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“If you don't want your bank account drained don't stay here” 2 of 5 stars
Review of Hotel Deco XV

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Hotel Deco XV
4.5 of 5 Hotel   |   1504 Harney Street, Omaha, NE 68102   |  
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Hotel website
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Hotel amenities
Special Price
15% off Standard Rate
Ranked #33 of 76 Hotels in Omaha
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“If you don't want your bank account drained don't stay here”
2 of 5 stars Reviewed August 6, 2012

My husband and I were celebrating our anniversary . We booked through Travelocity. Everything was fine until check out. They charged us an additional $177 so all in all we paid $400 for a one night stay. Tried to call a manager, he was out of town till Monday. He finally called Monday afternoon and told me he would call travlocity and get the one charge reversed. When asking him about the overdraft fee he said call your bank they should not charge you. Called the bank they said it should be the hotels responsibility. Waited all day to hear back from management finally called back myself to find out he left for the day. At this point even if he gives us our $177 back we will have $100 in bank fees. My anniversary weekend has turned in to a nightmare, after being on the phone 2 days trying to get this fixed. By the way asked for corporate or owners phone number and they will not give it me. Worst management ever

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ankeny, Iowa
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 29, 2012 via mobile

Took advantage of Groupon deal that included credit in lounge. Valet was super prompt, friendly & helpful at checkin and upon departure. Front desk staff also prompt and helpful during checkin & checkout. King room was large, modern, very clean. Bath was not large but quite functional and had a great shower. Lounge service was the only blemish. It took 4 attempts to produce an average martini. Lounge was understaffed. Only one (!) appetizer menu to share with everyone? After long wait for appetizers, no napkins...not even paper bar naps. I licked my fingers because the appetizers (that come from the Zin kitchen) were terrific. Cloth napkins finally appeared after another 10 minute wait. I will return again but hotel management must address a number of details in the lounge...that was all that kept me from providing an excellent rating.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 23, 2012

We had a really nice experience at Hotel Deco recently. We had a groupon for a King room with a $50 voucher for drinks & appetizers. The deal was a great one considering the actual cost of the room and although you never know hassles you're going to encounter with a Groupon, I can safely say this was awesome.

The hotel and the room itself was very clean and the staff was friendly. The lounge was unique and inviting. The hotel is close to the Old Market so it was within walking distance and we felt perfectly safe walking to and from. The shower was delightful. Although the valet is a nice service to have, the valets that were there during our visit seemed rather young. The front desk clerk said that the hotel preferred the valets to park vehicles as the space is tight and they were familiar with the garage. We chose not to valet our vehicle because tight spaces and young drivers don't always mix. :) I had heard wonderful reviews from friends about the food at the Zin Room but they all said the service was terrible so we elected to eat in the Old Market. I would concur about the food because our appetizer was delicious.

My only criticism would be the bartender who said, "bartenders can't be trusted because we're all thieves". That was definitely a 'I can't believe she just said that - didn't she just out herself as a thief' kind of moment. I was really rather embarrassed for her that she'd say something like that. I watched her closely after that and there was definitely a lack of cost control if you ask me.

Overall, we had a lovely experience and we enjoyed our stay. We would definitely go back again.

Room Tip: Our room was on the south side of the building. Perhaps a room on the west or north side might be a...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2012

I surprised my husband with a king suite 2 night stay-cation at Hotel Deco this Valentine's day. It was absolutely wonderful! The room was very modern, clean and contemporary. It was very spacious and the bed was very comfortable, just like home! The shower was PHENOMENAL! I can't wait for another excuse to stay at Hotel Deco again!

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emhrnbsn
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 16, 2012

We had a good experience at Hotel Deco. It was very clean and service was good. The rooms were very modern/IKEA'ish. A quarter of a mile from main old market area which was great! The complimentary valet was one of the reasons we chose to stay here- not having to worry about parking downtown at night is a perk!

A few areas of improvement: We did overhear a snide remark between staff which was not very professional ; the valet had some sketchy friends hanging out outside the door which was uncomfortable; we could hear ALOT of street noise from our 10th floor room making for not the best nights sleep.

Room Tip: An interior room may be quieter.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 9, 2012

This hotel should not be in business. We got confirmations for a room a few times prior to the stay for 2012 Olympic Trial Swim Meet. One hour before arrival we got a call from the hotel manager that there is no room available due to overbook. The hotel actually sent ALL reservations on 6/28/2012 out to somewhere else. We will not come close Omaha, NE in the future.

Room Tip: Do yourselves a favor to stay with a hotel chain that can keep track of the booking.
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 9, 2012

I stayed here for the Berkshire Hathaway Shareholders Meeting earlier this year. It seems that they kicked up prices for the meeting like everyone else, but not egregiously so.

The location of the hotel is excellent. Walking distance to the CenturyLink Center in the morning and to bars/restaurants in Omaha proper the evening. The hotel had a shuttle service that picked my group up from the airport and conference center quickly and conveniently. They also had a special breakfast for guests at 5am the morning of the meeting, which was certainly helpful.

The rooms were spacious and well-appointed (for Omaha), the staff largely friendly, and the entire place seemed well-kept. The showers are amazing, by far the highlight of the hotel visit.

Will visit again next year assuming The Magnolia again sells out early.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Deco XV

Address: 1504 Harney Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 76 Hotels in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Deco XV 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Hotel Deco XV is Omaha's only 4 Diamond Luxury Boutique Hotel in the greater metropolitan area. Designed to serve the most discriminating guests, the Hotel Deco XV provides elegant and exquisite accommodations and exceptional, personalized service. The Hotel has been completely renovated and furnished in a sleek, neoclassical style reminiscent of its art deco design. Rooms feature extraordinary furnishings, surface flooring, and amenities to ensure the highest standard of guest comfort and satisfaction. G Complimentary indoor valet parking is just part of the "Extraordinary" service. The expert Concierge staff will assist with dining reservations, travel, and provide tips on Omaha arts and entertainment offerings. The Hotel's Heritage Room Restaurant is Omaha's newest fine dining experience with an extensive wine list that offers many varieties and vintages by the glass. ... more   less 
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