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“Great location, great service!” 4 of 5 stars
Review of Doubletree Hotel Omaha - Downtown

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Doubletree Hotel Omaha - Downtown
3.5 of 5 Hotel   |   1616 Dodge Street, Omaha, NE 68102   |  
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Ranked #29 of 76 Hotels in Omaha
Wichita, United States
1 review
“Great location, great service!”
4 of 5 stars Reviewed yesterday NEW

We stayed for 4 days to watch our home basketball team (WSU) play in NCAA tournament. The hotel was in a terrific location. Close to everything and within walking distance to shops and restaurants. I loved the shuttle service offered as well. The level of service and accommodations were very nice and the staff did a very god job of making everything work despite the very busy and packed hotel. My only complaint is that the rooms were very cold and the weird sewer/gas smell that permeated the entire 14th floor and existed for several hours one morning. We had to leave as it was almost unbearable. Not sure what it was but it was gone by nightfall.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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517 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • Portuguese first
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English first
Silver Spring, MD, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

We've stayed at the Omaha Double Tree many times because of its location. However, it has disappointed us so much on a consistent basis that we have given up and will stay elsewhere in the future. Biggest problems: No individual heat/AC thermostat controls in the rooms. Notice tells you that the thermostat doesn't work, and offers provide a spaceheater. Room was freezing! Tried calling, but not answer at either the desk, or the hotel's "Make It Right" number. Hotel is understaffed so that when you call the front desk they just let it ring until you give up. If you need anything, you have to personally walk down to the desk and stand in line waiting for someone to finally address your issue. Breakfast Buffett is ridiculously overpriced at $!7.00 plus 8% tax and tip. Food is terrible, and because of the lack of staffing the dishes constantly run out and remain empty. Rest of the menu is also ridiculously overprices: Oatmeal $7.50. Lunch buffett is a little more reasonably prices at $13.00, but food is even worse. My last meal there had fatty, overcooked and cold roast beef as the only meat option, and the rest of the dishes were cheap pasta. Salad bar was OK. I will say the staff they do have working are friendly and go above and beyond to provide good service. There just aren't enough of them because the hotel refuses to adequately staff the place. Shareholder return take precedent over customer service.

  • Stayed March 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert Lea, Minnesota
Top Contributor
83 reviews 83 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When in town, this is the only hotel I'll stay at. Great location, fantastic food, best breakfast buffet around. Best cookies in the Midwest. Friendly and helpful staff. Can't wait to come back again. Only one disappointment, 20oz pop and small bag of chips cost $8.50

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 nights to watch our Jayhawks in their first NCAA Tournament game. Upon arrival, we were greeted by the extremely friendly staff, who told us everything we needed to know and never let us down the entire trip. Our room was a little small, but it was very clean and had a great view of the downtown. The whole hotel was full, so we were pleasantly surprised when the kids got the whole pool to themselves. Our rate included the Breakfast Buffet, which had a decent selection. However, I wish that they would have been more consistent, instead of having one pastry this day and another one the next day. I had also been told that there would be cooked to order waffles at the buffet when I contacted them about a month before my stay. Instead, all they had was omelets. As for the hotel itself, it was very up to date and clean. The elevators were very fast and the location was perfect for pretty much anywhere in Downtown Omaha. We were actually going to stay a 4th night, but the front desk employee said they were full so we had to move out to the suburbs. To wrap things up, I enjoyed this hotel a lot and would definitely stay here if I came to Omaha again.

Stayed March 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omaha, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff were awesome. We were there for a convention and if we had any problems that arose it was fixed immediately. The location is nice since it is a 10 minute walk to the old market. We would stay there again.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, 5 days ago
Thank you so much for taking the time to review us on Trip Advisor! We love hearing from our guest. We loved having your group stay with us that weekend. We pride ourselves on our service and we look forward to seeing you next year! Thanks again!

Stacy
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San Diego, California
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Typical DoubleTree. Nice in every way. Great location. Within walking distance to old market. The hotel is good inside and out. Lobby is spacious. Breakfast has good options. Service is good. Shuttle service is available to and from airport, and to Downtown.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, 1 week ago
Thank you so much for taking the time to review us on Trip Advisor! We love hearing from our guest, so glad you enjoyed your stay with us. We love taking our guest to the Old Market area, and we do have the best shuttle drivers around. Thank you again for staying with us. We look forward to seeing you on your next trip.
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Fairview, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel, staff, meeting rooms, lounge, restaurant, were great. Even the bed was comfortable. However, the Heating/Cooling system leaves a lot to be desired. There is a sign above the thermostat which warns you that you will have a miserable nights rest. It basically states that the AC does not work in the winter, and the heat does not work in the summer and everything is regulated between certain temperatures. In my case, my room was on the 18th. floor and just outside the elevator area, and we all know that heat rises. You can't turn on the fan without it blowing heat out so I turned it off, forced open the "mail type slot" below the window which allowed for a slight breeze but only when the wind was blowing the right direction. I also had to put a towel at the bottom of the entry door to prevent the heat from coming in from the hallway. The coolest it got in my room was about 74 degrees and for an old fat guy that usually sleeps with the temp. around 62 - 65 degrees, let's just say I went 4 nights without or with very little sleep. Lesson learned, I won't be back and neither will most of the group of about 70 people I spoke to that was there for the same meetings I was. I honestly think I would have been better off sleeping in a dessert.

Room Tip: Always ask ahead of time of the temperature range of the HVAC prior to reserving a room.
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  • Stayed March 2015, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, 1 week ago
Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest, thank you for the kind words about our staff. I can't apologize enough for the warm temps you had during your stay and in your room. We have now turned on the air due to the warm change we have had over the last couple of months. We hope you will give us another try. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Omaha - Downtown

Address: 1616 Dodge Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown 3.5*
Number of rooms: 413
Official Description (provided by the hotel):
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 
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Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha

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