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“Just Ok” 3 of 5 stars
Review of Hilton Omaha

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Hilton Omaha
4.0 of 5 Hotel   |   1001 Cass Street, Omaha, NE 68102   |  
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Ranked #16 of 74 Hotels in Omaha
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Just Ok”
3 of 5 stars Reviewed May 10, 2013

The room was ok. Little stuffy, but clean and well furnished. Hot water was an issue a couple of mornings. Walls and doors are really thin, so the hallways etc. can be a bit noisy. Overall service was ok. Front desk staff that checked me in was great. Bell service was a bit frustrating as I tried to take a cab to a particular resturant that I had researched. Bell staff called the cab, but then neglected to make sure the cab driver knew the place we were going. Long story short there are two places with the same name in town and he started taking us to the wrong one. Ended up costing me an extra $50 bucks. Absolutely partly my fault, but annoying none the less.

Didn't try much food, bar area is nice and bartenders are friendly etc.

One last comment- I HATE places that charge for internet. Very frustrating that in this day and age I get dinged for it. On top of that, Hilton Omaha charges per device- EXTREMELY frustrating with that policy. Makes ZERO sense

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, May 15, 2013
Thank you for reviewing your recent stay with us; we are sincerely sorry for the problem you encountered with water temperature and the taxi service. Your comments will be addressed with our Engineering and Guest Services teams.

As it regards wireless fees, we charge per device to ensure each device receives the maximum bandwidth available. We do understand your frustration and are currently looking into alternatives.

Thank you again for your review, we hope on future visits to Omaha you will give us another opportuntity to earn your trust in our services and hospitaltiy.
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
New York City, New York
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 9, 2013

Check-in was prompt. Every time we got the car from the valet it was prompt too. Shuttle service to areas downtown (they will take you & pick you up) was also prompt and friendly. Room was large enough, desk was comfortable enough, bathroom was clean enough. I was impressed with how quickly someone got to the room when I called to ask for more hangers and a bathrobe (2 separate occasions). I stayed on the executive floor and they have a good lounge with amenities including food and drink that was well attended. The only place I found the service particularly lacking was in the bar, although it was crowded and one day I had the do not disturb sign up which I took off at 2PM and housekeeping did not come to clean my room--however when I called to inquire about it around 6:30 PM they sent someone right up to at least make the bed and change the towels. If you're staying for any event downtown, I'd recommend the hotel and would stay there again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, May 15, 2013
Thank you for taking the time to review your recent stay at the Hilton Omaha.

We are happy that the majority your experiences were postive and you enjoyed your stay. We hope that you have the opportuntiy to return again soon.
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Lincoln, United States
1 review
5 of 5 stars Reviewed May 7, 2013

We have stayed many times at this hotel and they are excellent! The staff is great and we love their location. The rooms and clean and updated, the restaurant is very nice and you are treated very courteously by everyone. It is our "go to" hotel when we enjoy a quick weekend away or when attending various events at the various venues within walking distance.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, May 15, 2013
Thank you for making the Hilton Omaha your destination of choice! We strive to provide the best service and hospitaltiy in Omaha and we are delighted when our efforts are recognized.

Thank you again for your very kind comments and look forward to seeing you back soon!
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Jersey City, New Jersey
Top Contributor
98 reviews 98 reviews
73 hotel reviews
Reviews in 37 cities Reviews in 37 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed May 5, 2013

This was a quick stay but it included everything I needed thanks largely to my Gold status:
- Executive floor upgrade
- Breakfast in the executive lounge
- Free wifi
- 2 bottles of water

The only two things that missed were:
- No mouthwash
- Bath products were placed next to the sink rather than in the shower

I hadn't been to this property in a while and find the facilities to be first-class thanks to the upgrades and expansion. Onsite parking in very reasonably priced, as well. I did not have an opportunity to explore the fitness center or standard F&B offerings.

Room Tip: 8th floor includes executive lounge access
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, May 15, 2013
Thank you for your very nice comments about our services and amenities, particularly the benefits provided through Hilton Honors membership, we appreciate your loyalty!

Your comment about bathroom amenity placement will be looked into, thank you for letting us know.

We look forward to seeing you back in Omaha again soon!
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Omaha, United States
1 review
3 of 5 stars Reviewed April 19, 2013

No free wi-fi, had to pay extra for parking, no complementary breakfast. Felt that the price was pretty high for a place to sleep and nothing else. I was under the impression that a more luxurious hotel with a highly recognizable brand name would include more ammenities for the price that we paid.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
We are sorry that you have a negative opnion of our property. While we do not know the nature or date of your stay, I would like to provide some input on your comments.

>We do have rate packages that include internet, parking and/or breakfast if these are items that are of particular importance for those that are not frequent travelers or members of Hilton Honors.

>We do offer complimentary internet on the entire first floor, as well as a complimentary connectivity station with 2 PC's, 2 Mac's and printer for any guest.

>Our parking fee is $12 for self or $20 for valet, which is significantly less than many hotels of comparible size in other cities or comparable to the other Omaha hotels that offer covered garage partking.

>Complimentary shuttle service to/from the airport and within a 3-mile radius of the hotel.

>Compliemtary indoor pool and whirlpool, offering the only salt-water based system in Omaha.

>We are AAA Four Diamond recipients for 9 consecueive years, and this recognition is not given to hotels who do not provide the levels of service and amentiies expected.

We do hope you will give us another opportuntiy to see what we do have to offer and that you have the chance to experience our high leve of service and hospitaliy that we are strive to achieve.

Thank you for taking the time too submit a review.
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Jenison, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2013

Valet was waiting at midnight to park my car. Check in was a breeze. I did not go to the bar but it looked great and had a lot of people in it. Room was very nice clean and quiet. Morning was as smooth as the check in. Valet was prompt with the car. Overall a very good stay.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for your very nice comments!

We look forward to being of servie to you again soon when you can stay longer and enjoy all that our hotel and Omaha has ot offer!
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Kearney, Nebraska
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2013

We ended up staying here last minute when our flight to Denver was cancelled. There was a hotel shuttle that came to pick us up at the airport and take us to the hotel. The driver was very professional and friendly. That was the case with the rest of the employees we interacted with that night as well. The room was very modern and fresh. Even though there was plenty of foot traffic in the hallway that night due to some event, the room remained devoid of any loud noise. The beds were very comfortable and the bathroom was a joy with great amenities and perfect water pressure in the shower. The only problem I had was with the room service we ordered that evening. When it finally arrived after a long wait the food was luke warm and my "well-done" hamburger was still red in the middle. There was plenty of apologizing and the second burger that arrived was done much better but it did tarnish the experience a little with the long wait for the requested food. I don't stay at Hiltons for the most part but did enjoy the stay here and would certainly recommend this hotel to other people. The nice thing about the location is that it is across the street from the Century Link arena and convention center, close to most downtown attractions and is about 10 minutes or less away drive to and from the airport. Finally, the shuttle to and from the airport seemed to run and pretty convenient intervals making it easy to catch your flight from Epply

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for taking the time to review your recent stay with us!

Our sincere apologies that the room service delay and incorrect preparation shed a negative light when your overall stay was very good. Your comments have been addressed with our culinary team and be assured we regret this experience happened to you.

We do appreciate that your very nice comments and that your overall stay was positive, and we do hope you will give us another opportuntiy on future visits to Omaha.

Thank you again for your review, we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Omaha

Address: 1001 Cass Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Omaha
#5 Best Value Hotel in Omaha
#7 Business Hotel in Omaha
#9 Romantic Hotel in Omaha
#12 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Omaha 4*
Number of rooms: 600
Official Description (provided by the hotel):
Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more   less 
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Also Known As:
Hilton Omaha Hotel Omaha
Hilton Hotel Omaha
Omaha Hilton Hotel

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