It was not without significant trepidation that I booked two rooms at the Hyatt Cambridge for a weekend in September. The price was quite good, and it seemed to be fairly walkable to Fenway Park, which was one important consideration. I made sure that my reservation stated a “newly renovated” room so reserve I did. With five minutes I received a call from Noah on the front desk, double checking that I, in fact, wanted connecting rooms. He was so pleasant and helpful and during our conversation he offered me an upgrade to river view rooms—not connecting but next to each other. I was quite happy. Upon my arrival I was thrilled to find our two rooms available for early check in as I asked. That in itself is so rare. Then I sought out Noah to shake his hand and thank him in person; he certainly knows customer service and should have a raise. Then, I was off with some family members to a Sox game and Noah directed us to the free shuttle. We waited for about 10 mins and Tony the driver whisked us to Fenway in record time. After the game we visited some Boston watering holes and it was decided that a family member would actually stay over with us. Phone call to Noah insured a cot was set up. Noah also asked what we would like for dinner and made reservations for us in the North End. We cabbed back to the hotel for a quick change of clothes. Out front to see Tony in the shuttle and he jumped into service driving the 5 of us as far as he could. We had trouble getting 2 cabs and Tony, well above and beyond the call, took us most of the way to our dining spot though it was a bit out of his allowed range. I should say now that a bigger part of the weekend was the ovarian cancer walk in Boston where we were all to walk in memory of my daughter who died two years ago from this dreaded disease. I know Tony heard us discussing it and so he made a hard night easier my helping us navigate our dinner location. Arrived back by cab- around $ 10- $12 so not too bad. Up early for the walk, but not before a nice breakfast in the hotel. Ram, our server was attentive and quick. We were out and on our way to the cancer walk in no time. The hotel was clean and all public spaces well-maintained. Rooms were very nice, fresh, and bathroom was too. No surprises. Had a great night’s sleep and the hallways were quiet. King bed comfy and an in room coffee maker; one of our rooms had a fridge. Breakfast was very good. We did not have the buffet (for $18.95.) however, the coffee and juice at $6 per person added significantly to the tab so the buffet would have been a better bet. Breakfast wrap was delish. Every person in the hotel was extremely friendly and helpful. I mentioned to my family some of the negative reviews and they were all shocked; we would definitely stay here again and we are all avid travelers. We felt very special and valued.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for this amazing review of your recent stay at Hyatt Regency Cambridge! I am so beyond happy to hear that not only did Noah, Tony, and Ram make your stay memorable but many other associates welcomed you as well! I will definitely share your appreciation with their Manager’s and the rest of our team! Reviews like this are amazing to read because it shows that each and every one of our associates worked hard to make sure you felt like you were at home during your stay! Thank you again for this outstanding review and we really hope to welcome you back, soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.