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“nice place” 4 of 5 stars
Review of Hilton Garden Inn Omaha Downtown / Old Market Area

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Hilton Garden Inn Omaha Downtown / Old Market Area
3.0 of 5 Hotel   |   1005 Dodge St, Omaha, NE 68102   |  
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Ranked #7 of 73 hotels in Omaha
loveland, United States
1 review
“nice place”
4 of 5 stars Reviewed August 5, 2013

very nice place to stay nice staff and very clean very nice location and helpfull staff restaraunt overpriced but good everything else is good good good good good good good good good good goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, August 10, 2013
Great, great, great, great! It's a delight to read that you found our building to be very clean and perfectly located for your needs! Of course, our breakfast is one of a kind in downtown Omaha, and we're always looking to add value to our guests' experiences. Thanks for your post about our hotel - other TripAdvisor travelers appreciate the insight!
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403 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Kansas City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

I was so delighted to stay here. King room was swell and the staff was just wonderful! Brief walk to the resturants in old market. Nice room comfy and really clean thanks to no pets policy. Front dest was great. Pool was nice and the hot tub a plus. Breakfast was really good too. Ok a bit pricy at 7 bucks for the normal stuff and 12 bucks for the maxed out breakfast and i mean really nice breakfast !But totally worth it on both counts. I have stayed at reallty nice hotels and this was a nifty and well run place with a nice staff, well located and clean as well as safe. Did not like the smokers outsde the doorway to the hotel but they will die soon so no worries. The staff took care of out bikes as we were riding the wabash trace however this would be a wonderful place for familys, travelers and business. the place was in a word..GREAT on all counts

Room Tip: hi. try to get a king room with a refergirator. Parking is ten bucks but secure and wort it. walk to...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, August 10, 2013
It seems like you sure were able to enjoy your weekend with us in Omaha! Thank you for the compliments regarding the service you received from our Guest Services staff, as well as the breakfast that we prepared for you in the Great American Grill. We strive our best to ensure that our guests are comfortable while they are with us, and I'm glad to read that we met and exceeded your expectations. We're going into that season where the weather is just right for bike riding - make sure you give us a call when you come back to the city!
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Independence, Kentucky
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2013

My family recently stayed at this hotel as the last stop on our vacation. It is very nice, and located in a convenient area to shopping and dining. Love the Old Market area of town; some very unique shopping. Would stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, August 9, 2013
In the hotel industry, the best compliment you can give is a return visit! Thank you for sharing your insight into our operation and for sharing such positive words. You're welcome to stay with us anytime.
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High Bridge, New Jersey
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 30, 2013

Hotel was lovely. Rooms were clean, updated and comfortable. Front desk always helpful. Breakfast in the morning was good. Parking was 10 dollars a day....a little steep, but it is a city and there were always spots free.
My only complaint: the cleaning staff was a little slow to get to our room. After coming back to the fourth floor at nearly 3 in the afternoon to get ready for a wedding our room was still not clean, and the day before when they did clean the staff did not re-stock the coffee and soaps etc in our room.
However, the maintenance crew was amazing. I realized when getting ready to go out to our affair that one of my shoes, had ripped. The platform and sandal tore apart. I called down to the desk asking if they sold crazy glue and then a maintenance person said he'd come up with some glue. Two minutes later, there was Thomas with glue. And he fixed it good as new. I told him he was a life saver to which he replied, "we enjoy doing it". I was very impressed with this level of service and I promised myself I'd make sure I wrote a review about it when I got home.
Check out is convenient and they have nice things like cookies and flavored water all day in the lobby. Their restaurant is also very good. We had a great Omaha steak and great service there too.
It is also in walking distance to the market area of town. If you are there on a saturday, check out the farmers market or walk across the footbridge to Iowa. We did both and it was fun.
We would stay there again if we were ever in the area.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, August 9, 2013
We appreciate the time you took to share your experience with other TripAdvisor travelers. Thomas has been known to be Mr. Fix-It 100% of the time! We all had a good laugh here that he once again was able to save the day! Thank you for giving him recognition in this way, please know that we will be reading your response to our entire team at our next gathering. I'm disappointed to review that we offered delayed housekeeping service - we know that our guests expect to return to a room that has been refreshed and I'm truly sorry that we failed to provide the anticipated level of service. Know that your response has been shared with the Housekeeping leadership to help improve our training and performance! Your patronage is a true gift, and we were so pleased to host you as our guest. Keep us in mind for your next stay in Omaha!
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Toledo, Ohio
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 27, 2013

We stayed at the Hilton Garden Inn in Omaha for 2 nights. It is within walking distance of many attractions including the old market. We were able to use the complimentary shuttle to go to the zoo, casinos in council bluffs and the Bob Kerrey pedestrian bridge. Wait times for shuttle were minimal and drivers were courteous. Hilton may consider a step stool for the van as the step up is very high. Front desk staff was very professional and courteous at all times. I called a few times before our stay with questions regarding shuttle service and what attractions were within walking distance of our hotel and all questions were answered courteously and accurately. Rooms were nice with included refrigerator and microwave. Shower had good water pressure and beds were comfortable. In the evening the front desk had free cookies at the counter for guests. A great trip due to an excellent hotel with helpful and courteous staff.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, August 9, 2013
It brings our team great pleasure to know that despite the many attractions and events our guests attend in our community, that we as a team made your visit to Omaha memorable and comfortable! The Hilton Garden Inn brand promises to provide everything, right where you need it, and it seems to me that you were able to enjoy many of our amenities. Thank you for being our guest, and please keep us in mind next time you are in town!
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Omaha, Nebraska
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 20, 2013

Stayed here last night July 19, 2013 with husband. Its walking distance to numerous restaurants and shops in the old market, Omaha. Crew is awesome; from the front desk, kitchen staff and to the housekeeping crew. I love how clean our room was, the comfy bed and pillow made me sleep really good after so much walking. The garden omelette, fresh fruits for breakfast was something i'm expecting to start my day not greasy, heat in the oven, frozen food, coffee was a bit bitter/strong (at least to me) but it didn't ruin my breakfast. I love the water station (flavored with slices of lemon, watermelon, cucumber and pineapple) in the lounge/reception area was refreshing in this hot weather. We'll be back for sure!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, July 21, 2013
Thank you for your comprehensive review of our hotel. We try to implement special touches so that we are able to meet your needs before you think twice! Our culinary team loves rave reviews about breakfast, and on their behalf, I thank you for pointing out that it is cooked-to-order, each and every time. We certainly appreciate your business and hope to see you on return visits to Omaha. Thanks for your review!
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Omaha, United States
1 review
5 of 5 stars Reviewed July 18, 2013

Very nice hotel with a great location adjacent to the Old Market in downtown Omaha NE. Entire facility was clean and quiet. This was just an overnight stay but the staff was very helpful and outgoing. Already recommended the hotel to family and friends.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, July 19, 2013
Thanks for taking the time to share a review of your experience with other travelers on TripAdvisor. This is an important resource, especially for those who have never been to our community, and we very much appreciate your kind comments about the quality of your experience with us. I love that you call our staff "outgoing!" It's important for me that our team members are attentive and energetic about providing a comfortable experience for all of our guests - this is a great compliment I'm pleased to accept for our team. We'd love to have you with us again, please stop by next time your pass through town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Omaha Downtown / Old Market Area

Address: 1005 Dodge St, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Omaha
#3 Romantic Hotel in Omaha
#6 Family Hotel in Omaha
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Omaha Downtown / Old Market Area 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Omaha Downtown/Old Market Area hotel is in the vibrant Old Market District in the heart of Downtown Omaha. Just a short walk to the CenturyLink Center Omaha and TD Ameritrade Ballpark, the hotel is in the perfect location for visitors to the city, regardless of purpose of travel! 24-hour, complimentary shuttle service is offered to Omaha's Eppley Airfield (OMA), and also provides convenience for business travelers, serving many of the city's prominent enterprises such as ConAgra Foods, Union Pacific, National Park Service, and more! Enjoy one of the city's finer dining experiences from the comfort of the hotel, too. Spencer's for Steaks & Chops is a local favorite, serving the top 2% grade of beef in the state! Winning accolades for their wine list over the past few years, you're sure to be delighted by the outstanding service and remarkable quality of product prepared especially for you. Breakfast is served in the Great American Grill daily. A cooked-to-order buffet, including freshly cut fruit and warm, baked pastries is available at an affordable price from the friendliest breakfast staff to be found in Omaha. Your satisfaction and comfort is our highest priority, and we promise to deliver the best that Midwest hospitality has to offer, guaranteed! ... more   less 
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Also Known As:
Hilton Garden Inn Omaha Downtown / Old Market Area Hotel Omaha
Hilton Omaha
Omaha Hilton Garden Inn

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