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“Location! Just off Harvard Square in comfortable surroundings” 3 of 5 stars
Review of Charles Hotel

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Charles Hotel
4.0 of 5 Hotel   |   1 Bennett St, Cambridge, MA 02138   |  
Hotel amenities
Ranked #5 of 17 Hotels in Cambridge
Singapore
Top Contributor
55 reviews 55 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
“Location! Just off Harvard Square in comfortable surroundings”
3 of 5 stars Reviewed July 5, 2014

Great location just off Harvard Square near convenient dining, retail, public transport including the T, and most of Harvard. Hotel is dated, but prices are not! Rooms are adequate, staff are pleasant, restaurant served very good breakfast.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Monica, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 3, 2014

I worked at the original, Le Pli Spa in the Charles, 20 some years ago. But I've never actually stayed in the hotel itself and had never seen the rooms. The location is mint. It's in Harvard Sq but just on the edge with easy access to make a get away without driving around the loop of the Square. And it's great access to public transportation, and just plain hoofin it. The hotel has exceptional restaurants, a full spa & fitness center, bars, I think it's a jazz bar still I didn't go in this time but it's got it all. There's also an Avis rent-a-car onsite which is extremely convenient. The rooms are large, and you pretty much can't get a bad view with it's ideal location. The bed is very comfortable, I have a lot of orthopedic injuries so this is something that is key for me. I slept better than I sleep in my own bed at the Charles. It's got an upscale feel to it but it's not outrageously priced for all the amenities in the hotel itself and the room which is definitely worth it. The staff are great, very friendly and go the extra mile. It instantly became one of my favorite hotels and I will absolutely keep coming back!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. Your kind words will not go unnoticed. I am happy to hear you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer. It's wonderful that after all these years you finally got to spend the night at The Charles.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osterville, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 2, 2014

Our stay at the Charles Hotel was perfection! We were welcomed cordially and lea
d to a comfortable and thoughtfully appointed room. The hotel sparkles! Our dinner and breakfast at Henrietta's Kitchen were both freshly prepared and well served. We had such fun listening and dancing to the music of Lookie Lookie at the Ragatta Bar. It was a refreshing treat for us and our friends all around!! Will go again for sure!

Room Tip: We were offered both a courtyard or a "City " view. Chose the city as we like to see what...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for taking the time to share your kind words regarding your recent visit to The Charles. I am happy to hear you enjoyed every aspect of your stay including your time spent dining with us at Henrietta's Table and the show at The Regattabar.

Thank you again, we look forward to welcoming you back to The Charles Hotel sometime soon.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 2, 2014

I'm very ambivalent on this hotel. On the one hand, it's right in the middle of Harvard Square and is beautifully decorated with a real sense of place. On the other hand, the service is really difficult. At check-in, we had asked for adjoining rooms. We understood these were not guaranteed, but the clerk appeared to be completely indifferent and announced with great satisfaction that she had found us two rooms on the same floor. The hotel only has six floors with guest rooms so that did not seem like much of an accomplishment, our rooms were far apart on the floor.

Later on, I called to say that the room my husband and I were staying in had an enormous sag in the bed on the right side. The staff member sounded confused by this and had to call back twice before she was able to tell me they would change the mattress once I went out for the day. Then, when I returned in the evening, the mattress had not been changed! I ended the trip with a backache and a poor memory of the Charles.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear that your stay did not live up to your expectations.Thank you for bringing these matters to my attention. We hope to have the opportunity to make it up to you during future stays.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

Very nice hotel. Service was great and rooms were nice. Plenty of amenities. Owe could walk anywhere in Cambridge and Harvard square very easily. They even have Farmers market on weekends which is a nice perk. Would stay again. Keep in mind, this is a nice hotel in Cambridge so not cheap.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for sharing your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything Harvard Square has to offer. The Charles Square Farmers Market is one of the highlights of our summer, I am glad you got to enjoy this perk.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 28, 2014

I was here for a conference. I don't know how expensive it was (probably pretty pricey), but my employer was paying, so why not stay where the conference was hosted. The room was clean and comfortable, The in-room WiFi seemed a little slow, but I wasn't trying to stream Netflix or anything, so no biggie. They had a notice that they wouldn't change the towels unless you asked, but even though I folded my towels to keep them usable, they kept replacing them. The bed was particularly comfortable--I slept very well.

The story I'd like to tell is related to the conference hosting. I requested a kosher meal. When I got to the conference, they told me they had my request and to notify the server at lunch. I did this, but they screwed up and had given my meal to someone else. I get it, people make mistakes. I was ready to be upset because I felt a little bit like the hostess was blaming me, but that was probably more due to missing lunch than any real offense.

When I got to my room that evening, I found a bottle of wine, a plate of fruit, a plate of sweets and a letter of apology saying they would make sure the mistake was not repeated. Again, people make mistakes, but they went the extra mile to compensate for their error without me making a fuss because they have a focus on service. And I got my kosher meal the next two days.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am sorry to hear your needs were not initially met, however, I am happy that this issue was quickly resolved. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 24, 2014

Every time I came to Boston, I stayed at the Charles and was never disappointed. The location is ideal to commute through Boston from Newton to Downtown. The rooms with the full length windows are the best and were my dog 's enjoyment.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, June 25, 2014
Thank you for sharing your kind words regarding your families recent visit to The Charles Hotel. I am happy to hear you enjoyed every aspect of your stay from your guestroom amenities to our convenient location.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#4 Business Hotel in Cambridge
#9 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Also Known As:
Charles Hotel Cambridge

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