It seems to be in a really safe neighborhood. However, knowing there are bad guys everywhere, there's little security at Kendall. I did see cameras in the halls, which is great, but I also rarely saw anybody at the front desk in the evenings (you could ring for help), and you don't need a keycard to get into the hotel. When we asked for extra towels, the gentleman working the front desk said we could just go into the supply room and take what we wanted. That was very convenient, but there was all kinds of guest information on clipboards in there.
Now, a different guy working the front desk, I think he spells it 'Peike' (pronounced like Cake with a P) was amazing! Really knowledgeable, polite, funny - can't say enough good things! He made us feel like we were best friends, and I miss him already. :)
Agree with previous comments: Free breakfast was really good & plenty of food for all. Those eggs were really done well! Coffee always available in the lobby (though sometimes it did taste old or burned or something). Too bad we weren't allowed to bring our own food or drinks into the rooms (though somebody did hint to us it might be "overlooked"). The location is great in terms of being near the T-stop. Another guest told us the subway shook the building all night & they couldn't sleep. I don't remember what floor they were on, but we had 5th and I didn't notice it at all.
Free wine hour - Mondays through Thursdays from 6-7, I think. Top floor. Computer is also up there for you to use internet and printer 24 hours.
The whole place is beautiful. I dare somebody to disagree with me on that point!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.