Stayed here over the night of the 22nd of September. I had originally booked through expedia for a deluxe guest room with two double beds. I was checked-in by Charlotte who did not appear to be interested or bothered by my Expedia request and subsequently placed me in a small room with one full sized bed. I called reception and asked to have my pre-paid room request be respected and upon my return to the front desk I was made to feel like I had caused the problem and inconvenienced her. Additionally, I just reviewed my credit card statement and the Charles double charged me for that night after Expedia had billed me for almost $300 already. I already called my credit card company and have the proper documentation so disputing this charge will not be a problem just an inconvenience which I did not expect from a hotel of this quality. But I suspect, it was just the carelessness or lack of desire to help by one rogue employee. My stay was otherwise nice. The room was clean and the location in Cambridge can not be beat.
- Official Description (provided by the hotel):
- Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more less
- Reservation Options:
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- Also Known As:
- Charles Hotel Cambridge