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“Nice location” 4 of 5 stars
Review of Hilton Garden Inn Omaha Downtown / Old Market Area

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Hilton Garden Inn Omaha Downtown / Old Market Area
3.0 of 5 Hotel   |   1005 Dodge St, Omaha, NE 68102   |  
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Ranked #7 of 73 hotels in Omaha
Seattle, Washington
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Nice location”
4 of 5 stars Reviewed May 2, 2013

Stayed here two nights. Close to Old Market (about 3 blocks away), so very convenient location. Also close to the stadium. Room was clean. Bathroom was clean - very important to me. The bed was not the most comfortable. The mattress sagged where people slept over the years and was in need of replacement. I stay in a number of hotels and haven't had a mattress that bad in a long time. Ate at Nosh across the street and enjoyed the wine selection there. Parking was easy and attached to the hotel at $10 a night. Friendly staff.

Room Tip: Some street noise at night - bring ear plugs if you are a light sleeper.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, May 4, 2013
On behalf of our hotel, I'd like to thank you for your comments. We pride ourselves on the cleanliness of our accommodations, and hold our Guest Room Attendants to a high standard. I'm glad that we exceeded your expectations! In addition, it's always great for us to review that you found our team members to be helpful and friendly. I'm sorry to hear that you found our beds to be in less than acceptable condition. We feature the Hilton Garden Inn Garden Sleep System beds, and challenge our Maintenance team to keep them in quality, working order. If you'd like to contact the hotel directly, I'd love to know which room needs their TLC! Thank you for being our guest, we appreciate your business with us.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Spencer, United States
1 review
5 of 5 stars Reviewed April 29, 2013

This is a beautiful and clean hotel. The staff were very friendly and helpful, also what an amazing breakfast! An added bonus...downtown is within walking distance! We would recommend this to others and will visit again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, May 1, 2013
We're delighted that you had such a great experience at our hotel. Our goal is to be the cleanest and friendliest hotel in Omaha, and we take great pleasure in knowing that we are providing just that for our guests. We'd love to host you again, thank you for your review.
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Winnipeg
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2013 via mobile

Probably the friendliest, most customer-oriented staff I've seen ... consistently, every staff member. Healthy employee culture here. Rooms were very clean. Beds were comfortable. Roomy! Only thing missing was a soaker-style tub for those who like baths. Breakfast isn't free at $11.99, but it's cooked to order, brought to your table and on par with the breakfast served at the Old Market hot spot for breakfast. (It's actually better than the hot spot.) Lobby is a great third place to hang out with fellow travellers. One small criticism: turn down the lights a bit. Most brightly lit lobby in the Midwest?!?

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, April 27, 2013
On behalf of our team, we thank you for your review of our hotel. Many of us had a good laugh at your comment regarding our well-lighted lobby! Our Chief Engineer has worked very hard to implement energy-efficient programs in many areas of our operation, and one of his most recent accomplishments was replacing all of our public space incandescent light bulbs with LED bulbs. He'll be delighted to know that our lobby SPARKLES compared to other hotels in the area! Thank you for your kind remarks regarding our service in many departments - we're very proud of the experience we provide and comments like yours truly hit us in the heart. Please pay us a visit again as soon as you're able!
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Armagh
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 22, 2013

I absolutely loved this hotel. The staff are lovely, the rooms are outstanding and the atmosphere is wonderful. Great central location for people visiting the area. Would recommend this hotel to everyone.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, April 27, 2013
I'd like to take a moment to thank you for sharing a review on TripAdvisor for our hotel. Your words are very kind and are sincerely appreciated by all of our team members who work hard to ensure that our guests to the community are comfortable. Thank you so much for being our guest, we'd love to see you again next time you are in town.
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Top Contributor
80 reviews 80 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

I stayed at the HGI downtown Omaha last week. The staff was great as they always are at Hilton properties. The facility was very clean and in a great location. It is located right in the heart of the downtown area with many options for dining and drinking. What sets this HGI apart from the rest is the steakhouse that is located just off the lobby. The place is excellent and you never have to even walk outside. I'll be here often when I'm in Omaha.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, April 11, 2013
As a top contributor on TripAdvisor, we're very pleased to have such a rave review from you for our hotel - thank you for taking the time to write about us! Spencer's for Steaks & Chops has become known as one of Omaha's prime fine dining experiences, and we're so pleased to have them so convenient for our guests. With 537 Hilton Garden Inns across the globe, it's important to us that you find us to be among the cleanest with the best service - your words mean the world to our team. I'm glad to hear you'll be back to see us, we'd love to have you with us again!
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South Dakota
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 8, 2013

My husband and I have now stayed here twice when in town for a concert. Very convenient location to walk to the Convention Center, but also right in the Old Market and close to many restaurants. The staff is always very pleasant, rooms are a nice size and clean; beds are comfy. We ate dinner at the bar in Spencer's before the concert and the steaks were good. We have yet to try the hotel breakfast, but it always looks good.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, April 11, 2013
I appreciate the time you took to share your experience at our hotel. We always love to hear that our on-property restaurant, Spencer's for Steaks & Chops, has yet again provided a remarkable dining experience. It's our pleasure to offer you a location that meets your needs - between the CenturyLink Center and the Old Market, it really can't get any better downtown! Thank you for your business with us; next time your favorite performer comes through, please don't forget about us!
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1 review
5 of 5 stars Reviewed April 3, 2013

Perfect place if you are going to a concert at Century Link. Arrived @ hotel with a couple hours to spare for dinner. Though they had a great on-site joint we wanted to go to enjoy going out in the Old Market and THE SHUTTLE SERVICE made this hotel the BEST! With an hour prior request the shuttle was there waiting and happy to take us, there & back or anywhere beyond! The room/bath were clean the carpet was a little old would be the only slight negative. Staff was awesome.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, April 11, 2013
Thank you for sharing your experience with other TripAdvisor reviewers! I appreciate that you noted that we are conveniently located to Omaha's CenturyLink Center. Being within a block's walk makes it very convenient for guests like yourself who come to see some of the most recognized names in music who pass through our community! I'm glad to hear that you found value in the complimentary shuttle service that we provide. Please know that we are looking forward to a wonderful renovation this fall that will give our entire property a facelift! We're looking forward to the newest and latest that the Hilton Garden Inn brand offers and we promise that you'll enjoy what we have in store! Thanks for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Omaha Downtown / Old Market Area

Address: 1005 Dodge St, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Omaha
#3 Romantic Hotel in Omaha
#7 Family Hotel in Omaha
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Omaha Downtown / Old Market Area 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Omaha Downtown/Old Market Area hotel is in the vibrant Old Market District in the heart of Downtown Omaha. Just a short walk to the CenturyLink Center Omaha and TD Ameritrade Ballpark, the hotel is in the perfect location for visitors to the city, regardless of purpose of travel! 24-hour, complimentary shuttle service is offered to Omaha's Eppley Airfield (OMA), and also provides convenience for business travelers, serving many of the city's prominent enterprises such as ConAgra Foods, Union Pacific, National Park Service, and more! Enjoy one of the city's finer dining experiences from the comfort of the hotel, too. Spencer's for Steaks & Chops is a local favorite, serving the top 2% grade of beef in the state! Winning accolades for their wine list over the past few years, you're sure to be delighted by the outstanding service and remarkable quality of product prepared especially for you. Breakfast is served in the Great American Grill daily. A cooked-to-order buffet, including freshly cut fruit and warm, baked pastries is available at an affordable price from the friendliest breakfast staff to be found in Omaha. Your satisfaction and comfort is our highest priority, and we promise to deliver the best that Midwest hospitality has to offer, guaranteed! ... more   less 
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Also Known As:
Hilton Garden Inn Omaha Downtown / Old Market Area Hotel Omaha
Hilton Omaha
Omaha Hilton Garden Inn

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