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“Great hotel in amazing location” 5 of 5 stars
Review of Charles Hotel

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Charles Hotel
4.0 of 5 Hotel   |   1 Bennett St, Cambridge, MA 02138   |  
Hotel amenities
Ranked #4 of 18 Hotels in Cambridge
NYC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great hotel in amazing location”
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

I always stay at the Charles when I am visiting Cambridge, MA....the hotel is well run, the rooms are well appointed and comfortable. The restaurant on site is excellent for breakfast. The concierge is also super helpful.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, October 24, 2013
Thank you for your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your time with us and everything the surrounding area has to offer. If you have any further comments, please feel free to contact me at aattia@charleshotel.com.

Thank you again and we look forward to welcoming you back to The Charles Hotel in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Weston, Connecticut, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

This is our favorite hotel in the Cambridge area, close to Harvard. The decor is comfortable New England style, with comfortable pillow top mattresses, and delightful natural bathroom products. The bathroom mirror even includes a built in TV, tastefully furnished. Excellent restaurants for dinner(Rialto), and Henrietta's Table for breakfast and Sunday brunch.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, October 24, 2013
Thank you for taking the time to share your experience regarding your visit to The Charles Hotel. I am happy to hear you enjoyed every aspect of your stay, including your time spent dining with us and your guestroom amenities. If I can assist you in any way, please contact me at aattia@charleshotel.com.

Thank you again and we look forward to welcoming you back to The Charles sometime soon.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
108 reviews 108 reviews
98 hotel reviews
Reviews in 60 cities Reviews in 60 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed October 21, 2013

I stayed at the Charles Hotel when I visited Harvard for recruiting and overall, I thought it was okay. But primarily because it's location was so convenient (i.e., my presentation was in a conference in the same hotel). Overall, I felt that their service was good (but not a stand out) and the room was quite tired in need of an upgrade (again). The bathroom finishings was quite standard (i.e., like a pre-renovated Sheraton or Westin).

For work-related events such as campus recruiting, I'd be fine staying at the Charles again given its location. Forever, for personal visits, I would likely choose another hotel given how many choices of 4- or 5-star properties in the area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, October 21, 2013
Thank you for your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear that your guest room did not live up to your expectations. I also regret the circumstances that prevented us from providing you with the superior service that you expect and deserve. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving.

If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 19, 2013

We are staying here right now. Overall I would say decor, cleanliness, furnishings fine. Very spacious rooms. Sound level average. When a lamp needed fixing, it was done right away. But with the prices charged, they should have replaced this mattress years ago. Some reviews seemed to indicate variations in furniture, maybe some are better?

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdevenne, General Manager at Charles Hotel, responded to this review, October 24, 2013
Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel, I am happy to hear that you enjoyed your stay. I also appreciate your suggestions for improvement and will take this into consideration. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com.

Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 17, 2013

The Charles Hotel is a very good hotel and worthy of serious consideration when visiting Cambridge MA.

Check in was efficient and the front desk were helpful. On first entering the hotel I was struck by the feeling of a lovely warm hotel,with my first vision of bookcases filled with books. There was a distinctive New England feel.
The Room.
I stayed for four nights in room 618. The feeling I experienced when first entering the hotel was repeated when I first entered my room. It was a lovely and comfortable room.
The bathroom was functional and some might say on the small side., not me. The bathroom was very clean and well stocked with towels and high end bathroom products. There was a safe with the usual 4+ digit code, an iron and ironing board. The ironing board was a little rocky, but did the job.
The bed was nicely set out, 4 pillows, and an end of bed quilt. Sheets were of good quality and the bed suited my shape well. The room was quiet and the sleep quality was high. There is a good desk work area. The room is nicely furnished with restful colours. The TV does the job, but could not find a DVD player.
The lighting is well controlled and particularly the bedside lamps.
I ate all my meals at the hotel and they were excellent particularly breakfast which I regarded as good value particularly the two egg breakfast. The size of the breakfast ( 2 eggs) could almost be shared.
I took an independent operator for my trip to the airport ( Larry from the Fairmont), car was clean on time and cost $30.
The price for the room was approximately $500/ night including taxes. Hotel laundry is expensive, there are many commercial laundries within easy walking distance and provide same day service
If you are visiting Cambridge then seriously consider The Charles Hotel.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, General Manager at Charles Hotel, responded to this review, October 18, 2013
Thank you for taking the time to share your Charles Hotel experience. I am happy to hear you enjoyed every aspect of your stay as well as the surrounding area; your kind words will not go unnoticed. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Top Contributor
155 reviews 155 reviews
33 hotel reviews
Reviews in 57 cities Reviews in 57 cities
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed October 14, 2013

Great location. nice rooms with no fuss, very comfortable and well equipped, everything working as it should. Good breakfast, interesting Harvard clientele, friendly service and on location parking. What more could you ask for. My only complaint - we found a hypodermic and needle under our bed. So they should improve the cleanliness standards. It is not cheap - but what would you a\expect?

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, General Manager at Charles Hotel, responded to this review, October 15, 2013
Thank you for your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear of the inconveniences you experienced in your guest room. I appreciate your suggestions for improvement and will address your issue with our Director of Services. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlebury, Vermont
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 14, 2013

The Charles exceeded expectations in terms of location, personnel and ambience. We would return in a minute. However, I hope at some point the hotel will completely automate its wakeup system. Human error resulted in our getting someone else's wakeup call much earlier than the one we requested; an unnecessary annoyance. The shower system is a bit awkward and the mattress uncomfortably soft. The television in the bathroom mirror is a novelty that proved to be a surprisingly enjoyable amenity. Curiously, there was no coffee/tea setup in the room.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, General Manager at Charles Hotel, responded to this review, October 15, 2013
Thank you for your feedback regarding your visit to The Charles Hotel. I am sorry to hear you did not fully enjoy your stay and I apologize for the inconveniences you experienced. I also appreciate your suggestions for improvement and will take these into consideration. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future.

Sincerely,
Alex Attia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cambridge
#3 Business Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#7 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Also Known As:
Charles Hotel Cambridge

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