My husband and I were celebrating our anniversary . We booked through Travelocity. Everything was fine until check out. They charged us an additional $177 so all in all we paid $400 for a one night stay. Tried to call a manager, he was out of town till Monday. He finally called Monday afternoon and told me he would call travlocity and get the one charge reversed. When asking him about the overdraft fee he said call your bank they should not charge you. Called the bank they said it should be the hotels responsibility. Waited all day to hear back from management finally called back myself to find out he left for the day. At this point even if he gives us our $177 back we will have $100 in bank fees. My anniversary weekend has turned in to a nightmare, after being on the phone 2 days trying to get this fixed. By the way asked for corporate or owners phone number and they will not give it me. Worst management ever
- Official Description (provided by the hotel):
- The Hotel Deco XV is Omaha's only 4 Diamond Luxury Boutique Hotel in the greater metropolitan area. Designed to serve the most discriminating guests, the Hotel Deco XV provides elegant and exquisite accommodations and exceptional, personalized service. The Hotel has been completely renovated and furnished in a sleek, neoclassical style reminiscent of its art deco design. Rooms feature extraordinary furnishings, surface flooring, and amenities to ensure the highest standard of guest comfort and satisfaction. G Complimentary indoor valet parking is just part of the "Extraordinary" service. The expert Concierge staff will assist with dining reservations, travel, and provide tips on Omaha arts and entertainment offerings. The Hotel's Heritage Room Restaurant is Omaha's newest fine dining experience with an extensive wine list that offers many varieties and vintages by the glass. ... more less
- Reservation Options:
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