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“Better Than Expected” 3 of 5 stars
Review of Holiday Inn Express Springfield

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Holiday Inn Express Springfield
2.5 of 5 Hotel   |   3050 South Dirksen Parkway, Springfield, IL 62703   |  
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Ranked #21 of 40 Hotels in Springfield
Saint Joseph, Illinois
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
“Better Than Expected”
3 of 5 stars Reviewed April 15, 2010

My stay at Holiday Express was fine. The room was as clean as others in this price range. The front desk staff was professional. They have free internet, free breakfast, and free popcorn and apples in the lobby.

I do not have anything exceptional to report (good or bad). I wanted to post because I had to stay at this hotel to attend a meeting, and when I went on Trip Advisor to read the reviews, I was a little afraid. I voiced my concern to the front desk via a phone call, and they told me that they would have my room double inspected before I arrived. I don’t know if this made a difference or not—but my room was what you would typically expect from a mid-range hotel. (For example, the towels are showing wear, but no obvious stains. The desk top appeared clean, but there was a bit of fingernail polish on it. The bathroom was small, but clean…)

Anyway, I would not be concerned about having stay at this hotel again, and I am very picky. I think this hotel is competitive with others in its price range.

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrager, General Manager at Holiday Inn Express Springfield, responded to this review, May 3, 2010
Thank you so much for staying with us!! Your comments and business are greatly appreciated.
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154 reviews from our community

Traveler rating
    55
    38
    32
    21
    8
See reviews for
38
31
13
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Imperial, Missouri
1 review
5 of 5 stars Reviewed April 14, 2010

Staff is one of the friendliest and most helpful I've ever encountered. If they see you once, they probably know your name. I've stayed in no less than 4 other local hotels and this beats all of them hands down.
Rooms are very clean and nice, it looked like new carpet had just been installed throughout the hotel. There is an indoor pool and gym available.
Hotel is perfectly located, as it sits right off the interstate highway allowing you to get anywhere in town within 5 minutes.
The hotel is also just a couple of hundred feet from no less than six nice restaurants.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrager, General Manager at Holiday Inn Express Springfield, responded to this review, May 3, 2010
Thank you so much for the great compliments! We always try to go the extra mile and treat all of our guests with excellent service.
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Chicago area
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 19, 2010

I was surprised by all the negative reviews of this place. Obviously it's not a five star hotel, but for the price and location it's a great deal. I've stayed here several times for work and have never had a bad experience. The rooms are tidy, bathrooms are spacious and updated, and staff have always been friendly. Plus they have a great continental breakfast. Most places just have donuts, some tiny boxes of cereal, milk, and coffee. HIX has all this plus yogurt, juice, fresh fruit, bagels, bread, and several hot items like eggs, biscuits, cinnamon rolls, etc. Oh, and the bed was very comfortable and even though I was near the lobby I was not bothered by noise from the hallway - I got a great night's sleep the entire time I was there. And the free wireless was fast and easy to connect to - great for staying in touch with my office.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrager, General Manager at Holiday Inn Express Springfield, responded to this review, May 3, 2010
Thank you so much for taking the time to a write a review for our property. I know you have many choices when it comes to lodging and I appreciate your business. Hope to see you again soon!
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Iowa
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 8, 2010

Not a very nice place - in fact, one of the worst, if not the worst, HIX I've encountered.

The main problem with this room was cleanliness. I'm not talking about food on the floor or dust on the dresser. I am talking about the most filthy air exchanger I have ever seen. The photos of it look like alien beings.

We arrived late after a ten hour car trip and basically fell into bed. When we woke up in the morning, both of our throats were sore, and we were both coughing terribly. The air exchanger was in the wall directly above the bed and daylight inspection showed that it was absolutely grungy and filthy!!

The front desk told us that they had planned on cleaning it that day. I have news for them. It was way long overdue! Management offered no other explanation or apology.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrager, GM at Holiday Inn Express Springfield, responded to this review, April 6, 2010
We apologize for any inconvenience this has caused the guest. We are constantly inspecting rooms for cleanliness and maintenance issues to make sure all guests are satisfied and comfortable. Our air filters are designed to help with filtrating dust in the room and we do have a routine maintenance schedule to replace these.
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U.S.A.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 18, 2010

I am assuming this hotel will take care of this problem, but as of this moment, I don't know for sure. We had to stay here on Sunday night due to a snow storm which made traveling on the highway treacherous. We stayed one night. Today, I got a call from my credit card company with a fraud alert. We were charged $110 for Sunday (the night we stayed here) and another $120 for Monday (we did not stay on Monday).

The hotel was only adequate. We paid a lot less the night before for a much more luxurious and comfortable room in Lake Forest, IL (a Hilton Gardens--with plush towels, excellent bedding, new decor, mircrowave, etc.) The Holiday Express had an ok room, dingy towels, and adequate bedding. The worse thing was the noisy doors. Every time anyone opened or closed a door, it sounded like thunder. The doors were poorly designed. And the soda and ice machines are right out in the hall, immediately across from guest rooms, with no enclosure around them to deaden the noise. Isn't the whole point to get some sleep? The free breakfast was ok -- styrofoam coffee cups and plates notwithstanding. (Not only do they feel awful in the hand, but there is no product worse for the environment.) Next time we get stuck in Springfield, we'll try the Hilton next door.

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrager, GM at Holiday Inn Express Springfield, responded to this review, April 6, 2010
We have had not had any credit card fraud at our establishment. Our hotel has very strict standards of procedure when it comes to personal information and credit cards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 4, 2009

The whole entire place smells.... like old smoke. I had to get moved to a different room. The second room was better, but I would not choose this hotel again. The service was just okay. For the price I am sure there are cleaner nicer hotels. This one needs to be upgraded.. The tvs are small and old too.

Stayed December 2009, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrager, Manager at Holiday Inn Express Springfield, responded to this review, December 10, 2009
The Holiday Inn Express Springfield has recently installed new carpet throughout the hotel in all guest rooms and corridors. We offer several amenities such as free internet, free breakfast and room service. You can also utilize all the facilities at the Crowne Plaza during your stay at the Holiday Inn Express.
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 1, 2009

This is not a very nice hotel for the price. I have paid less money for very clean and modern hotels. The room smelled old and stale, and was not very clean. My door would not shut without slamming it. There were bits of food on the carpet.

The bathroom did seem clean, and the bed was tolerable- nothing like some of the beds I have slept at recently at some of the newer chains.

The toiletries were the cheapest I have ever seen. There was a coffee pot, but no cream or sugar in the room.

They have a fairly decent lobby and breakfast, but when I went to use the bathroom in the lobby, there was a critter, and I am fairly sure it was a cockroach on the door handle.
That was it for me.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Springfield

Address: 3050 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Springfield 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Springfield, IL features 140 deluxe guest rooms including, 2 parlor suites. All rooms are equipped with coffeemakers, hair dryers, iron/ironing boards, Free high speed wireless Internet access, pay movies, 2 line/modem ready telephones. The Holiday Inn Express Springfield has four meeting rooms, a fitness center, and a guest laundry facility. Every morning a deluxe hot complimentary Continental breakfast is served from 6:30am-9:30am in the hotel great room. Holiday Inn Express guests are able to utilize all Crowne Plaza Hotel's facilities next door i.e. Indoor pool, whirlpool, sauna, w/outdoor viewing patio, and room service options. Conveniently located directly off Interstate 55 (exit 94) and historic Route 66. The hotel is located near the World Headquarters for Bunn-O-Matic Corporation, HD Smith, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Holiday Inn Express-Springfield is minutes from historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. Just minutes from the Illinois State Fair Grounds and numerous golf courses. ... more   less 
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield

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