I was here for a conference. I don't know how expensive it was (probably pretty pricey), but my employer was paying, so why not stay where the conference was hosted. The room was clean and comfortable, The in-room WiFi seemed a little slow, but I wasn't trying to stream Netflix or anything, so no biggie. They had a notice that they wouldn't change the towels unless you asked, but even though I folded my towels to keep them usable, they kept replacing them. The bed was particularly comfortable--I slept very well.
The story I'd like to tell is related to the conference hosting. I requested a kosher meal. When I got to the conference, they told me they had my request and to notify the server at lunch. I did this, but they screwed up and had given my meal to someone else. I get it, people make mistakes. I was ready to be upset because I felt a little bit like the hostess was blaming me, but that was probably more due to missing lunch than any real offense.
When I got to my room that evening, I found a bottle of wine, a plate of fruit, a plate of sweets and a letter of apology saying they would make sure the mistake was not repeated. Again, people make mistakes, but they went the extra mile to compensate for their error without me making a fuss because they have a focus on service. And I got my kosher meal the next two days.
- Official Description (provided by the hotel):
- Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more less
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- Also Known As:
- Charles Hotel Cambridge