This is a nice property overall. The room decor is modern and comfortable, but there is room for improvement: the leather desk chair is nice, but lacks arm rests. The corner chair is apparently for decoration only (I kid you not when I say that there are metal bleachers at football stadiums that are more forgiving to your spine than this rock hard, 90 degree angle, upholstery-covered nightmare). The shampoo comes in the tiniest bottles imaginable--not terrible, but also not ideal when many chains have gone to the refillable soap, shampoo, and conditioner dispensers in the shower area. The walls are also paper thin--I could hear my next door neighbor's every sneeze, every footstep, every sigh of disgust as his football team fell further and further behind. Still, the room was clean and comfortable, and I would probably have left a 4 star review if not for the behavior of their front desk staff.
After a long, disappointing day of watching my Huskers lose, I returned from a nearby Smashburger and headed for the front entrance of the hotel--tired, sunburned, and preparing to drown my sorrows in double cheeseburgers. But as I was entering the building, the front rotating door started moving when I was only halfway through it with my bags. It was actually moving quickly enough that I had to practically leap into the rotunda to avoid being pinned between the door and the wall (picture Indiana Jones reaching back to snatch up his hat right before a stone slab drops on his hand--I was only slightly less heroic, lol).
Now, this is the kind of thing that I would have normally laughed off. But instead of the two women at the front desk showing even the slightest concern, they stared at me pointedly, whispered to each other, and then burst out laughing while still looking right at me. It is one thing to laugh at yourself, but it is quite another to have alleged professional staff members make light of your mishap right in front of you --I couldn't believe that two people working at the Sheraton could be so incredibly unprofessional and sophomoric (frankly, I hadn't seen the old "whisper and giggle" bit since about the 7th grade). I then explained that the door had been moving a little too quickly, and that I'd almost gotten crushed, and their response was to burst into the kind of contrived, gale of *uncontrollable* laughter that clearly was meant for my ears as I continued down the hallway.
I plan to contact Starwood customer service about the situation, but frankly, I'm very disappointed regardless of that outcome. This is the type of juvenile behavior you might expect from a 1 star Hotel's employees, certainly not the Sheraton.
- Official Description (provided by the hotel):
- Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more less
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- Also Known As:
- Crowne Plaza Omaha
- Omaha Crowne Plaza