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“Slow wifi” 3 of 5 stars
Review of Fairfield Inn Springfield

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Fairfield Inn Springfield
2.5 of 5 Hotel   |   3446 Freedom Drive, Springfield, IL 62704   |  
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Ranked #21 of 40 Hotels in Springfield
Saint Louis, Missouri
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
“Slow wifi”
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed recently while in Springfield. The property was as expected for a Fairfield. The staff was friendly. My only complaint was the speed of the wifi. It was extremely slow. It took several minutes to load a page. I finally gave up. I would have purchased faster access if available, but that was not an option. We will probably continue to stay here when in town because of the location, but I hope this issue is addressed.

Stayed December 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 3 days ago
Dear jmotley123,

Thank you for taking the time to share your recent experience at the Fairfield Inn Springfield with us. It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures.

I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service.

Thank you again for taking the time to share your feedback with us!
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30 reviews from our community

Traveler rating
    14
    11
    4
    1
    0
See reviews for
7
7
1
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
De Soto, Missouri
Top Contributor
228 reviews 228 reviews
42 hotel reviews
Reviews in 89 cities Reviews in 89 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here with our 2 boys on a trip to visit family. The front staff were very efficient and helpful, we were given our choice of floors and had a 2 queen room. The lobby was clean and comfortable, elevators quick. The room was very clean and the beds very comfortable. The room has a minifridge, which was nice. The boys and I went swimming and found the pool sparking clean and clear, and was just the right temp. The hot tub was also very nice. Breakfast in the morning consisted of scrambled eggs, waffles, different breads, cereals, pork sausage, turkey sausage and fruits. Also had juices including apple, orange and lemonade. Erma kept the breakfast area clean and the foods fresh, and was very helpful. Overall, we had a very nice stay and will definitely stay here again.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 3 days ago
Dear hjk1962,

We appreciate you taking the time to complete our guest service survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel.

“Providing our guests with the best possible hospitality and service has always been our mission.
“Thank you for your wonderful remarks, which I have shared with our staff. If I can ever be of any further assistant to you, please do not hesitate to contact me directly.
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Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent one night there. Everything was clean, fresh, bright, and pleasant. The lobby and breakfast area was so bright. Breakfast selection was great--eggs, sausage, waffles, cereal, fruit--anything you could want. Room was clean, nicely furnished, and plenty of room. Desk staff was friendly and helpful.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 1 week ago
Dear Julie,

“Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.” . If I can ever be of any further assistant to you, please do not hesitate to contact me directly.
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Atlanta, GA
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been twice to this hotel when traveling for client visits in the last few months. The staff is very friendly and helpful. The beds are comfortable and the location is good. There is some minor wear and tear here and there, but nothing that is too bad.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 2 weeks ago
Dear L52094

“Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.”

Happy Holidays,
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naperville, illinois
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel over Thanksgiving weekend - arriving on Thanksgiving day (Thursday) and departing on Saturday.
Our purpose for the trip was to see the Abraham Lincoln sites in downtown Springfield. The staff was very welcoming, the lobby/breakfast area was pleasant and inviting.
Our room was a king bedded room, very spacious, with a pull-out bed if needed. There were two TV's in the room - one for the bed area, and one for the couch area. As with all Fairfields it came with a microwave and refrigerator.
The complimentary breakfast was ok....no great, but ok. Fruit, breads, waffles, cold cereals, juice, hard boiled and scrambled eggs, meats..... standard Fairfield breakfast. The attendant was attentive to stocking the supplies and keeping the room clean.
The hotel is perhaps 15-20 minutes from downtown Springfield, and just off the main highway, so the location is good. Right by the hotel are fast food options, as well as a Coopers Hawk Winery Restaurant about 10 minutes away as well as other more upscale offerings. (I did not notice the names, however.) The hotel is also right by shopping malls.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 2 weeks ago
Dear Imwmm913,

Thank you for sharing your experience at the Fairfield Inn Springfield through the Guest Satisfaction Survey.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 weeks ago

I've stayed here a couple of times and have always left happy. The hotel was recently remodeled and it looks great. The beds are comfortable, the bathrooms are roomy and clean. It's an older building, but they have kept up on maintenance and updates. Staff are friendly and responsive. Close to lots of shopping and restaurants. Great place to get a way to. The rooms I've stayed in did not have microwaves (didn't as for one so not sure if they have them). A little on the pricey side compared to other hotels, but worth it.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 3 weeks ago
Dear Drew,

Thank you for sharing your experience at the Fairfield Inn Springfield through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Fairfield Inn Springfield and we hope you choose to stay with us again whenever your travel needs bring you back to Springfield.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branson, Missouri
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 20, 2014

Our stay was so comfortable for the 5 nights we stayed. The updated facility and outstanding staff make this a must stay when we are in Springfield a couple of times a year. And we have stayed at many others to find a good one! The bed was very comfortable, and room spacious enough with plenty of plug in areas. We utilize the accessible room for the extra handrails we need in the shower for aging bodies. The hot breakfast was good, and I appreciated having the fruit bowl. I would enjoy seeing the hot menu rotate some for those that stay multiple days.
A very relaxing stay.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosStakely, Front Office Manager at Fairfield Inn Springfield, responded to this review, 5 weeks ago
Dear Chaotrl,

I am elated you enjoyed your stay with us and that the facilities and services experiences were what you expected and deserve. We appreciate your time in sharing with us your experience. On behalf of our entire staff here at the Fairfield Inn Springfield, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Carlos Stakely
Front Office Manager
Fairfield Inn by Marriott
Carlos@finehospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Springfield

Address: 3446 Freedom Drive, Springfield, IL 62704
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Springfield 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Fairfield Inn Springfield Hotel Springfield
Fairfield Springfield
Springfield Fairfield Inn

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