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“Good otherwise, but if it says the lobby is under construction . . .” 3 of 5 stars
Review of Hampton Inn Boston / Cambridge

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Hampton Inn Boston / Cambridge
2.5 of 5 Hotel   |   191 Monsignor O'Brien Hwy, Cambridge, MA 02141   |  
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Ranked #11 of 18 Hotels in Cambridge
Miami
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good otherwise, but if it says the lobby is under construction . . .”
3 of 5 stars Reviewed January 14, 2013

. . . that means there is no business center available, and you'll have to beg the desk clerk to let you print your boarding pass. I'm sure it will be fine once their construction is done, but since I didn't see "lobby under construction" as being synonymous with "can't print your boarding pass," I thought guests planning a stay in early 2013 might want to know.

Stayed January 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, January 15, 2013
Dear alixwrites:

Thank you for sharing feedback on your recent stay with us. We sincerely apologize for the disruption our construction caused you and for the hassle you had with printing your boarding pass. Our staff is more than happy to assist with printing any documents our guests may need.
We apologize if our renovation plans were not made clear to you at the time of booking and we will work to ensure our guests are better informed moving forward. We hope to have another chance to show you the quality service and amenities you deserve, should you return to our area in the future.

Sincerely,

Lisa M. O'Neil
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506 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Palm Harbor, FL
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 9, 2013

This is my clear choice while in the Boston/Cambridge area.
The hotel is geographically convenient to both Boston and Logan Airport.

What makes the biggest difference is the service is impeccable and the staff really tries to make your stay comfortable.
The only negative is there is no restaurants very close. There is a mall that has good dining within a 15 minute walk, but nearly all requires at least a 10 minute drive. Not a big deal, but it is what it is and it certainly doesnt cause me to ever not consider to return.
I'm a Hilton Honors Diamond Member and wholeheartedly endorse this hotel; Kudos to both the staff and management.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, February 1, 2013
Dear Jeff C:

Thank you for taking the time to tell others about your recent visit to the Hampton Inn Cambridge.

We appreciate your feedback and we're thrilled to hear you enjoy our hotel. We look forward to your future visits with us.

Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mass., USA
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 29, 2012

Our room was clean and the beds comfortable. Not the most elegant Hampton Inn, I have stayed in, but the staff was friendly and the rate was right. The gym has one bike, three treadmills and one elliptical a large screen TV and a water fountain. Good size breakfast area serving a good breakfast from 6-10 a.m. Something for every taste at breakfast. Free, secure parking (at least if you don't have a huge SUV) in the underground garage.
Across the street from Lechmere T station for quick access to downtown Boston and other points along the T routes.
When I compared other hotels and added in their extras for parking and breakfast, other hotels could not compare in terms of bang for your buck.

Room Tip: request rooms away from elevators. Higher up rooms may have less street noise. However, I stayed o...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, January 2, 2013
Dear dsheridanq:

Thank you for taking the time to review your recent stay at the Hampton Inn Boston/Cambridge. We appreciate your feedback!

We are in the process of updating our lobby and fitness center to better enhance our guest's stay. We hope you will come visit to see the final improvements on the Perfect Mix Lobby and JumpStart Fitness Center. We're sure you'll love the transformation.

Warm regards,

Lisa M. O'Neil
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Burlington, Connecticut
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 23, 2012

I recently stayed here for one night with my boyfriend as we were traveling to the area for a Celtics game this past weekend. I have to admit that I was a little weary of staying here due to the ongoing construction in the lobby that was noted on their website and after reading a few other reviews on here. I went ahead and booked it anyways though as it was only for one night and I figured it couldn't be too bad -- I'm certainly glad that I did! It was a great stay.

The gentleman who checked me in was very polite and professional. Check-in was friendly and efficient! He also let me know that they had upgraded us to a king deluxe room due to the fact that I had noted a request for a king size bed in my reservation (as opposed to the doubles that were all that was available when I originally booked). We very much appreciated that, thank you! :)

We were on the 7th (top) floor, facing the street, and had no problems with noise from outside or from rooms next door. The room was updated, clean and comfortable. Everything you'd expect at a Hampton.

A quick walk across the street and a 5 minute T ride got us right outside of TD Garden via the green line. Excellent perk!

Beyond that - internet, parking and breakfast were all complimentary! One of the reasons that I decided to stay at this hotel vs one in the heart of Boston. All great amenities that you are more than likely not able to come by if you stay in downtown Boston. Maybe one of them, certainly not all three! Since there is a T stop right across the street, no need to drive into Boston and pay for parking there either. Overall, this hotel is a great alternative to staying in Boston and a very quick T ride will get you where you need to go. Definitely worth it if you ask me!!

As for that supposed construction? We didn't even see any. Nothing was going on in the lobby when we got there (around 4:30 pm) and we didn't notice any in the morning either. The lobby was actually rather empty and open, so I'd imagine the bulk of the construction aspect that previous reviewers mentioned is done by now.

We will most definitely be back to this hotel when visiting Boston in the future, and look forward to seeing the lobby improvements! Thanks for a great stay at such a convenient location! :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, December 24, 2012
Dear KristaLeeH:

Thank you for taking the time to post such a thoughtful, thorough review of your recent stay at the Hampton Inn Boston/Cambridge. We're thrilled you enjoyed your visit as well as our hotel.

Yes, the lobby is still under renovation, with the majority of actual construction nearing completion. We're so excited for the changes it will bring for our guests!

We can't wait for you to see it on your next visit to the Boston/Cambridge area.

Warm regards,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2012

So I stayed here recently and I have to say that the front desk staff is okay.
Nothing really special....just kind of blah I guess.
Also the day I arrived for some odd reason I think they were doing construction in the main lobby I guess I can't be sure though.
They didnt have furniture in the lobby and there was construction workers walking in and out so I guess they were.
The housekeeping isn't that great to be honest it was kind of hit or miss. There were some days they wouldn't clean the room and then I had to call and it would get done. Even one day when I did call it didn't get done which was fine in a way because I just needed teh trash taken out.
Then I believe the second night we were there the fire alarm went off and we had to evacuate the building. None of the employees told us where to go or why it was going off or even if it was a mistake??
So there was no real direction! Turns out someone heated something they werent suppose to in the microwave and thats why it went off.
The breakfast in the mornings was good it changed daily which was nice they had pastries and bagels and then juice or cold cereal also some oatmeal.
So it was nice to start the day off with something in your stomach before you started the day.
The hours for it is 6am-10am.
Overall the hotel was a place to sleep had nice firm beds, good breakfast the service wasn't that great.
So I guess if you want a service based place this isnt it. BUT...if you need just some breakfast and a room to sleep in this is great.
The rate here definetly is a good point also.
Just way the pro's and con's

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, December 21, 2012
Dear NIC0_91:

Thank you for taking the time to review your recent stay at the Hampton Inn Boston/Cambridge. We appreciate your feedback. Comments such as yours are vital to our continued success.

We hope you will return to experience our brand new Perfect Mix Lobby should your travels bring you back to our area.

Sincerely,

Lisa M. O'Neil
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Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

This hotel is located close to the subway, restaurants and shopping. Walking right into boston is also very convenient. The rooms are nice, the breakfast was very good too. It def is a cheaper alternative than staying in boston!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, December 10, 2012
Dear GARY01453:

Thank you for such a thoughtful, thorough review of your recent Hampton Inn Boston/Cambridge visit! We love hearing how professional and helpful our staff is, and I'm glad that you found your accommodations clean and comfortable. We look forward to welcoming you back to the Hampton Inn Boston/Cambridge!

Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 29, 2012

Poor location, old building, under renovation, breakfast room more of a dirty chaotic cupboard, rooms old, small, dark, noisy, too cold or too hot, not good value, unfriendly staff, ugly area. What can I say, apart from that, great!

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, November 30, 2012
Dear PWG63:

We’re very sorry we didn’t provide you with the high quality of amenities and service you expected during your recent stay at our hotel. As you noted, we are currently undergoing renovations to improve our guests experience and we apologize for any inconvenience or discomfort this may have caused you. We appreciate your feedback and hope you will stay with us again and be one of the first to experience our new and improved Perfect Mix Lobby.


Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Boston / Cambridge

Address: 191 Monsignor O'Brien Hwy, Cambridge, MA 02141
Phone Number:
Location: United States > Massachusetts > Cambridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#7 Family Hotel in Cambridge
#10 Romantic Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Boston / Cambridge 2.5*
Number of rooms: 114
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Also Known As:
Hampton Inn Boston / Cambridge Hotel Cambridge
Hampton Inn Cambridge
Cambridge Hampton Inn

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