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“Ok” 3 of 5 stars
Review of Hilton Garden Inn West Omaha

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Hilton Garden Inn West Omaha
3.0 of 5 Hotel   |   17879 Chicago St, Omaha, NE 68118   |  
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Ranked #15 of 76 Hotels in Omaha
Certificate of Excellence 2014
Winnipeg, Canada
Top Contributor
61 reviews 61 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
“Ok”
3 of 5 stars Reviewed June 19, 2013

On our last visit here in 2011 they were full and the 2 hosts did all they could to help us as hhonors members. So being in Omaha again we decided it worth it to drive clear across the city to go back to visit (night stay). We had a quite different reception, hard to describe but it seemed the luster is gone. A unique smell in some places, the air jets in the hot tub were not working and little things like that. Were asked for our vouchers for water bottles in the morning?? Never were given any the night before, she only asked if we wanted them now or in the morning and we said in the morning. So I would be curious if this property is not under the same management as it was 2+ years ago. For an average hotel - it would get a 8 or 9. But on the HGI scale, I would give it a 6 or 7. We likely won't be making the extra effort to go back there again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
    122
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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 16, 2013

Stayed here on a recent business trip. Very nice hotel. Restaurant and bar on premise is a plus. Lobby was a welcoming environment. Helpful & friendly staff. Room was great, quiet. Free internet a plus. Overall a great stay.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbine, iowa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2013

This is a very clean and quiet hotel. Good location and the staff was friendly. Close to restaurants, movie theatre and not much traffic. I would stay at this hotel again and would recommend it to family and friends.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, United States
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 21, 2013

Just ok, not worth the money in my thinking compared to other Hilton properties I have stayed at............. Noisy!!!!!!! kids/somebody running in halls on floor above at night....... It was not the easiest place to find/get into if not knowing that end of Omaha. I was disapointed in my stay for the money I sent on a suite.

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 21, 2013

Hotel is very nice and I would recommend it to many, but our experience was not what I expected. Checked in for a two night stay and went out and spend the night with friends. Came back to hotel the next morning to find our room was cleared and given to another traveler. No call or e-mail was placed to us to see if we had checked out. I found this out when we saw someone else enter our room. Also, we had to "ask" for another room and then received nothing more than another room for the second night. I thought that there would be an apology not just an explanation of hotel procedures. No discount on second night as well. In my opinion, not handled in a professional manner at all.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menomonee Falls, WI, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 18, 2013

I was in Omaha to visit relatives and to have a brief vacation. This hotel was so nice, quiet and relaxing that I extended my stay another day. It is a great location and the staff are wonderful. When my King bed single room was unavailable for the extended night, they upgraded me to a Jr Suite at no additional charge! Their guarantee of satisfaction is evident in all the little (and big) details.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn West Omaha, responded to this review, May 21, 2013
Dear Martha E,

Greetings from Omaha! How great to hear of your experience at our hotel! I'm glad to hear that your stay was very relaxing. Slhould your travels ever bring you to Omaha again, we would love to welcome you back. Thank you so much for posting your comments on TripAdvisor, where everyone can read of your satisfaction! Thanks again, and come back soon.

Sincerely,
Lisa Westra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midwest
Top Contributor
106 reviews 106 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 6, 2013

This hotel is really great - convenient location close to restaurants, shopping, and freeways; wonderful breakfast buffet; large, clean, and quiet room; exceptionally friendly and helpful front desk personnel and bartender. The only complaint I have is that there was practically no water pressure in the shower, at least in our room. It was nearly impossible to wash my hair. Otherwise, I recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Omaha

Address: 17879 Chicago St, Omaha, NE 68118
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Free Parking Room Service Wheelchair access
Hotel Style:
#5 Family Hotel in Omaha
#10 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Omaha 3*
Number of rooms: 118
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton

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