The accommodations were exceptional however the service was anything but. When we arrived, there weren't enough linens for what we booked the room for. Then when we asked for more, they told us it would be over an hour before we received any. We went to use the pool and saw that their weren't any towels, so we approached the front desk and asked for more towels in the pool room. They replied that someone would be delivering them in the next fifteen minutes. We hung out in the pool room swimming for an hour yet no towels had arrived. We left and went up to our room dripping wet. The staff was very nice and tried to be accommodating but failed on coming through. They obviously needed more people on staff to handle the work load that weekend. If it wasn't for a government rate, we would have complained. Paying $125 for a room that would have cost well over $200 helped us keep our mouth shut. The fresh warm cookies when we arrived were delectable however.
- Official Description (provided by the hotel):
- Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Hotel Omaha Downtown
- Omaha Doubletree
- Doubletree Omaha