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“Perfect” 5 of 5 stars
Review of Candlewood Suites Springfield

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Candlewood Suites Springfield
2.5 of 5 Hotel   |   2501 Sunrise Drive, Springfield, IL 62703   |  
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Ranked #5 of 39 Hotels in Springfield
Certificate of Excellence 2014
1 review
3 helpful votes 3 helpful votes
“Perfect”
5 of 5 stars Reviewed December 10, 2013

Very nice. I travel a lot. Feel right at home here. The staff is great. Robert checked me in on the phone when I arrived my room was ready to go no waiting. Robert made my check in a breeze will definitely be back.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, January 9, 2014
Thank you Johnboy2382 for your review of your last stay. We appreciate your positive feedback and we have shared your comments with Robert regarding your check-in experience. We hope you will be able to stay with us again in the future.
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108 reviews from our community

Traveler rating
    78
    16
    9
    4
    1
See reviews for
29
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4
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Jacksonville, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 1, 2013 via mobile

We always try to stay at Candlewood Suites when we travel to visit family. This particular day we had a long day's travel and had to cancel one reservation and make another one.

Kyle was very helpful and got us checked in quickly..

We had a great night's sleep!

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, December 5, 2013
Than you for taking the time to review our property about your last stay Labluvr1. We are glad Kyle was able to assist you with your reservations. We will be sure to pass along your feedback to him and hope you will be able to stay with us again in the future.
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jackson, mi
1 review
5 of 5 stars Reviewed November 28, 2013

Friendly & Knowledgeable front desk manager, close to eateries, shopping mall, clean facility, clean & quiet room, kept-up to the snuff, has fitness on site, internet with printer. A terrific Candlewood.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, December 5, 2013
Thank you for the positive review about your last stay Yongie. I am glad you enjoyed your room along with the location of our hotel. I will also make sure our front desk manager is aware of your positive comments about her. We hope you will be able to stay with us again soon.
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Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2013

This location of Candlewood Suites is fantastic! Everything is clean and up to date. I travel a lot for work,thus have stayed at several hotels...this just made the top of my list. Also, Billy Lester, was wonderful to work with...you can tell that he is passionate about what he does and truly cares about the patrons. Highly recommend this place!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, December 5, 2013
Thank you very much for you comments about your recent stay LtstL2. We are glad you enjoyed your stay and we will share your comments with Billy and our team.
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Chicago
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 18, 2013

When we planned a trip to Springfield for October, I was a little leery of staying overnight. Most of the Springfield hotels looked dirty, dingy, and outdated. I was hoping that the reviews for Candelwood would hold up, and they did...mostly. (The beds and pillows were terrible. That's my only big complaint.)The rooms were clean and spacious. And the staff was exceptionally professional, kind, and accommodating. There were lots of chain restaurant options close by and it was really a very short trip into downtown Springfield. All in all, I'd recommend this place to a friend, or to someone who was traveling on business through the capital. There is no breakfast though (IHOP is across the street), and you do feel like you're part of a suburban hotel stay.

Room Tip: There's no pool or breakfast. Starbucks is about 2 miles down the road.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, November 26, 2013
Thank you for taking the time to share your feedback regarding your last stay Pamela H. I apologize our beds and pillows were not up to standard. We are in the process of putting in new pillows and linen throughout the hotel. I am glad to hear the staff was friendly and will speak to them about your comments. Thank you very much.
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Springfield, IL
1 review
5 of 5 stars Reviewed November 4, 2013

I have been staying at the Candlewood Suites for the past few months on business, the staff is outstanding and always are so friendly. They are always so welcoming and I would never consider staying anywhere locally outside of the Candlewood Suites. Billy, Anna, Kyle, Robert the whole crew go above and beyond.... Thank you!!!!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, November 26, 2013
Thank you for your comments about your stay and our staff Kevin C. I have passed along your feedback to the front desk and housekeeping staff and hope you will be able to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Rapids, Wisconsin
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2013

This place is absolutely beautiful, but it was out of our price range for an overnight stay. The only reason we stayed here was because the hotel where we normally stay was completely booked and the Candlewood was kind enough to reduce their prices for "overflow" guests.

Room Tip: We were on the third floor and the room was extremely nice.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review, November 26, 2013
Thank you for your comments about your last stay Wayne P. We were happy to have you stay with us and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Springfield

Address: 2501 Sunrise Drive, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Business Hotel in Springfield
#4 Family Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Springfield 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
We are the newest extended stay hotel in the Springfield, Illinois area. The Candlewood Suites is just minutes away from numerous Abraham Lincoln sites including the new Lincoln Presidential Library and Museum, Lincoln's Home, Lincoln's Tomb and New Salem State Park. Other points of interest a short drive away include the Illinois State Capitol, Abraham Lincoln Capitol City Airport, Illinois State Fairgrounds, the Dana-Thomas House and Knight's Action Park. We are also centrally located to several business and government offices, medical centers, restaurants and retail shops. Consider Us Home and experience our Comforts of Home Bedding Collection. Enjoy high-speed Internet and full kitchens in spacious guest rooms for longer visits. Candlewood Suites provides free laundry facilities, unlimited access to a state-of-the-art business center, an exercise room and the Candlewood Cupboard convenience store for meals and snacks. Pets are welcome with a $100 non-refundable fee. Current shot documentation is required. A pet policy must be signed at check-in. Room cleaning is provided once every 7 days. Maximum number of people allowed per room (including children) is 2 in a room with 1 bed and 4 in a room with 2 beds. The front desk is open 24-hours a day. ... more   less 
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Also Known As:
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