Well...where to start?! I travel frequently on business and leisure. This particular trip was leisure. I met up with a friend and her family for the weekend. Now I completely understand that hotels can be busy at times and am very accomodating to this. However: Check in time is at 3. I arrived at 3:45 and they told me my room wasnt ready...and it would be ready in about 40 minutes. So...I put all my luggage and stuff into my friends parents room for a bit and visited with them. So an hour and a half rolls by and so I call the front desk because they havent called me yet. So...they said they hadnt gotten to my room yet. I waited another 30 minutes, then stopped down to the front desk and asked to speak to a manager. He told me it still wasnt ready...now going on 6:00. So...needless to say I was pretty upset...He told me that he would refund my hilton honors points for the room stay and never did. He came up with a lame excuse: "Oh we just had too many checkouts at the same time" I mean come on you ARE a HOTEL arent you?! I could plainly see that they were lacking maid staff. All he had to do was say that and let me know and I would have understood...but NOPE...he decided to try to pacify me with some lame excuse. Conversely...I guess the room was nice...great bed...but not for the hassle...I wont be returning to this hotel. I hope you wont either because you MAY never get your room.
- Official Description (provided by the hotel):
- Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Hotel Omaha Downtown
- Omaha Doubletree
- Doubletree Omaha