DON'T STAY HERE - OVERCHARGED AND POOR FACILITIES
Stayed overnight on Mon 6/16 ($199 CWS Rip-off Rate) and was given last available room next to the nasty pool mentioned in the prior post. Desk clerk giggled when I asked about the rate being so high, that should have tipped me off about the attitude towards customers.
Found out early next morning that shower did not work. Used damp rag and held head under faucet to get clean...went to see desk clerk after that and was told "there was nothing he could do - must talk to manager". Manager was nowhere to be found, but clerk gave me card of General Manager Kusant Risal. So I took the clerk back to the room to have him look at the drip coming out of the shower head, and again "there is nothing I can do - you must talk to Manager."
At that point I took a picture and video clip of the shower in order to send to Manager (wherever he was). Sent email and video clip/complaint to Mr. Risal requesting refund, received an apology but "can't refund your money". Offered 2500 points or a free night at that location (no way!!!). Called Choice Hotel corporate, who offered $80 refund and said a complaint will be lodged against the franchise, with a visit/review to follow. Hope they fix the place up, it sure needs it.
Mr. Risal - Whenever you respond, I hope you can address the gap between the Choice Hotel customer service pledge (if you find something wrong we will make it right) and what happened last week. It is not about money at this point, you need to clean up the approach to customer service and fix your facilities.
- Official Description (provided by the hotel):
- Non-smoking hotel with recently remodeled rooms with indoor heated pool and hot tub. Complementary deluxe Continental breakfast in included and is served throughout the morning of stay. In-house fitness center , guest laundry facility, market place (food center), FREE 24 HOURS COFFEE, COMPLEMENTARY SECURE WI-FI and accessible location right off HWY 680 and Maple st. (Exit 4) ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Omaha
- Omaha Comfort Suites