We stayed a week at this hotel from 11 September 2012. We reached the hotel in the early morning, the night person on duty showed us to our room. We could not believe how poor the room was. When we booked we were lead to believe it was a 4 star and had A/C, but this first room smelled, the a/c did not work, had mold in the shower room, it had a really tired look about it, it had 2 single beds and the room was not even 2 star. We complained as soon as soon the manager came on duty. Luckily for us one of the newly refurbished rooms became available that morning and we were moved into that, which was acceptable. Otherwise our holiday would have been ruined. All the rooms only have single beds which can be pushed together to form a double bed, even then they slide all over the place. The reception staff also said that the a/c was not included was really annoying, especially at time of booking I double checked to ensure that a/c was included. I had to insist to the manager that I had paid for it and must have the a/c.The service was generally good, the restaurant staff are helpful and there is plenty of choice for vegetarians although the food is nothing special. The juices at breakfast are watered down!
- Official Description (provided by the hotel):
- Located in the picturesque seaside village of Sissi, Castello Village is a bungalow-apartment complex, built around a series of pools and bars. The buildings are laid out like a village, with each studio and apartment self-contained for privacy and comfort. Constructed in a traditional Cretan style, the resort has colourful buildings, abundant gardens, sundrenched terraces, panoramic sea views, and an imposing mountain backdrop.The resort is famous for its friendly, attentive staff, who are always on hand to meet guests' needs and make sure they enjoy their stay. It is a family hotel, where your children can enjoy every minute of their holidays, in a safe environment, attended by qualified staff.With delicious food, a warm, relaxed atmosphere, and a day-and-night programme of activities and entertainment, Castello Village is the perfect destination for a relaxing family vacation or a romantic holiday.Yet the resort is only a few steps away from the centre of the lively village of Sissi, with its numerous bars, coffee shops, tavernas, restaurants, souvenir shops, and boutiques.With personal service from a modern management team and fully trained staff, guests can be assured of the highest standards of comfort, relaxation, and enjoyment at this popular holiday destination. ... more less
- Reservation Options:
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- Also Known As:
- Castello Village Sissi
- Castello Village Resort Crete/Sissi