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“2nd stay in in the past 90 days - as impressed as before” 5 of 5 stars
Review of Hampton Inn Boston / Cambridge

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Hampton Inn Boston / Cambridge
2.5 of 5 Hotel   |   191 Monsignor O'Brien Hwy, Cambridge, MA 02141   |  
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2X HHonors Weekend
Ranked #8 of 17 hotels in Cambridge
Palm Harbor, FL
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“2nd stay in in the past 90 days - as impressed as before”
5 of 5 stars Reviewed January 9, 2013

This is my clear choice while in the Boston/Cambridge area.
The hotel is geographically convenient to both Boston and Logan Airport.

What makes the biggest difference is the service is impeccable and the staff really tries to make your stay comfortable.
The only negative is there is no restaurants very close. There is a mall that has good dining within a 15 minute walk, but nearly all requires at least a 10 minute drive. Not a big deal, but it is what it is and it certainly doesnt cause me to ever not consider to return.
I'm a Hilton Honors Diamond Member and wholeheartedly endorse this hotel; Kudos to both the staff and management.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, February 1, 2013
Dear Jeff C:

Thank you for taking the time to tell others about your recent visit to the Hampton Inn Cambridge.

We appreciate your feedback and we're thrilled to hear you enjoy our hotel. We look forward to your future visits with us.

Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Mass., USA
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 29, 2012

Our room was clean and the beds comfortable. Not the most elegant Hampton Inn, I have stayed in, but the staff was friendly and the rate was right. The gym has one bike, three treadmills and one elliptical a large screen TV and a water fountain. Good size breakfast area serving a good breakfast from 6-10 a.m. Something for every taste at breakfast. Free, secure parking (at least if you don't have a huge SUV) in the underground garage.
Across the street from Lechmere T station for quick access to downtown Boston and other points along the T routes.
When I compared other hotels and added in their extras for parking and breakfast, other hotels could not compare in terms of bang for your buck.

Room Tip: request rooms away from elevators. Higher up rooms may have less street noise. However, I stayed o...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, January 2, 2013
Dear dsheridanq:

Thank you for taking the time to review your recent stay at the Hampton Inn Boston/Cambridge. We appreciate your feedback!

We are in the process of updating our lobby and fitness center to better enhance our guest's stay. We hope you will come visit to see the final improvements on the Perfect Mix Lobby and JumpStart Fitness Center. We're sure you'll love the transformation.

Warm regards,

Lisa M. O'Neil
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Burlington, Connecticut
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 23, 2012

I recently stayed here for one night with my boyfriend as we were traveling to the area for a Celtics game this past weekend. I have to admit that I was a little weary of staying here due to the ongoing construction in the lobby that was noted on their website and after reading a few other reviews on here. I went ahead and booked it anyways though as it was only for one night and I figured it couldn't be too bad -- I'm certainly glad that I did! It was a great stay.

The gentleman who checked me in was very polite and professional. Check-in was friendly and efficient! He also let me know that they had upgraded us to a king deluxe room due to the fact that I had noted a request for a king size bed in my reservation (as opposed to the doubles that were all that was available when I originally booked). We very much appreciated that, thank you! :)

We were on the 7th (top) floor, facing the street, and had no problems with noise from outside or from rooms next door. The room was updated, clean and comfortable. Everything you'd expect at a Hampton.

A quick walk across the street and a 5 minute T ride got us right outside of TD Garden via the green line. Excellent perk!

Beyond that - internet, parking and breakfast were all complimentary! One of the reasons that I decided to stay at this hotel vs one in the heart of Boston. All great amenities that you are more than likely not able to come by if you stay in downtown Boston. Maybe one of them, certainly not all three! Since there is a T stop right across the street, no need to drive into Boston and pay for parking there either. Overall, this hotel is a great alternative to staying in Boston and a very quick T ride will get you where you need to go. Definitely worth it if you ask me!!

As for that supposed construction? We didn't even see any. Nothing was going on in the lobby when we got there (around 4:30 pm) and we didn't notice any in the morning either. The lobby was actually rather empty and open, so I'd imagine the bulk of the construction aspect that previous reviewers mentioned is done by now.

We will most definitely be back to this hotel when visiting Boston in the future, and look forward to seeing the lobby improvements! Thanks for a great stay at such a convenient location! :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, December 24, 2012
Dear KristaLeeH:

Thank you for taking the time to post such a thoughtful, thorough review of your recent stay at the Hampton Inn Boston/Cambridge. We're thrilled you enjoyed your visit as well as our hotel.

Yes, the lobby is still under renovation, with the majority of actual construction nearing completion. We're so excited for the changes it will bring for our guests!

We can't wait for you to see it on your next visit to the Boston/Cambridge area.

Warm regards,

Lisa M. O'Neil
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Orlando, Florida
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2012

So I stayed here recently and I have to say that the front desk staff is okay.
Nothing really special....just kind of blah I guess.
Also the day I arrived for some odd reason I think they were doing construction in the main lobby I guess I can't be sure though.
They didnt have furniture in the lobby and there was construction workers walking in and out so I guess they were.
The housekeeping isn't that great to be honest it was kind of hit or miss. There were some days they wouldn't clean the room and then I had to call and it would get done. Even one day when I did call it didn't get done which was fine in a way because I just needed teh trash taken out.
Then I believe the second night we were there the fire alarm went off and we had to evacuate the building. None of the employees told us where to go or why it was going off or even if it was a mistake??
So there was no real direction! Turns out someone heated something they werent suppose to in the microwave and thats why it went off.
The breakfast in the mornings was good it changed daily which was nice they had pastries and bagels and then juice or cold cereal also some oatmeal.
So it was nice to start the day off with something in your stomach before you started the day.
The hours for it is 6am-10am.
Overall the hotel was a place to sleep had nice firm beds, good breakfast the service wasn't that great.
So I guess if you want a service based place this isnt it. BUT...if you need just some breakfast and a room to sleep in this is great.
The rate here definetly is a good point also.
Just way the pro's and con's

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, December 21, 2012
Dear NIC0_91:

Thank you for taking the time to review your recent stay at the Hampton Inn Boston/Cambridge. We appreciate your feedback. Comments such as yours are vital to our continued success.

We hope you will return to experience our brand new Perfect Mix Lobby should your travels bring you back to our area.

Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

This hotel is located close to the subway, restaurants and shopping. Walking right into boston is also very convenient. The rooms are nice, the breakfast was very good too. It def is a cheaper alternative than staying in boston!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, December 10, 2012
Dear GARY01453:

Thank you for such a thoughtful, thorough review of your recent Hampton Inn Boston/Cambridge visit! We love hearing how professional and helpful our staff is, and I'm glad that you found your accommodations clean and comfortable. We look forward to welcoming you back to the Hampton Inn Boston/Cambridge!

Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 29, 2012

Poor location, old building, under renovation, breakfast room more of a dirty chaotic cupboard, rooms old, small, dark, noisy, too cold or too hot, not good value, unfriendly staff, ugly area. What can I say, apart from that, great!

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, November 30, 2012
Dear PWG63:

We’re very sorry we didn’t provide you with the high quality of amenities and service you expected during your recent stay at our hotel. As you noted, we are currently undergoing renovations to improve our guests experience and we apologize for any inconvenience or discomfort this may have caused you. We appreciate your feedback and hope you will stay with us again and be one of the first to experience our new and improved Perfect Mix Lobby.


Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 25, 2012

Booked for one night during Thanksgiving week. The place stated lobby would be going under remodel during this time but OMG!! The place was a disaster! Literally jackhammering in the lobby with ceramic pieces flying around and so loud I couldn't hear the poor front desk people yelling across the desk to me! The reason I am rating it average is even though I think Hilton should have DEFINITELY closed this hotel during a MAJOR remodel/reconstruction - the employees at the front desk were so polite, apologetic and helpful that you couldn't help but smile. They were in the dust and mess along with the guests and, obviously, they did NOT get to decide to keep the hotel open so why blame them? The breakfast area was COLD and dusty with very little selection and seating. You didn't even WANT to stay for the breakfast and the construction workers kept the back door open which was right next to this 'breakfast area'. Honestly, I expect more - MUCH MORE - from my stays with Hampton Inn.

Room Tip: Don't book until the hotel confirms that the DESTRUCTION is over!
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSCB, Director of Sales at Hampton Inn Boston / Cambridge, responded to this review, November 26, 2012
Dear MaryRN66:

Thank you for your recent review of the Hampton Inn Boston/Cambridge.

Yes, the entire first floor of our hotel is currently under complete renovation and we're excited about the changes it will bring to our hotel! The beginning of 2013 will bring the Perfect Mix Lobby and Jump Start Fitness to our hotel and we're thrilled to be able to offer these to our guests!

We have made every effort to notify our guests and potential guests of the construction with the information posted on our brand webpage, on all third party reservation sites and it is also highlighted on all confirmation emails that are sent to our confirmed guests. We have also limited the begin and end time for any noise construction (it cannot begin before 10 am or last after 7pm). We realize this is not an ideal situation, however, we have also assisted guests with finding alternate accommodations when their expectations have been different than what we have communicated.

Again, I thank you for taking the time to review your recent visit.

Sincerely,

Lisa M. O'Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn Boston / Cambridge

Also Known As:
Hampton Inn Boston / Cambridge Hotel Cambridge
Hampton Inn Boston / Cambridge Hotel
Hampton Inn Boston Cambridge
Hampton Inn Cambridge
Cambridge Hampton Inn
Address: 191 Monsignor O'Brien Hwy, Cambridge, MA 02141
Phone Number:
Location: United States > Massachusetts > Cambridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#9 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Boston / Cambridge 2.5*
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