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“First class facility” 4 of 5 stars
Review of Charles Hotel

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Charles Hotel
4.0 of 5 Hotel   |   1 Bennett St, Cambridge, MA 02138   |  
Hotel amenities
Ranked #4 of 17 Hotels in Cambridge
Rougemont
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“First class facility”
4 of 5 stars Reviewed June 18, 2014

A well situated hotel in the Cambridge area, with good size rooms and nice amenities. Shower was a bit small, but loved the mirror TV, although the channels were different from the room TV. No refrig/microwave for use in the room and ice had to be ordered through room service. Gym was exceptional with tons of equipment and coffee was available here. Would def stay again. Negative: numerous homeless/panhandlers in the nearby area, and Cambridge in general was not a clean area. Local restaurants (Toscano/Doplin/Russel House/Cambridge 1) were very good

Room Tip: stayed on third floor facing courtyard and it seemed a good location-Visit The Cellar Bar, very neat
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, June 20, 2014
Thank you for providing such a detailed review regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your visit, your kind words will not go unnoticed. I also appreciate your suggestions for improvement and thank you for giving us the opportunity to improve.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
basking ridge, nj
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed here while visiting colleges with my daughter. The location is very close to many schools . The service is excellent from the front desk to room service. We had some issue with the TV and the guy was up in minutes to sort it out. My daughter was also hugely impressed with the TV in the bathroom mirror. Very unique feature. The bed was extremely comfortable. The room was very spacious, with two beds and a dinette sized table. My only complaint was that the construction across the street started super early and at 6:15 am it sounded like someone was vacuuming under my bed.

Room Tip: We had a room facing the street which was fine except for current construction. Ask for a quiet roo...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, June 20, 2014
Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel, I am happy to hear you enjoyed your stay and appreciate your kind words regarding our staff and convenient location. I also appreciate your suggestions for improvement and will take this into consideration with the rest of the team.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 16, 2014

Ok let's be honest it's still the only luxury hotel on this side of the Charles river but this monopoly doesn't stop them from still trying hard and giving guests a terrific experience. Try getting exec suite facing the square ( 842 was big/ bright )- far bigger than regular room. Complimentary coffee/ tea all day long at hotel restaurant is a nice touch. Chocolates at turn down another ... A real haven in the middle of all the hustle and bustle... Terrific stay!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, June 20, 2014
Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harpswell, Maine
1 review
3 of 5 stars Reviewed June 14, 2014

When I pointed out to management that the ESPN channel had been blocked i was informed that it was because Comcast did not allow the program to be delivered in rooms. However, I could watch it in the bar!!!! It is unbelievable that a hotel of this caliber would not pay Comcast whatever fee they charge for this service. The excuse was inexcusable. Because of this unacceptable situation I will never return to it as a guest.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexattia, General Manager at Charles Hotel, responded to this review, July 11, 2014
Thank you for sharing your feedback regarding your visit to The Charles Hotel. I appreciate you bringing this matter to my attention, this issue has been addressed with our management team. We apologize for any inconveniences you may have experienced during your stay.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 10, 2014 via mobile

Stayed for two nights. Only a short walk from Harvard, next to the Kennedy school of government, very convenient location. Saw quite a few old couples checking in at "reunion rates" so must be a favorite for Harvard alumnae. Room was good size, nicely decorated, clean linen and bathroom with big oval tub. Some stains in the room carpet - looks like its been cleaned but probably impossible to remove.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, June 20, 2014
Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer. I also appreciate your suggestion for improvement and will address this issue with our Director of Services.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 10, 2014

Right by Harvard Square; but this can get noisy at night. Tough to get a curling iron, so don't forget to pack one. The concierge could not help with public transportation directions, but was helpful for resturant selections. Hennietta's Table is a great resturant for breakfast and nice for dinner. Rialto is very good for dinner! The rooms are clean and the front desk is very good. (still not great with directions for using public transportation). Rooms tend to run smaller. The health club (Wellbridge) is very good, including the swimming pool which hosts children at set hours on the weekends.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, June 20, 2014
Thank you for providing such a detailed review regarding your recent visit to The Charles Hotel. I am sorry to hear of the poor service you received from our staff, I will be addressing this issue with our Director of Front Office. However, I am happy to hear you enjoyed your time spent dining with us and hope the rest of your stay was enjoyable.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

Just did commencement week at the Charles. What a treat! We have been coming for 12 years and it's always surpasses expectations. The rooms are perfect, from good linen to comfortable chairs. Eating choices are also excellent with a variety of in hotel places and Legal Seafood just a walk across the courtyard. The Wellbridge fitness center is easy to use, with machines, sauna and pool. And if course a concierge who knows the ins and outs of Cambridge.

Room Tip: Be upstairs but either a courtyard or Harvard view are great
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, June 20, 2014
Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed every aspect of your stay and would be happy to share your comments with the rest of the team. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles and giving you the experience you expect and deserve from us.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#4 Business Hotel in Cambridge
#9 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Also Known As:
Charles Hotel Cambridge

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