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“Great Reunion.” 5 of 5 stars
Review of Residence Inn by Marriott Springfield South

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Residence Inn by Marriott Springfield South
3.0 of 5 Hotel   |   2915 Stanford Ave, Springfield, IL 62703   |  
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Hotel amenities
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Free Parking
Ranked #2 of 40 hotels in Springfield
Springfield, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
“Great Reunion.”
5 of 5 stars Reviewed October 29, 2012

My family and I were in town for a reunion and all stayed at the Marriott. What a great place! It's so nice to stay at a place where the staff makes you feel so welcomed.Thank you Cathy, Ken and Bridget. They made it so easy for us with early and late check in.
All the extra they have at this hotel were awesome(breakfast and happy hour) The rooms were so nice and clean and bright. It was the talk of the reunion. So happy we booked with them. Missing it already. Can wait to come back. Thank You for making it a great reunion.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, November 5, 2012
Thank you for mentioning the great service you received from Ken, Bridget, and Cathy. We all get very excited when we hear kind words about our team members. We are also happy we were the talk of your reunion. Please keep us in mind for your next reunion. We would love to have you back at the Residence Inn in Springfield, IL.
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132 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
San Francisco, California
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2012

Stayed there for one night while driving cross country. At check-in, requested a first floor room. None were immediately available, but front desk clerk (Cathy?) went to find housekeeper and asked her to drop everything and get a room ready for me. She offered me food and drink while I waited. ALso gave me a discount coupon for the restaurant across the street.

Room was bigger than most, very clean. New, modern.

Was a surprisingly pleasant stay.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, November 5, 2012
Thank you for your kind words concerning our Guest Service Manager Cathy. We are pleased to have her on our staff and she does an extraordinary job for the Residence Inn. I will pass along your comments to her about the service she provided to you.
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Wilmington, North Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 18, 2012

My wife and I had only one night to spend in Springfield, and we wanted it to be a pleasant stay. The Residence Inn by Marriott was outstanding. It is a new hotel with a unique and interesting layout to the rooms. The staff went out of their way to make us welcome. Thanks Marriott.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, November 5, 2012
Thank you for your kind words about our new Residence Inn in Springfield, IL. We wish you would have had more time to see area. I will pass your comments along to our hotel staff.
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Decatur, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2012

We own 6 weeks of Marriott timeshare, are platinum members of the reward program, and have over a million reward points! We know what we want when we travel!
This property is right up there with the JW resorts anywhere!
Fantastic service, Mark, Kathy, and Ken were outstanding! Wow is how we felt about the lobby, rooms, everything!
Well done Marriott!
This is a great place to stay!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, November 5, 2012
Wow!!!!!!Thank you for the kind words of comparing us to a JW. We appreciate the kind words and thank you for choosing the Residence Inn.
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Qingdao, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2012 via mobile

We visited Springfield expressly to tour the Lincoln museum, which was lovely. The hotel was at least 15 minutes from the historical downtown/museums/capital area. The area surrounding hotel is unremarkable, but the ammenities of the hotel and services they are willing to provide are fabulous. The hotel is brand new, clean, and well appointed. The staff is cheerful and eager to please.
Highlights ::
Outdoor firepit
Outdoor basketball court
Paul Mitchell toiletries
Green emphasis (recycling bins, soy based biodegradables in the breakfast area etc)
Would most defunately recommend to a family visiting the historic sites in the Springfield area.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, October 9, 2012
We were glad to hear that you were in Springfield, IL to visit Lincoln sites and gave our hotel a try. Thank you for listing all the great amenities we offer. Your comments are very much appreciated.
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Illinois, United States
1 review
5 of 5 stars Reviewed October 2, 2012

I travel often for work and commonly stay within the Marriott properties. We vacation then at the JW Marriott resorts annually with our points- so i was not expecting five star accommodations from a Residence Inn property. Stayed here on September 19, 2012-This was by-far, the nicest, cleanest, most modern, impressive stay I have had in years at any Marriott property, including the resorts. We actually got upgraded to the two bedroom suite- luxury to be sure! This felt like a vacation resort- huge beautiful kitchen space, modern sleek bathrooms, comfy couches, flat screen TVs- the works! The breakfast buffet was nice and above all- the staff were so amazing. They really went out of their way to assist me and all other guests over and above. They were asking if we needed anything, greeting us as we walked through- each employee we encountered from lobby to housekeeping to breakfast was polite and overly accommodating. I will definitely make this my Springfield stay. Nearby Scheels store, restaurants not far.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, October 9, 2012
Thank you for taking the time to express your opinions about our hotel. We feel honored that you thought our hotel was five stars. I will pass on your comments along to our staff. Thanks again for spending your time in Springfield, IL with us.
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Oak Brook, Illinois
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 30, 2012

Just checked out today and we were so sad to leave...this place is a true retreat. So much more than you might expect from a chain hotel. To start--the room...We had a two bedroom suite...gorgeous decor, super clean, lots of space to stretch out and relax. Whoever designed these rooms really gets it..Kitchen was sleek and well stocked with all of the utensils/cookware we needed. Bathrooms have Paul Mitchell products, large soft towels, great showers. Super comfy beds, sound machine/alarm clocks, a TV in each room. Quality construction; could not hear our TVs in the hallways and we never heard our neighbors next door. Very hearty breakfast in the AM (waffles, biscuits/gravy, eggs, tater tots, sausage, yogurt, oatmeal, cereal, pastries, fresh fruit, so much more). But here were my two favorite things that will make this the place we stay every time we come to Springfield from now on...ONE: When I booked the room online I requested extra towels, pillows and a rollaway (offered but not guarranteed free of charge on website). Was skeptical that I would actually get so many requests, but there were six of us so we really needed those additional items. When we got in the room not only were all of those things there, but they left a charming handwritten note with these items welcoming our family. It felt like the 5 star service we've had at high end resorts, at a price well below that. TWO: They have the most perfect, lovely patio adjacent to the pool and work-out area that has a fire pit surrounded by the greatest patio furniture, big wrap around couches and oversize chairs. We sat down there for hours, under the stars, warming our toes while we watched our kids swim, and I never wanted to leave. Kudos again to the designer of this hotel. I will also mention that every single staff member we encountered was smiling, everyone greated us warmly with Midwestern hospitality, and checked frequently on our stay. There's not a single thing I could think of that we were left wanting. Now we just need to think of a reason to make another trip!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin D, General Manager at Residence Inn by Marriott Springfield South, responded to this review, October 2, 2012
Thank you for your comments about the Residence Inn. I am not sure if we are a perfect hotel, but our staff does work very hard to try to accomodate our guest request. We also are very proud of all the amenities we offer and we are so glad you and your family enjoyed your stay. I was pleased to hear that all of the staff was warm and welcoming. I know they work very hard to provide great service. I hope you can find another reason to come back and see us soon.
Thank you for staying with us.
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Additional Information about Residence Inn by Marriott Springfield South

Address: 2915 Stanford Ave, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 40 hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Springfield South 3*
Reservation Options:
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