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“Need some renovations!” 2 of 5 stars
Review of Residence Inn Richmond West End

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Residence Inn Richmond West End
3.0 of 5 Hotel   |   2121 Dickens Road, Richmond, VA 23230   |  
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Ranked #29 of 82 Hotels in Richmond
Certificate of Excellence 2014
Southeastern U.S.
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
127 helpful votes 127 helpful votes
“Need some renovations!”
2 of 5 stars Reviewed June 23, 2008

Some years back my husband had stayed at this hotel a number of times while on business in Richmond and had always found it to be clean & comfortable. We just needed a decent place to stay for one night "along the road", so he chose this. They apparently have not done any renovating during the years since he stayed, as it is now kind of "down at the heels" and definitely in need of renovations. AND, if they don't renovate, they need to at least clean the "suites" better - you could not only see areas that needed to be cleaned, but it just didn't "feel" clean! Also some of the dishes and glassware in the cabinets (which one believed had come out of the dishwasher) were not clean and had to be handwashed before use.

We had to change rooms almost immediately after checking in because the toilet in the first room was clogged and overflowed with the first flushing; there is no way that the maid could not have known that there was a problem with the toilet, as there was a sheet of toilet paper floating in the toilet when we arrived (I guess that should have been our clue not to use and/or flush the toilet!). She was obviously too lazy or just didn't care enough to bring the clogged toilet to the attention of management so that it was fixed before the room was assigned to a guest.

Residence Inn's normally make a big deal out of their various complimentary evening buffets; the offering the evening we were there was, we were later told, BLT Night. This consisted of a tray of bread slices, tomato slices, shredded lettuce, very greasy and not cooked enough bacon AND a large chafing dish of macaroni and cheese??? We chose to go out to dinner!

We didn't want to use the pool facilities, which is a good thing since the pool was drained and shut down for some reason (none given).

All in all, this was not a good experience! And it's a shame because most Residence Inns are fairly decent places to stay, but this one has just been allowed to "go down the tubes".

Not recommended...

  • Liked — convenience
  • Disliked — uncleanliness
  • Stayed May 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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101 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
new york
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2007

I haved stayed at this location 2 times and have enjoyed the wonderful hospitality on each visit. The staff is so friendly, the rooms clean, the pool area so inviting and the breakfast room great.

  • Liked — the staff
  • Stayed June 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn

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