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“Clean and friendly” 5 of 5 stars
Review of SpringHill Suites Richmond Northwest

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SpringHill Suites Richmond Northwest
2.5 of 5 Hotel   |   9960 Independence Park Drive, Richmond, VA 23233   |  
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Ranked #23 of 82 Hotels in Richmond
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Clean and friendly”
5 of 5 stars Reviewed January 25, 2012 via mobile

Most everything is great here. We stayed for two nights and were very pleased with the friendly service from the staff and the extra clean room. The flat screen TV was at least 32" with a very clear picture with local channels in HD. The king bed was nice but very firm. The indoor pool was small, but just fine. Breakfast was the usual Marriott one and the seating area was sufficient and clean. It is in a good location providing easy access to both I-64 and Broad Street.

The HVAC unit was a typical wall unit, but with a wall mounted thermostat. It was the most unusual one I have seen as it did not have a "heat" or "cool" switch. You set the temperature and it keeps it at that temperature period. It alternates between heating and cooling as necessary to keep the room precisely at the temperature you select. I loved this feature, but my wife did not. She did not like the cool air blowing as she is typically cold natured.

I would not hesitate to stay here again.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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121 reviews from our community

Traveler rating
    55
    48
    12
    5
    1
See reviews for
54
22
8
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Bel Air, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2012

We drove to Richmond for a Friday night getaway as my husband had to work Saturday night...we were going to stay at another hotel in Richmond but, when we arrived it was DIRTY...so we drove a little further as we were visiting my husbands relatives and found the SpringHill Suites only a couple of miles from his cousins house...PERFECT...clean, close to lots of shopping, lots of restaurants very reasonable and staff was very kind and professional. Will definitely stay here again!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glen Burnie, Maryland
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 5, 2012

Very clean and spotless. The suite was very spacious for 6 of us. Firm beds and very clean bed sheets. Cracker Barrel restaurant was on the same parking lot as this hotel. We walked over and had a big dinner there. Also there was another excellent restaurant across the street, Charley's.... My only complaint was that the TV screen was too small, I think it was 21 inches, big room with two full size beds and sofa bed with this small TV. Two days stay, I can bear with the small TV, I am sure you can too.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norfolk
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 31, 2011

We stayed at this property this past weekend. Overall, it was very nice.

We got two connecting rooms- a double and a king. The connecting point was in the sitting room- a very nice set up. It offered much more privacy over on the bedroom side. The "bedrooms" were not fully detached- there was a wall but no door, but the privacy was more than adequate for our group.

The sitting room has a small sofa and a chair, coffee table, a desk and desk chair, a refrigerator, microwave, coffee maker and a nice touch- a wet sink. The television was situated between the sitting room and the bedroom, and you could swivel it to face either side. It was a good-sized flat screen TV, but the picture wasn't the best. Maybe the cable connection was bad...

The bathroom was very nice- a great improvement over some of the closet sized bathroom some hotels offer. There was plenty of room to move around, and the sink and mirror were outside the bathroom, separate from the bathtub and toilet. This is great when you have more than one person trying to get ready at the same time.

One thing that I thought was odd- the double room had a full-sized ironing board, while the king had a little tabletop board...

The beds were comfortable, with decent linens and towels. The beds in the double were small- double, not queen- something to keep in mind if you need a larger bed.

The breakfast in the morning was typical and adequate. The breakfast attendant was VERY nice and quite helpful. She brought milk to the table when I could not fid it for my kids. We were leaving the hotel at the end of the meal period and she offered the leftover bananas to my little ones- they were too ripe to last another day, and it was a thoughtful gesture. At one point the dining area was quite crowded, but when we went down first thing, everything was fresh and fully stocked. Even during the busy time, it looked like everything was well-tended.

The pool was a little chilly for a "heated" pool, and while not filthy, it could have been cleaner. It sure didn't look as clean as it does in the pictures! It is small, but perfectly fine for letting the kids splash around and work off some energy. The spa tub, on the other hand... it wasn't even as warm as bath water, and had a lot of foam on top. On closer inspection, the foam looked pretty dirty. Ick.

The internet connection was SLOW SLOW SLOW... so slow it was nearly unusable.

Overall, we were quite pleased with our stay. We usually stay at a different property in the area, but I think we may switch over to this one, as it is quite nice and offers nice space.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Augustine, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 13, 2011

Although it is a beautiful daytime drive especially during the fall season, there isn't much action along I-64W between Richmond & Charlottesville. This exit has many restaurants & amenities, and this hotel in particular is a good stopping point especially for those who do not want to drive through higher elevations at night. Another plus is you would be paying two to three times the price for the same accommodations in Charlottesville. The hotel itself is newer, clean, comfortable; it has separate bedroom & living area with flatscreen tv. It is tucked amidst a business park with Crackel Barrell restaurant a stone's throw away. Breakfast is sufficient with sausages/eggs, etc. Can't comment on the pool/spa, fitness room, internet; we didn't use them. Hotel is consistent with the Marriott chain.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 9, 2011

My family and I (two parents and two teenagers) stayed here recently for a family wedding. This was our second stay in a SpringHill Suites property. We were very pleased with our visit. The hotel has excellent access to restaurants and interstates.
The hotel is clean and the staff very friendly and accommodating (My teenager was wearing her Clemson gear up in the heart of Virginia Tech territory and that opened up lots of fun conversation with the hotel staff .) The size of these suites is perfect for our family of four. It gives room for relaxing during down time. The two double beds and the sofa beds are comfortable and the microwave and fridge are a great addition for families traveling together. The staff was quick to meet our requests. The lobby was nice and allowed all the family members to get together outside the hotel rooms. Free internet is also an added bonus.
The breakfast was good and a bonus to families traveling together.
The prices at SpringHill Suites is reasonable and gives us a much larger room than standard hotels for the same price !
Thanks SpringHill suites for a great stay !

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NC
Top Contributor
100 reviews 100 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 2, 2011

I don't typically stay at Springhill properties, however, this particular visit was worth the exception.

The location was very central for businesses in the northwest and the rates were attractive for those wishing to get out of downtown and not mind traffic to get to the office.

Rooms were large with a clean and comfortable living area, vaulted ceiling and very spacious bathroom.

Common areas were standard fare with friendly staff. Property seemed new and was in very clean condition. As a picky traveler I felt in good hands here on the clean scale.

All in all, would stay here again.

Room Tip: First floor had rooms near the common area where breakfast was served...probably not the best locati...
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  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Richmond Northwest

Address: 9960 Independence Park Drive, Richmond, VA 23233
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Richmond
#20 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond

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