Our son picked this hotel as we gathered in Omaha for his brother's wedding. It was central to the church and reception hall, but more than 6 miles from the Old Market area near my son's apartment and a must-visit in Omaha. Check-in went well and the room was satisfactory, save a carpet stain inside the door. The HVAC unit provided only sporadic heat on a cool day and would not work on the Auto setting. After we reported it, an engineer came up and checked it out. He told us the thermostat was bad and to leave it in the On position. This meant it ran all night and sporadically blew cold air. I spoke with the General Manager the next morning, and the thermostat was replaced by the time we returned. Comfort was fine after that. On our last night, we returned to find that the TV remote no longer worked.
A couple of caveats. First, Sheraton's vaunted "Shine Amenities" sound like they'd include the extras you'd expect in an upscale hotel, like shoe polishers. They are the usual little bottles of shampoo, etc. There is body wash, however, a welcome addition. The second thing is more serious. Like all chains these days, Sheraton has an opt-out on changes of linens and towels. But read the door hanger carefully. If you put it out, you are opting out of ALL housekeeping service. Period. No more little bottles, or coffee, or plastic glasses (plastic?!) or coffee cups. You have to ask each day. Sneaky, Sheraton--a bad way to cut costs. No vacuum or remade bed, either. Breakfast is not free, an unforgivable omission in a hotel in this price class. Finally, if you're going to be in the western and northern suburbs of Omaha, this is a good choice. If you're interests lie closer to the river, go downtown or over to Council Bluffs.