The hotel looks very elegant, but it's the annoying things that ruin your stay. While waiting for our room to be ready, we tried to sit in the lobby, but the very pretty couches are set too far apart for conversation. So we finally went outside and took seats on the patio, in spite of the wind. This the only hotel I have stayed in in the past 20 years that doesn't have an in-room coffee maker. No late night or early morning coffee while you're getting ready. The TV is at a 90 degree angel to the bed, so no watching TV in bed. The room was set up so one side of the bed is blocked by the furniture, leaving one of us with the choice to crawl across the bed each time, or move the furniture to clear a path (we chose to move the furniture). The TV is at a 90 degree angle to the bed, and there is only one comfortable chair in the room, so no watching TV in bed, and only one at a time. The temperature controls didn't seem to be working so we called the desk and were told they in room controls don't work anymore - it's all preset. Which left the room uncomfortably warm for sleeping. There is a very pretty ice bucket in the bathroom with a card that says to call if you want ice. Ice is handed to you at your door in a plastic bag - that leaks! Why don't they just keep the ice bucket with the ice, then present you with a full bucket when you call, well, that would make sense to me, and prevent the carpet getting wet from the bag leaking. And last, but not least - the drain in the bathtub was broken and the tub didn't drain. When I called for maintenance, I was told "just to pry up the drain and leave it out if I'm not using it - very classy. Brunch at Henrietta's Table is fantastic, even if you don't stay here.
If you are looking for a place that looks good (and is VERY close to Harvard) this place may suit you, but if you are looking for a COMFORTABLE room, I would not stay here.