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“Reasonable value, but dire restaurant” 3 of 5 stars
Review of President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

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President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
3.0 of 5 Hotel   |   701 East Adams Street, Springfield, IL 62701 (Formerly President Abraham Lincoln Hotel & Conference Center)   |  
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2X Points Package
Ranked #9 of 40 Hotels in Springfield
farnham
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
53 helpful votes 53 helpful votes
“Reasonable value, but dire restaurant”
3 of 5 stars Reviewed yesterday NEW

The room were clean and comfortable if a bit tired. Our room was quiet though and the maid very helpful. Still at this price its good for what you get. There was a conference going on when we stayed, and then next day a wedding so there were always a lot of people about. Avoid the restaurant however as apart from being characterless our experience was a complete disaster. Having been given the menu, the staff vanished for 20 minutes. We eventually ordered, yet 20 minutes later the waitress came back to say they had run out of fish. My wife re-ordered and then 20 minutes later the waitress came to say they had run out of my pasta. Who runs out of pasta!. They had no wine list as they were redoing it so we were given a glass of red and white wine, the waitress had no idea what it was. The red was undrinkable.
I did not eat, and my wife's order of steak with broccoli and french fries arrived as a burger in a bun with crisps. A complete fiasco. We did not have to pay but frankly should you put up with this kind of experience.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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409 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel is very well located and the staff is helpful and friendly. I like that it is possible to walk to many spots, incl Illinois Capitol and many Lincoln sites. Over-all, the best choice in the Capitol.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cruiseking15, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, yesterday
Dear 7291orim,

Thank you for your review. I was glad to read that you enjoyed your stay and found our staff to be very friendly. You also commented our location which is great for all things Lincoln. Please come back soon!

Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochelle, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

I travel to Springfield 4-6 times a year, and by far this is the nicest hotel there. The hotel has been renovated very nicely, with rooms and meeting space nicely done. The hotel has a parking garage that is very helpful as street parking is difficult. The only suggestion for improvement would be that the parking payment kiosk be located inside the hotel somewhere - it is very inconvenient to locate in the parking structure

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cruiseking15, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Pamela D,

Thank you for your review. I was delighted to read that you found us to be the nicest hotel in Springfield. Our staff is committed to being the best and your kind words mean a great deal to all of us. We have looked at putting a kiosk in our lobby area in the past but it was not cost effective. Perhaps we can revisit that issue and look for a different solution.

We hope to welcome you back in the future.

Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Lake, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall good stay. Cheap bathroom fixtures did cause problems - handle broke off toilet, shower head would not stay up, water pressure extraordinarily low. Maintenance came up and addressed things quickly, but water pressure was not able to be changed. Would like to see a small fridge in rooms. Common areas were fabulous though, as was in house dining. Staff was attentive.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cruiseking15, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Jeanne Marie D,

Thank you for taking the time to write a review. I apologize for the issues you experienced in the bathroom but was pleased to read that you enjoyed the rest of your experience including our dining room. We will work to make sure that your next stay is problem free.
Hope to have you back soon!

Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, MO
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful historic hotel with lots of amenities! Two dining options and within walking distance of many restaurants. The staff are very friendly and professional. Hotel is centrally located - near many attractions. Would definitely stay here again!!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cruiseking15, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Carla F,

Thank you for the very complimentary review. I was happy to read that you enjoyed your stay and found our location to be outstanding as well. We hope to welcome you back to Springfield and the President Abraham Lincoln soon!

Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 1 week ago

The front desk employees are very friendly and knowledgeable. They recommended attractions to visit and great restaurants. The rooms were comfortable and clean. Will visit again soon, next time we will bring our swimsuits.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cruiseking15, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear geri c,

Thanks for your review. I was pleased to read that you enjoyed the service and the accomodations. Hopefully you also enjoyed the warm chocolate chip cookie as well.
We hope that you will return soon!


Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsville, Illinois, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is our 3rd year using President Abraham Lincoln Springfield for our annual company holiday party. Our event manager, Natalie, deserves 10 stars! She is always very easy to work with and extremely accommodating. I get a lot of compliments on the holiday party from our employees ever since we started using the President Abraham Lincoln Springfield as our location. Great food, and friendly atmosphere. Any time there is a hiccup, it is always quickly fixed.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cruiseking15, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Mary t,

Thank you so much for taking the time to write a review. I was happy to read that you enjoyed your holiday party and that you have honored us with your business for three years! We appreciate it and look forward to serving you and the company again next year.

Sincerely,

Bob V,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Address: 701 East Adams Street, Springfield, IL 62701 (Formerly President Abraham Lincoln Hotel & Conference Center)
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Springfield
#6 Business Hotel in Springfield
#6 Family Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Discover the newly renovated President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Our Springfield, IL hotel is located in the heart of historic downtown Springfield, walking distance to Lincoln's home and the presidential musuem. Known for its exceptional service, attention to detail and exquisite cuisine. Discover our one of a kind hotel where guests become a part of the family. The atmosphere is both stimulating and comfortable, featuring a colorful palate of rich patterns and textures while providing the amenities to make you feel at home. ... more   less 
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Also Known As:
President Abraham Lincoln Hotel & Confernece Springfield
President Abraham Lincoln Hotel And Confernece Center
President Abraham Lincoln Springfield
Hotel President Abraham Lincoln

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