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“Location Location Location” 5 of 5 stars
Review of Hilton Omaha

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Hilton Omaha
4.0 of 5 Hotel   |   1001 Cass Street, Omaha, NE 68102   |  
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Ranked #16 of 74 Hotels in Omaha
lake saint louis, United States
1 review
“Location Location Location”
5 of 5 stars Reviewed March 24, 2014

Easy access to Old Market, the Air Field :) , and to just about anywhere you want to go in and around Omaha. The facilities were first rate. Avoid the charcuterie - not sure even they know what that is.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this review, April 14, 2014
Thank you for your review, we are very happy that our location suited all of your travel needs and that you enjoyed our property!

We look forward to being of service to you again in the future.
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681 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Omaha, United States
1 review
5 of 5 stars Reviewed March 23, 2014

Awesome room, way better than I expected. Room was very luxurious, better than Hilton Garden Inn and less expensive. Pleasantly surprised. Bed was awesome, furniture was awesome, bathroom was very well apppointed

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this review, April 16, 2014
Thank you for your very nice review, we are delighted that our service, hospitality and accommodations exceeded your expectations!

We hope you will make Hilton Omaha your destination of choice for future visits to Omaha!
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Naperville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed March 22, 2014

Upon check-in I was informed that as a Diamond member I was not going to get a room on the HHonors floor. I have first hand knowledge that other non Diamond members were provided rooms on that floor. For some reason this hotel decided to not hold a room for me (12am checkin) and just handed out rooms as folks arrived instead of taking the time to assign rooms earlier in the day. HHonors amenities were not provided even after asking etc... My profile is High Floor and close to the elevator. My room was at the very end of the hall. Diamond members watch out, they don't care about your membership here.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2014

this is very good hotel, i enjoyed my stay in this hotel, good service. I recommend people to stay in this hotel. enjoyed lot with friends. i would like to visit once again and also recommend others.
very nice

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HiltonOmaha, Manager at Hilton Omaha, responded to this review, April 4, 2014
Thank you for your very nice comments, we hope to see you and your friends back again soon!
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Omaha
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 19, 2014

I don't know how this hotel has 4-stars, let alone 4-diamonds from AAA. It is a sold 3, maybe 3+, but not 4. There was a tear in the sheets (photo), nicks on the furniture (photo) and a small refrigerator on the floor in the corner -- not even on a table -- sitting between the dresser and chair in a way that made it almost impossible to open. Anyway, you had to practically lay on the floor to see inside it. The pool is only accessible through the lobby, so you need to use a locker (there was no one at the desk so I never got a lock). The locker room has no water cooler/cups, the battery was dead in the scale and the seat in the women's sauna is splintered. And, no, I didn't tell the manager because I was there to relax, not to fix his/her hotel. The lobby is nice and the pool was very clean.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noallster, Manager at Hilton Omaha, responded to this review, March 25, 2014
Susan T,

Thank you for taking some time to post feedback regarding your stay with us last month. I understand that we did not meet your expectations in regards to some of the experiences that you had. I do want to offer a few comments on your feedback:

-We do our best to ensure that we are offering a polished service experience in all areas of the hotel, but sometimes we do fall short. I have taken note of your feedback in regards to the small hole in your bed linen, the cabinet scuffs, and the sauna splinters. I apologize that we missed these details.

-There actually is a built-in refrigerator cabinet in each guest room, but we are currently completing a refinishing project, during which we temporarily placed the refrigerators on the floor. We anticipate that project to be completed within the next 2 weeks, at which time all refrigerators will be returned to the cabinets.

-Our locker rooms do not have a water cooler; however, there is a water cooler just outside of the locker rooms for use by hotel patrons and fitness center guests.

Although we did not get this feedback while you were staying, we appreciate you sharing it with us now so that we can improve our hotel. We hope to welcome you back at a future date and trust that you will have a more enjoyable experience.

Best regards,

Noall Silvester
Director of Rooms and Guest Services
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omaha, United States
1 review
3 of 5 stars Reviewed March 19, 2014

MY experience checking in was not pleasurable, she did not listen to my arrangements of arrival requests, Guest Service was out standing!! MS ?? was as accommodating, polite, and kind as anyone can be. Thank you for making my stay worth it. !!

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this review, April 14, 2014
Our sincere apologies that your check in process was not effecient. If you would like to elaborate, please feel free to send an email to our Front Office Manager at heather.cowell@hilton.com so that we can better understand and make any changes.

We are happy that Guest Services regained your confidence in our service and that you enjoyed the remainder of your stay.

We do hope you will visit us again soon!
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Hampton, Iowa
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 13, 2014

My daughters (ages 13 & 16) and I stayed in this hotel over the weekend. The positives include:
• Very comfortable bed
• Fitness center/pool/hot tub very nice...I especially appreciated the thick, full-size towels at the pool.
• Location is great. Only a few blocks from Old Market area. Beside CentuLink Center and Ameritrade ball park. Easy driving distance to other attractions such as the zoo.
• Hiltons Honors lounge large and inviting with lots of windows overlooking ball park area
• Staff was very courteous. I could not get into my room, and one of the housekeeping staff let me in (after calling down to verify it was my room). She then sent someone up with new keys for me so I did not have to go back to the lobby.
The drawback of this hotel is that there is not free parking. It is $12 per night. Additionally, access to the fitness center/pool requires you to walk directly through the lobby and hotel entrance. There was a Creighton tailgate party being held here when we stayed, and it was embarrassing walking through in our swim attire. I also thought hallway noise could be rather loud.

Overall, however, the hotel was comfortable enough, and we enjoyed our stay enough that we would stay here again on a return trip.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this review, April 14, 2014
Thank you for taking the time to write a review!

We are pleased the overall, you enjoyed your stay. We do aplogize for any noise disruption you encountered; we do have a Quiet Enjoyment policy and will immediately address any situations once we are notified.

As it regards the pool, we do have men's and ladies locker rooms in the fitness center that can be used for changing into swim attire. The fitness center staff can provide you with a key to use a locker to hold personal belongings.

We are happy that Hilton Omaha will be your destination of choice on future visits and we look forward to seeing you and your family back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Omaha

Address: 1001 Cass Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Omaha
#5 Best Value Hotel in Omaha
#7 Business Hotel in Omaha
#9 Romantic Hotel in Omaha
#12 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Omaha 4*
Number of rooms: 600
Official Description (provided by the hotel):
Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more   less 
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Also Known As:
Hilton Omaha Hotel Omaha
Hilton Hotel Omaha
Omaha Hilton Hotel

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