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“Great Stay!” 5 of 5 stars
Review of Country Inn & Suites Omaha Airport

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Country Inn & Suites Omaha Airport
2.5 of 5 Hotel   |   2210 Abbott Drive, Omaha, NE 51510   |  
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Ranked #26 of 76 Hotels in Omaha
Certificate of Excellence 2014
GreenLeadersBronze level
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Stay!”
5 of 5 stars Reviewed August 4, 2012

I've never left a review before but we were all so impressed with this hotel and the City of Omaha that I felt a great review was earned by all. We went to Omaha for the Olympic Swim Trials this past June and had a super time. The city is full of friendly,helpful people.This hotel was so convenient to the venue and the airport and was very clean and comfortable. The best thing about the hotel was the van driver, Jerry!! He was so pleasant and a joy to see every day. I highly recommend a visit to Omaha and a stay at the Country Inn and Suites. Can't wait until 2016 for the next trials.

Carol

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, August 6, 2012
We are excited that you were so impressed to leave your first review! Thank you! Omaha is a charming city, always welcoming, and inviting! I have learned this, as I just moved here myself. It was truly a neat experience to host the swim trials here in Omaha for the second time! We find that we provide a convenient location from CenturyLink center, with free parking and complimentary shuttle service! We hope to see you back in the Omaha area again soon!
Have a wonderful day!
Sincerely,
Chelsie Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
chicago
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 16, 2012

I am a pilot and live in hotels. I am paticulary impressed how perfectly clean my room was with many personal touches. Thank you Angeles for the prettiest room I have stayed in all year! Staff is sincerely friendly and the cookies were great. A running path in front of hotel was a nice break from the treadmill. Very nice stay.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, August 6, 2012
Thank you for your review of our hotel! We are excited to hear that we are adding those "personal touches." Our housekeeping staff does an excellent job from cleanliness to the unique way they fold our towels. We are proud to be one of your many homes away from home! I hope you are able to take advantage of our guest reception on Tues, Wed, and Thurs. from 5-7pm. Complimentary appetizers and soda. Thanks again!
See you soon!

Sincerely,
Chelsie Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 15, 2012

We stayed here one night and were very dissapointed in the room and hotel in general. When we checked in, the desk clerk asked for our credit card which we gave. I found out later that he charged another card I had used to reserve the room. So perhaps this was my fault for not being clear with him. Our room was clean and spacious but had peeling wallpaper in the shower as well as a very slow drain. Second hand smoke smell was coming into our room through the bathroom vent and somewhere else in the room. I told the front desk hoping for a solution but the lady at the desk simply apologized. I am very sensitive to cigarette smoke. We sat out on the patio area but had to move when the airconditioner made a shrill noise every 30 seconds. The free breakfast was one of the worst I have seen. Round pattys of eggs, frozen fruit as in other reviews, little cubes of ham. Very small breakfast room.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, August 6, 2012
My apologies that your stay did not exceed or even meet your expectations. We are continuing renovations and truly hope to have these complete in the near future. As we upgrade to a newer, fresher look, we still aim to offer an added touch of home to all of our guests. This is a continuous process. I would like to invite you back to allow us to set the bar in the appropriate place.
Your comments help us improve. Again, my apologies that your stay with us left you disappointed. We can only learn from our feedback to improve our shortcomings and sustain our strengths.

Thank you again!
Respectfully,

Chelsie Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 10, 2012

I can not say enough good things about this hotel! Denise at the front desk was SO friendly and helpful and Jerry, the shuttle driver, was incredibly helpful and cheery as well! We were staying here the day before out EARLY morning flight, so we also used it as a chance to see family from who came in from Kansas. The front desk and cleaning staff made it possible for us to check-in at NOON and have side by side rooms!! Additional to the continental breakfast, we were able to enjoy a FREE and delicious happy hour dinner, (pulled pork sandwiches, salads, party mix, and drinks!) and then relax the rest of the evening by the pool and rocking chairs out front. When my little boy bumped his head, Denise came running outside with a goodie bag to make him feel better...so sweet, right?!? Above and beyond all that, everything was very clean- EVEN THE POOL!- and newly updated! I HIGHLY suggest you chose COUNTRY INN & SUITES- OMAHA AIRPORT for your stay! You won't be disappointed!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, August 6, 2012
We are particularly excited to hear about your recent stay with us! We especially love hearing that our staff helped make your stay exceptional. Our happy hour is a new amenity that we offer our guests. We hope you will join us again for another round. Wednesday night is Taco night, and Thursday is appetizer night!

Again, thank you so much for your comments regarding your stay with us! We welcome you back and hope that where ever your travels may take you, Country Inn and Suites be your brand of choice! It is our philosophy to deliver a level of care that is both comfortable and consistent. It is great to hear when we pass those marks!

Have a great day!

Sincerely,

Chelsie Kennedy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 28, 2012

Bathroom needed updating...cracking sink ...difficult regulating a/c at night...hot tub chemicals were overpowering the pool area...average breakfast but well kept...great diner next door

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, August 6, 2012
Thank you for your review of our property during your stay. We appreciate the feedback and apologize that the accommodations did not exceed your expectations. We are working on finishing up renovations to our guest rooms, as well as the common areas. While we have come a long way, we know there are still improvements to make.
Again thank you for your feedback. I know that first impressions are always difficult to change. However; we hope the next time you are in the area, that you give us another chance to change your impression.
Respectfully,

Chelsie Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 31, 2012

I arrived at 5pm, tired and hungry. To my surprise, they had a 2-hour manager's reception (happy hour) with free beer and wine, tacos and other finger food. It was all very good and I had no need to go find dinner. The staff was extremely friendly from the front desk to the happy hour attendant. They even had chocolate cookies at the front desk- very good.
The room was clean, spacious, the bed comfortable and the bathroom was also in great condition. My TV had a problem with the size of the image displayed and the remote wouldn't turn it on or off, but no biggie.
They had a nice pool and hot tub, which I didn't use, but they looked clean and usable.
Overall- I was very impressed. I was expecting a cheap, average airport hotel, but was pleasantly surprised with a free happy hour, good food and professional staff. I'd definitely stay here again.

Room Tip: Get a room facing the back of the hotel. It's likely more quiet and there is nothing but a big g...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, June 4, 2012
Thank you for your kind words! We are glad you enjoyed your stay. We are very excited about the manager's reception. It is offered Tuesday, Wednesday, and Thursday (5-7pm). Each day has a different appetizer selection. Though we do not offer it during June, we are excited to bring it back again in July.
Working here is difficult with those cookies always tempting us. Baked fresh daily, it is hard to say no.
We invite you back to stay with us on your next trip to the Omaha Metro. We are just finishing up the exterior siding and lobby floor.

Thank you again for your review! It is always pleasant to hear that we "surprise" our guests with more than they expect!
Have a wonderful day!

Sincerely,
Chelsie Kennedy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 30, 2012

Easy to find on new route to the airport from Omaha. Situated next to a Classic Diner on a service road, so easy to drive past as access is 300 yards before Hotel. Big rooms with baths but noisy a/c units on windows. Nice indoor pool area and lobby. Breakfast Room was spotless and welcoming thanks to Juanita who looked after the room. Good choice of food and beverages. Had an incident with the iron and the electrical supply, but management were sympathetic to my shocking experience.

Room Tip: Rooms at back quieter.
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXCART, Director of Sales at Country Inn & Suites Omaha Airport, responded to this review, June 4, 2012
Thank you for choosing our Country Inn location! We are happy to have you as our guest! If you liked the neat themed diner next door, next time, try our 50s Theme Suite! Spacious sweet with some added character. I must agree, that the trees do keep our Country Inn a little hidden, making it easy to drive by. We are currently working with the municipalities inquiring about additional signage. Juanita really does take pride in her breakfast room and always does a terrific job of keeping it orderly and well stocked.

Thanks again!
Hope to see you soon, next time without the "shocking experience" ;)

Sincerely,
Chelsie Kennedy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Omaha Airport

Address: 2210 Abbott Drive, Omaha, NE 51510
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Omaha
#10 Romantic Hotel in Omaha
#17 Business Hotel in Omaha
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Omaha Airport 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Stay at our Hotel near Eppley Airfield (OMA)With its charming decor and comfortable amenities, the Country Inn & Suites Omaha Airport Hotel in Carter Lake, IA features an impressive selection of newly renovated rooms and suites that are sure to please travelers of all types. Located just two miles from downtown and Omaha's Eppley Airfield (OMA), the Century Link Center and the TD Ameritrade Stadium, this Omaha, NE hotel in Carter Lake is a choice location for exploring local attractions like the Omaha Children's Museum, Henry Doorly Zoo, Gerald R. Ford Birthsite and Gardens and Omaha Old Market. We offer complimentary shuttle service to not only the airport, but also downtown/Old Market, CenturyLink Center, TD Ameritrade Stadium, and local businesses. Earn Free rewards through Club Carlson when staying with us! ... more   less 
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Also Known As:
Country Inn And Suites Omaha Airport
Country Inn & Suites Omaha Airport Hotel Omaha
Country Inn Carter Lake
Carter Lake Country Inn

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