We thought it would be fun to stay at the Charles Hotel for New Year's eve and treat the kids to a fun night in Cambridge but things didn't turn out as planned. Upon check-in, we were informed that the pool and fitness area closed at 3 PM and would not re-open until the next day. Also, kids were not able to swim until 2 PM the next day. Kids swimming hours are from 2-5 PM only. Checkout is at 11 AM. No one informed us of this when the reservation was made. The front desk graciously extended our checkout time to 3:30 PM so that the kids could swim and offered a small rebate on the bill. We actually wanted to head home a this point (we live close by) but they wouldn't allow us to cancel at that point.
The room was fine except for the running toilet that kept going all night long. The floor was wet from the dripping water so we needed to use extra towels to keep the floor dry.
The big frustration was the next morning when we found out that the hot water tank broke and there was no hot water (until after noon). After a very cold shower, we were then told that Henrietta's was closed for a private party and we needed to go elsewhere for breakfast/brunch...
The manager offered to credit us $100 but after so many mishaps they decided not to charge us in the end.
We've enjoyed many work events at the Charles Hotel and enjoy all the restaurants, so we were truly disappointed with our recent stay.
- Official Description (provided by the hotel):
- Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more less
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- Also Known As:
- Charles Hotel Cambridge