I gauge all 5 star hotels against the Four Seasons, so here goes:
I stayed here for a wedding weekend. The hotel is quite impressive, and architecturally beautiful. Upon arrival, you can valet your car, or for $12 a day, park in the hotel lot across the street. The hotel is a no smoking hotel, so smokers beware. You will have to sign a paper and will be charged if you smoke in the room. I hope they charged the person who had my room before me.
I was given room 108. I would avoid a room on that side of the hotel if at all possible. You overlook the air conditioning units. Any closer to the elevators on that floor, and you can smell the hotel pool. My room smelled like old smoke. The hotel did offer to come in and have housekeeping spray the room, but I declined, as I wasn't sure what was in the spray. The hotel florist went way out of his way to help me rid the room of the stink. The room itself was tired. It was one of the rooms in the hotel that has not been updated yet. It will be a lovely room once that happens. There is a connecting room, and you should note that everything can be heard between the two rooms. I could hear the man in the next room talking to his wife on the phone, and when he checked out and the 20 somethings checked in, I could hear them until about 3am when the hotel asked them to turn in for the night. The room safe is place in an inconvenient spot in the closet. When it wasn't functioning properly, hotel security and maint. came up promptly to help get my jewelry out for me. Bath products and towels in the bathroom are good, but the shower/tub needs to be updated. I really probably should have changed rooms.....
Room service was very good, and prompt. both in delivering and picking up. The concierge was extremely helpful. Breakfasts in the hotel were good, and the staff very accommodating.
My friend was staying in the Jefferson suite, so I had an opportunity to spend time in that suite. If you can afford it, that is worth it. Absolutely beautiful.
The neighborhood isn't great, but you can find a Starbucks about a block away on the University campus. You will pass the homeless guy asking for money because he's hungry. I bought him a sandwich and he wasn't too happy....he really just wanted some money. LOL
I asked for a late check out, and the woman at the desk said, "I'll give you a late check out but no one else." I'm not sure why she thought I would care what anyone else was doing. LOL I ended up changing my flight to leave early, so it didn't matter in the end.
It's not the Four Seasons, or a Starwood 5 start hotel, so don't expect that level. It's a lovely historic hotel in which to stay should you be visiting Richmond.
avoid room 108 or any room on that side of the hotel. You over look the air conditioning units
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 11, 2013
Thank you for your review and for your helpful comments regarding both the positive and negative aspects of your stay. We apologize that you experienced several issues within your room. Please know that your comments have been shared with our team so that we can work to improve that room until it is renovated fully.
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We do hope that you will visit again and thank you again for the feedback on your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.