OK Food, Painfully slow service, Poor customer service, over priced!
So went there for dinner. About 20 minutes after being seated someone showed up with menu cards. No paapadam.., no water.
We asked for water and it took another 20 mins to arrive. This time we did not want to let them go, so we ordered.
What seemed striking was, the waitress was more interested in cleaning the empty tables, than taking orders from customers that are already seated and patiently waiting.
The appetizer came about 40 minutes later and the wrong dish came out. We had to convince the server for 10 minutes to atleast check with the chef that she got the wrong dish out. Finally she agreed, she came back and said, she got the wrong dish, but she knew it anway!! Then why did she bring it out in the first place? And why did she insist she got the right dish? AND NO, She did not offer to replace it.
Since we were there for almost over an hour, we decided to eat it anyway!! (Read, we were starving by then!!)
Now its time for the entrees. The bread we ordered had a different description on the menu card; it looked and tasted different in the plate. So here we go again, this time, the owner came and said, we got the right bread, the menu is wrong!! Really!!!!!!!!!!!
When we asked about the appetizer, she said, she was pretty sure the chefs made the right dish, but may be the waitress took the order wrong?? Well, the point is, we don't care who made the mistake, the waitress or the chef, bottomline is wrong dish at the table!!! And NO, she did not offer to replace/re-make or anything either...
All in all it was a bad dining experience. We are not planning to go there anymore. The food is over priced; there are comparable Indian restuarents in the area with similar food selection, priced way much lesser than Paradise. And yes, any place wiil have a better customer serice than this place...
I say thank you but no thank you!!
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