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“Pretty but cheap” 3 of 5 stars
Review of Doubletree Hotel Omaha - Downtown

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Doubletree Hotel Omaha - Downtown
3.5 of 5 Hotel   |   1616 Dodge Street, Omaha, NE 68102   |  
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Ranked #32 of 76 Hotels in Omaha
Omaha, United States
1 review
“Pretty but cheap”
3 of 5 stars Reviewed June 3, 2014

The accommodations were exceptional however the service was anything but. When we arrived, there weren't enough linens for what we booked the room for. Then when we asked for more, they told us it would be over an hour before we received any. We went to use the pool and saw that their weren't any towels, so we approached the front desk and asked for more towels in the pool room. They replied that someone would be delivering them in the next fifteen minutes. We hung out in the pool room swimming for an hour yet no towels had arrived. We left and went up to our room dripping wet. The staff was very nice and tried to be accommodating but failed on coming through. They obviously needed more people on staff to handle the work load that weekend. If it wasn't for a government rate, we would have complained. Paying $125 for a room that would have cost well over $200 helped us keep our mouth shut. The fresh warm cookies when we arrived were delectable however.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis K, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, June 11, 2014
Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to improve our guest’s experience with us. I do apologize for the issues you experienced while staying with us. Unfortunately, it sounds like we fell short of our own high standards in this case. To help avoid any recurrence, I have reviewed your comments as well as our expectations with our team.

I do hope you will afford us the opportunity in the future to earn your patronage by giving us another try when you travel to the area. Thank you again for your comments and please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 402-346-7600 or by email at tkuhlman@omahadoubletree.com.
Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
    205
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    94
    47
    30
See reviews for
120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Portuguese first
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English first
Iowa
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 2, 2014

We were in town for my daughter's basketball tournament. The hotel was full, but the staff was very helpful and gracious. The location was great and the shuttle staff were terrific about taking us where we needed to go. Our room price included breakfast, and the food was simple but good. This is not a luxurious hotel by any means, but I would stay again. Of course the free cookies were a hit as well!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis K, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, June 11, 2014
I wanted to thank you for taking the time to complete the DoubleTree Omaha Downtown TripAdvisor Review. We appreciate the wonderful scores you gave us in so many areas in virtually all departments of our hotel. I will be reviewing your survey with our departmental management to inform them of the quality experience you've reported! Our team members will be delighted to hear that they received near perfect scores from you, but it will also give us a chance to look at the opportunities that we still have. It is because of our valued guests like YOU that take the time to provide feedback for us to truly discover how well we meet expectations, and I can't thank you enough on behalf of our operation for sharing your experience with us.

We know that you have many options in the Omaha-metro area for accommodations and are delighted that you have chosen to stay with us - it is certainly my hope that we become your choice home away from home in town. Please don't forget us next time you plan to visit the community, and don’t hesitate to contact me if I can be of further service to you!
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San Jose
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed May 31, 2014 via mobile

No help available for unloading the luggage, even though the lobby was not very busy. Our first room was right beside the noisy elevator, and there were roaches in the second room. AC is weak and setting cannot be adjusted, just the fan. Furnishings are worn, mattress is very soft, pillows are pancakes. Bathroom is tiny, and hot water is very hard to adjust to a comfortable temperature. And they forgot our cookies. This is definitely not my typical Hilton experience.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis K, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, June 6, 2014
Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to improve our guest’s experience with us. I do apologize for the issues you experienced while staying with us. Unfortunately, it sounds like we fell short of our own high standards in this case. To help avoid any recurrence, I have reviewed your comments as well as our expectations with our team.

I do hope you will afford us the opportunity in the future to earn your patronage by giving us another try when you travel to the area. Thank you again for your comments and please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 402-346-7600 or by email at tkuhlman@omahadoubletree.com.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2014

Spent the night here because we wanted to be within walking distance of the Orpheum to see a show. Great, comfortable room. Nice staff. We needed a cot or roll away bed for a child and it was a BED. Great for her.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis K, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, June 11, 2014
Thank you so much for the kind words about the DoubleTree Omaha Downtown!!! We are always very excited to share a review like yours with our team to show what a difference we can make in a person's day! I also want to share that our world famous cookies are always a highlight and we invite you back to enjoy one any time.

Thanks again, and we hope to see you again very soon!

Regards,

Travis Kuhlman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

It's your typical mid-grade hotel. It's clean and updated. Although the bathroom is a little small. Ask for a city view room; it actually makes Omaha looks like a big city :) Breakfast is good. Luckily we were with a wedding party, so we got free breakfast, parking, and internet. Otherwise breakfast is $15pp and parking is $7/night. It's a nice location in the downtown area.

Room Tip: Get the city view room and king size bed
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis K, Manager at Doubletree Hotel Omaha - Downtown, responded to this review, June 11, 2014
Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team.

I do hope you will afford us the opportunity to host you again when you travel to the area. Thank you again for your comments and please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 402-346-7600 or by email at tkuhlman@omahadoubletree.com.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2014

We have stayed at this hotel many times since our daughter is attending Creighton University and we are never disappointed. The front desk staff is always very friendly and ready to help with whatever our needs might be. They know the area very well so they can always recommend a place close by, whether it be to eat, attend church, or just go out for a fun evening. The food is always good if you decide to eat there and the bar/lounge area is also a fun place to hang out.

Room Tip: We always ask for a room as high as we can get to really get a view of the city.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed May 28, 2014

I stay here twice a year for the past five years and never had a bad time! I will be back again for sure. The help is very courteous and the bar is open late. The restaurant buffets are very good also.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Omaha - Downtown

Address: 1616 Dodge Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown 3.5*
Number of rooms: 413
Official Description (provided by the hotel):
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 
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Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha

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