Had an unusual experience during my 3 day stay at older but recently decorated earlier style hotel taken over by Sheraton in which the rooms seem pleasant and well cared for by housekeeping staff. I reported a slow draining sink upon arrival and the next morning called again asking for repair. Upon lingering over a nice week-end buffet breakfast, I returned a couple of hours later and again,finding the sink slow to drain, I called a third time for repair before leaving for the day.
When arriving home for the evening, the sink had thoroughly stopped draining and I called for immediate relief, irritated and agitated at non repair all day. The chief engineer appeared explaining they had worked on it during the day, But it could not be repaired without gaining access to room next door, which was not done for some reason.Nor had anyone informed me.
The rooms manager, Tanner, next appeared with apologies and offer to change my room (at 9:30 pm) and we had a one sided exchange about ineffective and inefficient customer service. I had little alternative but to change rooms. I requested and received compensation for my trouble in spite of discount vendor booking, which is not readily(or easily) done by such chains.
Also , for some reason I never received a voice mail from Friday night until Saturday night in the new room, which no one seemed to be able to explain.
And the hallway carpeting was in urgent need of a thorough cleaning,which fortunately was not the condition of the room carpeting.
Certainly not my worst experience in a hotel, but the absence of guest consideration and communication with me necessitating my changing rooms at a late hour was unnecessary and inexcusable from my vantage point.
However, I would stay again because it is an essentailly quiet, comfortable,clean faclitiy and reasonably priced Sheraton, though NOT 'Adult Only" as promoted on their website. Who knows what that is about!!!
- Official Description (provided by the hotel):
- Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more less
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- Also Known As:
- Crowne Plaza Omaha
- Omaha Crowne Plaza