Where do I start...
The front desk staff were unimpressive to say it nicely. I didn't feel they had any kind of customer service mentality. The check in process was painful, from confusion on when my room would be ready to having to run my credit card twice because it didn't 'take' the first time (this was told to me after I already put everything away).. just very inefficient. Next, the five mile radius shuttle as advertised on the website is actually only 4.5 miles (the told me the website was wrong and they haven't corrected it) and therefore they were unable to drop me off at the 5 mile mark as I needed, so... I had to take a cab two and from my meetings. The room...I don't know what they mean by 'recently renovated.' The room was still old, dingy, and the air conditioner didn't work. (I kept it running the whole night and it didn't get below 70 degrees). The bed was horrible...too soft and my husband and I kept migrating to the middle. Not to mention there was a tear in my sheet. I don't know many people whom keep sheets on their bed with holes in them...but I don't expect holes in my sheets in a hotel like this. When I asked the front desk to speak to a manager, she refused and pointed at a group of people having a meeting in the lobby... this was the manager's meeting. I guess she wasn't allowed to interrupt it for a customer service issue. bottom line... this was a terrible hotel and I hope no one else experiences what I did.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree Suites by Hilton Omaha featuring all-suite rooms, with separate living and sleeping rooms, complimentary wireless internet and parking, a complimentary 5-mile radius shuttle, contemporary fitness center with indoor pool and whirlpool spa, and fantastic dining options at our Cedar Street Grille and Canterbury Pub. We are located just minutes from Downtown Omaha, right off I-80/I-680, with convenient access to all of Omaha's top destinations such as; Aksarben Village, Stinson Park, Ralston Arena, Fun Plex, Westroads Mall, Regency Court, One Pacific Place, Village Pointe, Boystown, Nebraska Furniture Mart, Omaha Community Playhouse, University of Nebraska Omaha, College of St. Mary's, Bellevue University, Creighton University, TD Ameritrade Park, CenturyLink Center, Omaha's Children's Museum, Holland Performing Arts Center, Joslyn Art Museum, Durham Western Heritage Museum,Lauritzen Botanical Gardens, the Henry Doorly Zoo, and Omaha's Old Market district. We are also minutes from the nearby medical district: University of Nebraska Medical Center, Alegent Creighton University Medical Center, Bergan Mercy Medical Center, Children's Hospital, Methodist Hospital, Immanuel Hospital and the Lied Transplant Center. We look forward to having you as our guest so stop on in and we will have a world famous warm DoubleTree Cookie waiting for you! ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Suites By Hilton Omaha Hotel Omaha
- Doubletree Hotel Omaha
- Doubletree Omaha