My family of 4 stayed here from Dec 23-26. From Arrival the desk agents were courteous and friendly. The chief engineer inquired about our stay as well. The room was great and full of space. I liked how the tv was set away from the beds, as to let whoever wanted to sleep early not be bothered by the tv. The breakfast was first class, with everything you could ask for. Its also close to downtown Richmond. I will stay here when my travels return me to Richmond!