I could go on all day about how fabulous this hotel was. My husband and I took a random trip to Omaha for my 30th birthday. The staff suggested the best places to eat, the most fun things to do, and were very accommodating with anything we needed. We had an odd incident that occurred, but they were very wonderful, listened to our complaint and went above and beyond the call of duty. I was 100% completely satisfied. The shuttle to the downtown area was awesome, the drivers were super nice and very pleased to be picking us up. The pool/Jacuzzi was great, the rooms were clean, and updated. The bed was comfortable, I can go on and on. I want to give a shout out to Whitney and Matt for their amazing service they provided. They were (are) some of the best customer service reps that I have ever seen. I cannot image why anyone would go to any other hotel, especially if they were wanting to go do something downtown. They shuttle you within 3-4 miles of downtown (which is most of what I saw to do in Omaha), and that is not listed anywhere I have seen. Take advantage of it, and be sure to tip the guys...they deserve it.