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“Stand there and wait while I finish my phone call....” 2 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)   |  
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Ranked #24 of 40 Hotels in Springfield
Waterloo, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“Stand there and wait while I finish my phone call....”
2 of 5 stars Reviewed March 8, 2012

We were in Springfield for the weekend working. We stayed at this hotel for one night. I was very disappointed especially for the price. When we walked in the front desk clerk was on the phone. We stood and waited for him to finish his call which he informed us was with his boss. Really his boss continued to gossip about the other guests staying at the hotel instead of tell the employee to take care of the customer. I'm confused are they there for the customer or not? The room was ok. I think it could you a little updating. The bathroom is noticeably old. The bed was comfortable. We had 4 or 5 ants scurrying around the bathroom floor. Overall if you are going to pay $100 per night there are much nicer places to stay for that price in Springfield. I would not consider this hotel a good deal!

Room Tip: Go elsewhere much nicer rooms for the same price.
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  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortInnSpfld, General Manager at Quality Inn & Suites, responded to this review, March 22, 2012
Thank you for choosing the Comfort Inn. Our goal is provide great service for all our guests each and every day. I am sorry that we fell short on this visit. I absolutely know that as the manager I was not "gossiping" about another guest and apologize that one side of the conversation led you to believe that. If an employee called me, it was because there was a problem I was trying to help him resolve the issue. I will absolutely use this as a training example of how better to handle if a similar situation occurs where the employee could put me on hold. I appreciate your feedback and please know this is not our normal standard of servie. I hope you will give us the opportunity to serve your lodging needs again if you are in the Springfield area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
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    23
    15
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Waterman, Illinois
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 14, 2012

I arrived in Springfield late due to conflicting day events. I was pleasantly surprised the entire check in process took less than 2 minutes which I appreciated since I was tired from driving. The front desk staff was very friendly despite it being late which I welcomed. I was placed in a handicapped room which surprised me, but was fine. The room was clean and roomy. I did not visit the breakfast in the morning even though it was part of the room rate.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 12, 2011

Stayed here on a Friday during this summer for one night. Got a rate of 59 because of a coupon from roomsaver. At first glance everything seemed ok for a cheap hotel but as time went on we became so grossed out by how dirty everything is we will not go back. 1.) The elevator stunk bad. 2.) the carpet might never have been cleaned. It was nasty dirty like wear your shoes to bed nasty. 3.) Sticky table tops and remote (where gloves and carry a gallon or two of hand sanitizor.) 4.) TV a little fuzzy. 5.)bathroom had hairs (like down there hairs) on counter and floor. 6.) Breakfast was like eating cardboard. even the fresh fruit was old and bruised. 7.) HERE is the NASTIEST PART OF MY STAY...Get ready...The hot tub next to the pool had poop in it for our whole stay!!!!Thats right POOOOOP!!! The water was brown! The pool was over bleached to the point it burned your eyes. We told front desk about the poop the first day and the second day they still had it open and it was not cleaned. Completely nasty and will not stay here again.

I checked in next to a senior couple who paid 109 for this place! If you do decide to give it a try I would look for the roomsaver coupon online or I picked mine up from the dennys in springfield on a magazine rack at the door. sun-thur was 49 and fri-sat was 59. Good luck. One other thing I think the sleep in next door is operated by the same staff because I would see the staff walk back and forth throughout our stay. I didn't stay there but wouldn't be surprised if they have the same cleaning ethics.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnee Mission, Kansas
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed October 24, 2011

Springfield, Illinois (Abe Lincoln Country) has a lot of hotels/motels to stay but don't even think about staying here at this Comfort Inn. We have stayed at nice Comfort Inns all over the country but sadly this is one of the worst operated Inns in their company. They messed up twice on our reservation. 80% of the front staff is NOT happy working there and it shows. There were 3 different people who were extremely nice, but the rest are horrible.
Rooms were not made when they said they would be. One day we had a torn plastic bag for of linens on our bed. WHY ? The wood at the top of the partition came off. Our last morning there, no eggs or sausage. Was told that they ran out the day before. There is a Walmart grocery store across the parking lot. Couldn' t one of the employees have walked over and bought some? We we had to waste our time and go out to have breakfast. They enjoy blaming everyone else for their problems. If they would do things correctly, there would be no need for excuses. We talked with a few of the other guests and they will not return either. Such a shame because the location is good. They did refund one night's stay for us. Big deal! We would rather have paid for everything and not had the hassles.
As said, there are a lot of other places to stay in Springfield that offers a great sleeping experience.

  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Moline, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2011

Snot in the sink.
Shaving debris in the ice bucket.

Disgustingly dirty.

The experience has convinced me to never us Comfort Inn again.

  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catonsville, Maryland
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 12, 2011

We wanted to go to the Lincoln Presidential Museum so used we one of the those discount hotel books to find a place an easy drive to the museum the next morning. It is amazing to me how the Choice Hotel franchise can vary so much from product to product. I have stayed in Sleep Inns (supposedly the cheaper brand) that are nicer than this hotel. But the price was right, our room was clean, and the breakfast was enough to nourish ourselves for the day. If I had been paying the "rack rate" or full price, I might have sometime else to say.

Room Tip: Check hotel discount booklets for a good price.
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
63 reviews 63 reviews
56 hotel reviews
Reviews in 55 cities Reviews in 55 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 9, 2011

Our second night driving Route 66 found us at another Comfort Inn in Springfield, IL, where again we found a very clean, spacious, comfortable room with friendly staff. Breakfast was very adequate with either scrambled or hardboiled eggs, sausage, the usual bread & cereal items, yogurt, cubed cheeses, etc. My only negative is our door to the hallway stuck...big deal! Give me clean and comfortable and the right price.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 40 Hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 66
Official Description (provided by the hotel):
Quality Inn & Suites, a Springfield IL Hotel near Abraham Lincoln Presidential Library & Museum.Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds.This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn

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