Where to begin? I am usually not the kind to diss a property, it takes a lot to make me unhappy. That said, this Holiday Inn Express managed. We checked in okay, although usually when I check in as a Priority Club member, they have the key precoded, quick signature, and we're on our way to our room. Took a bit longer here. Got to our room - it was supposed to be two queens, but if so, these were the smallest queen beds I've ever been in. Got worse when we went to bed, about 10:30. I note one reviewer liked the dog-friendly approach - well, we had other guests on our floor who are the type to stay in the hallway till 2 in the morning, with their barking chihuahua and screaming kids. I realize that inconsiderate guests are not really the hotel's fault, but it seems to me an occasional sweep through a relatively small hotel like this one would identify these issues. Moreover, the doors and walls do nothing to attenuate noise. Usually I turn the AC fan up high to drown out noise like this, couldn't do it with these AC units without turning off the AC, and it was 98 degrees outside. Bottom line, we didn't get much sleep, and when 6am rolled around, we were ready to grab the complementary breakfast and get out. No such luck - at 6:45 (we were told breakfast started at 6) there was no sign of any breakfast service at all. Nothing was out, and there was no one in sight at the front desk. We cut our losses and went to McDonalds, but I'm out $18 that I would have saved if breakfast had been there as advertised.
On this road trip, we stayed at three Holiday Inn properties because I felt that Holiday Inn should be a reliable choice. Two of the three were fine, this one was decidedly not. If you're reading this, I understand most reviewers are rating this property fairly well - make your choice if you want to take the chance. I will never visit this hotel again.
- Also Known As:
- Comfort Inn And Suites / West Dodge Road Hotel Omaha
- Comfort Inn And Suites / West Dodge Road Hotel
- Comfort Inn Omaha
- Omaha Comfort Inn
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