The front desk staff here are some of the finest there are. GREAT CUSTOMER EXPERIENCE. I had to stay for a business convention at the Hynes Convention Center (5 miles)- I took the T in to the area avoiding the traffic, each morning the hotel had a breakfast that was a great start and each and every time I had a request or question the staff went out of their way to be helpful- I would have stayed closer in the city and probably had paid more, however the staff here made suggestions about saving on travel time by the T being across the street. If you are traveling for business I would highly recoomend this hotel and take the T in to Boston is a much easier plan getting around. The staff here are some of the finest in the business.