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“Very comfortable rooms...room service lacked” 4 of 5 stars
Review of Hilton Omaha

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Hilton Omaha
4.0 of 5 Hotel   |   1001 Cass Street, Omaha, NE 68102   |  
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Ranked #16 of 74 Hotels in Omaha
Kearney, Nebraska
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Very comfortable rooms...room service lacked”
4 of 5 stars Reviewed April 18, 2013

We ended up staying here last minute when our flight to Denver was cancelled. There was a hotel shuttle that came to pick us up at the airport and take us to the hotel. The driver was very professional and friendly. That was the case with the rest of the employees we interacted with that night as well. The room was very modern and fresh. Even though there was plenty of foot traffic in the hallway that night due to some event, the room remained devoid of any loud noise. The beds were very comfortable and the bathroom was a joy with great amenities and perfect water pressure in the shower. The only problem I had was with the room service we ordered that evening. When it finally arrived after a long wait the food was luke warm and my "well-done" hamburger was still red in the middle. There was plenty of apologizing and the second burger that arrived was done much better but it did tarnish the experience a little with the long wait for the requested food. I don't stay at Hiltons for the most part but did enjoy the stay here and would certainly recommend this hotel to other people. The nice thing about the location is that it is across the street from the Century Link arena and convention center, close to most downtown attractions and is about 10 minutes or less away drive to and from the airport. Finally, the shuttle to and from the airport seemed to run and pretty convenient intervals making it easy to catch your flight from Epply

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for taking the time to review your recent stay with us!

Our sincere apologies that the room service delay and incorrect preparation shed a negative light when your overall stay was very good. Your comments have been addressed with our culinary team and be assured we regret this experience happened to you.

We do appreciate that your very nice comments and that your overall stay was positive, and we do hope you will give us another opportuntiy on future visits to Omaha.

Thank you again for your review, we hope to see you again soon!
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Fort Worth
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 17, 2013

My wife and I stayed in this hotel over the Easter weekend. It happened to also be my wife's birthday weekend. We went into the hotel restaurant late on Saturday night and were almost the only guests there. Waitress Melissa was very friendly and prepared to help us even though it was late and she was probably looking forward to the end of her shift. When we mentioned it was my wife's birthday Melissa told Chef Kimbler. Kimbler came to our table and talked to my wife about her dinner and then offered to prepare her a birthday desert. A short time later Melissa and Kimbler came to our table with a great desert and happy birthday message. They were great!

Manager Lucas knew we were there for my wife's birthday as well. He provided us with an upgraded room to help us celebrate.

All of the employees we were in contact with at this Hilton were wonderful. We are Diamond Level Hilton Honors members and stay in many Hilton properties. This is one stay with Hilton that we will never forget. We are pleased to recommend this hotel to others.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for your wonderful review of your stay and for the personal recognition of our team who made your stay special!

We genuinely care about our guests and your experience symbolizes our commitment to being the best in Omaha. Recognizing special occasions is an opportuntiy for our team to go the extra mile whenever possible.

Thank you again for your kind review, we look forward to seeing you back soon!
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San Francisco CA
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 15, 2013

My room was a very long walk from the elevator, but was well-appointed and comfortable. No complaints about service or amenities. I did think the room service "continental breakfast" fell short: two cold croisssants that looked like they came from Costco and a weird choice of jelly (apple cinnamon) to top them. Wouldn't order that again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for your kind notes about our service and ameniteis, we are pleased that you enjoyed your stay.

Your comment regarding the continental breakfast does concerm me, and I would like more information to make this right with you. We certainly do not want to make the same mistake if there are improvements to be made.

I will send you a private message to contact me personally.

Thank you again for your review, we look forward to being of service to you again!
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South Dakota
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 9, 2013

I stay at Hilton properties all the time and this experience was not what the standards usually are. I had reserved a queen executive suite, checked in at 3:30 pm and by that time they had allocated all the rooms and they had to change me to a king accessible room. That didn't work out so well as we had three adult girls sharing the room. The did not offer a roll away due to it being a fire hazard, but did offer an extra blanket. Were we to choose someone to sleep on the floor? Hmmm They forgot to charge us for parking in their ramp so we were locked in with the gate and had to walk back to the front desk to activate ours key. We blocked traffic for a while, embarrassing. With all of our issues, they didn't offer points, a drink, an apology, nothing. And when asked for a managers name or card, simply couldn't come up with one. Not impressed.

Room Tip: Don't expect to get what you reserve. Btw, I am a diamond member, so I stay at Hilton a lot!
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noallster, Manager at Hilton Omaha, responded to this review, April 15, 2013
1bizMomSD:

Thank you for taking a few minutes to provide us with some feedback regarding your recent stay at our hotel.

I invite you to contact me directly at the e-mail address or phone number below, as I would love to have some more specific details regarding your stay. It is difficult for me to respond directly to the issues that you brought up without knowing the details of your reservation.

Be that as it may, I do apologize that there was a misunderstanding regarding your room type. Whenever we have a room type request we do our best to accommodate this. In some cases the requests are guaranteed. I am sorry that we were unable to meet your request.

I also apologize that our parking procedure was not explained fully when you checked in, causing an issue when you left the hotel.

Once again, I invite you to please contact me directly, and thank you for providing us with this feedback.

Noall Silvester
Director of Rooms and Guest Services
Noall.Silvester@hilton.com
402-998-4203
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed April 9, 2013

Stayed two nights on a business trip in April. I have been here before and last time the rooms were going some renovation. What a difference!!! The rooms are modern, fresh and comfortable. I noticed they added outlet ports at desk level to be able to plug in chargers, computers and the like.
The bathrooms were completely redone. More lighting and space.
The food was a lot better than during my previous visit. New items on the menu and excellent beef dishes. But then again, this is Nebraska :-)
The service and friendliness continues to be outstanding. Never intrusive, but always there to answer a question, make suggestions and provice options.
With the new room product and the continued great service, this is surely the place to stay in downtown Omaha.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for taking the time to review your recent stay with us.

We are proud of our property and we are happy that you returned to enjoy the beautiful, new guestrooms and that you also enjoyed the restaurant offerings.

Our entire team works hard to provide the best service in Omaha and we are delighted when our guests recognize these efforts. We strive to be your destination of choice on future visits to Omaha.

We look forward to seeing you soon and often!
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kansas city
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 9, 2013

What a wonderful visit to Omaha. This hotel is a gem, connected to the arena across the street. Used the skywalk to walk over to the arena for a show. Room/suite was large, well appointed and exceptionally clean. Restaurant was perfect for breakfast with the kids.
Overall great hotel, highly recommend!

Room Tip: Pay the extra and upgrade to the exec level
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for your kind review of your stay with us recently.

The convenience of our proximity to the convention center is a great asset of our hotel, particularly in the colder months or inclement weather.

We hope to see you and your family back again sometime soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
89 reviews 89 reviews
66 hotel reviews
Reviews in 54 cities Reviews in 54 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Stayed in a 2 BR suite with my party. One of the best suites ever! We loved the dining room, kitchen and were all able to watch a movie together in the LV. The BR's were awesome....all 3 bathrooms met our needs! It was a wonderful break in our busy tour world to escape and relax! Your staff is always the best! I truly love coming to this hotel!

Stayed February 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this review, April 24, 2013
Thank you for your very nice review, we are delighted that you enjoyed your stay with us and hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Omaha

Address: 1001 Cass Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Omaha
#5 Best Value Hotel in Omaha
#7 Business Hotel in Omaha
#9 Romantic Hotel in Omaha
#12 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Omaha 4*
Number of rooms: 600
Official Description (provided by the hotel):
Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more   less 
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Also Known As:
Hilton Omaha Hotel Omaha
Hilton Hotel Omaha
Omaha Hilton Hotel

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