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“Smartly priced hotel with subpar staff” 2 of 5 stars
Review of Holiday Inn Express & Suites Boston - Cambridge

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Holiday Inn Express & Suites Boston - Cambridge
2.5 of 5 Hotel   |   250 Monsignor O'Brien Highway, Cambridge, MA 02141   |  
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Ranked #10 of 18 Hotels in Cambridge
Certificate of Excellence 2014
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Smartly priced hotel with subpar staff”
2 of 5 stars Reviewed 2 days ago NEW

The property is on par with most Holiday Inns - rooms are adequate, beds are softer than they should be, the sheets are from Wal Mart and the lobby is just large enough to accommodate those checking in. What you get is free parking which costs another $35-45 at all the other Cambridge hotels. So the $200 price point for a $100 room elsewhere becomes tolerable in Cambridge. The only area where it is subpar is the staff. They could not care about the concept of service. On elevator out of two is down and they could not care. You get whatever room the "system" has allocated - and if it is a handicapped room, the normal courtesy of telling you is overlooked. With just a little effort in customer service the property would actually be OK but without it, you are left with its bare necessities.

Stayed May 2015, traveled on business
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377 reviews from our community

Traveler rating
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    174
    62
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
San Diego, California
Top Contributor
67 reviews 67 reviews
66 hotel reviews
Reviews in 47 cities Reviews in 47 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Chain hotel in industrial/post industrial district.

The good:
- room pretty large
- elevator pretty fast
- quiet
- several restaurants available with 5 blocks walk
- free parking

The bad:
- slow internet
- needs basic maintenance
-shade fell off window when we tried to open it (but they re-installed it upon request)
- shower curtain rod was sagging, so shower curtain slid to center (they re-installed)
- bed was too firm
- lobby too small for large groups they seem to get

Room Tip: get high floor
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Green Features: they wash towels every day, even if you hang them up to avoid washing
  • Stayed April 2015, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Liverpool
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed four days and found hotel good and clean. Near shopping area for room provisions. Short walk to the t line and galleria mall. A good option if u are OK staying outside central Boston and want a more cost effective stay.

Stayed April 2015, traveled with friends
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Amherst, MA
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My 11 year old daughter, her best friend, and I stayed here for one night. They changed our room to a suite - which was perfect for us. The parking is free and you are a short walk from the Boston Science Museum. The service was excellent and I would happily stay here again.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Singapore, Singapore
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I thought this hotel offered good value - their rooms are comfortable, service warm, and located conveniently (5 mins drive to MIT). While the breakfast was self served and meant to be functional, it turned out to be pretty decent. They offer free parking too.

Minor gripe - the lift is a little old and could use an upgrade.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Palo Alto, California
Top Contributor
131 reviews 131 reviews
14 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Holiday Inn Express & Suites Boston-Cambridge is an exceptional hotel located near many famous Boston Sights. It is within walking distance from the Museum of Science and a ~5-15 minute drive from Harvard Square, Downtown Boston, and many other Boston Sights. It is also relatively close to Boston's Logan Airport (~20 minutes). Just one thought-the nearby neighborhood is not the best. There is free parking to park your car and even if you didn't rent a car, it is located conveniently from a T station. In addition to having free parking, this hotel has relatively free fast internet and free continental breakfast. The room was clean and large. Perfect for travelers of all type who want a satisfying, convenient stay with superb value.

Room Tip: Rooms on the south side have a view of downtown Boston. Rooms on the higher floors are quieter.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas, USA
Top Contributor
156 reviews 156 reviews
90 hotel reviews
Reviews in 96 cities Reviews in 96 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was satisfied by this property. Although I reserved a suite (and requested a high floor) and I'm a platinum member, I was given the 2nd floor and arrived too late to change. The breakfast was typical HIE but was fine. Free parking was a huge benefit and I was within walking distance to my meeting at MIT.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Express & Suites Boston - Cambridge

Address: 250 Monsignor O'Brien Highway, Cambridge, MA 02141
Phone Number:
Location: United States > Massachusetts > Cambridge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Cambridge
#15 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express & Suites Boston - Cambridge 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome! Located minutes from downtown Boston on the Green Line of the 'T' Lechmere Station, close to MIT, Harvard University, Museum of Science, TD Banknorth Garden, Patni Corp., EF Foundation, Kendall Square, Massachusetts General Hospital, Spaulding Rehabilition Center and Massachusetts Eye and Ear, and only 3 miles from Boston Logan Airport (BOS), our hotel is the perfect location for visiting the Boston/Cambridge area. We offer a complimentary American breakfast, featuring our famous cinnamon roll as well as a variety of hot foods. Sit back, relax, and enjoy our Great Room, with 24-hour coffee, complimentary cookies at night, and high-speed wireless Internet access throughout the building. Our convenient location and commitment to service make us the best value in the Boston/Cambridge area, so book now and Stay Smart at the Holiday Inn Express. Contact the hotel directly for packages that'll save you money. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Boston - Cambridge Hotel Cambridge
Holiday Inn Express And Suites Boston - Cambridge
Holiday Inn Cambridge
Holiday Inn Express Cambridge

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