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“Omaha 108th” 5 of 5 stars
Review of Hawthorn Suites by Wyndham Omaha, Old Mill

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Hawthorn Suites by Wyndham Omaha, Old Mill
2.5 of 5 Hotel   |   360 South 108th Avenue, Omaha, NE 68154 (Formerly Candlewood Suites)   |  
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Ranked #32 of 73 hotels in Omaha
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186 people have reviewed this hotel

Traveler rating
    52
    57
    46
    20
    11
See reviews for
45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
North Kansas City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 1, 2013

Let me start by saying we were told this hotel was renovated last September. First room we were sent to, bed was unmade, pulled out from the wall, and headboard was on the bed -- Apparently, the reno is not finished! Second room was nice enough, but no blow dryer. No extra blow dryers available -- "all blow dryers are attached to the walls" -- but we could get into an empty room and use a wall one if we'd wanted to. They promoted a "hot" breakfast. While waffles were available, there was no bacon or sausage b/c "a part was missing." On top of all that, the non-adjustable shower head sprayed way, way too wide for any kind of effectiveness. Just a lot of little ickies added up to a not-so-hot experience...

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornOmahaManag, Front Office Manager at Hawthorn Suites by Wyndham Omaha, Old Mill, responded to this review, January 6, 2014
Dear Lucy,
Thank you for providing us with a review of your recent stay. Our complimentary hot breakfast is now fully launched and we have added portable hair dryers to our inventory for added guest convenience. We appreciate you chosing our property and welcome you back on your next visit to Omaha.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls
1 review
2 of 5 stars Reviewed November 11, 2013

We felt very mislead. All the reviews on the hotel were great. We stayed at Hawthorn Suites in Kansas City and it was wonderful. The website and reviews talked about a hot buffet breakfast. We went down for breakfast and there was no coffee, the muffins and bread were covered by aluminum foil. All that was available was cold cereal and waffles. Not the hot buffet that was listed on website. Our stay in Kansas City included drink tickets, complimentary dinner and hot buffet breakfast. The staff was very helpful and courteous. The bed squeaked and the pillows were terrible. Hard to understand as the hotel was just renovated. The Omaha Old Mill staff could care less whether we were there or not. As we checked out, she asked if everything was ok and my husband replied we won't be back. She said nothing and handed him copy of bill. I guess all Hawthorn Suites are not created equal. That makes it very hard to book one that you haven't stayed at before.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtHawthorn, Manager at Hawthorn Suites by Wyndham Omaha, Old Mill, responded to this review, November 26, 2013
Hello Paul K,

Thank you so much for your recent review about the hotel. I hope you will try us again the next time you are in town. We just recently started our breakfast and wanted to let you know guests are commenting on how much they like it. I hope you will give us another try the next time you are in town I am sure you will be very happy with the changes we have made.

Thank You,
The Management Team
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Additional Information about Hawthorn Suites by Wyndham Omaha, Old Mill

Address: 360 South 108th Avenue, Omaha, NE 68154 (Formerly Candlewood Suites)
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Best Value Hotel in Omaha
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Omaha, Old Mill 2.5*
Official Description (provided by the hotel):
The newly remodled, Hawthorn Suites Suites Omaha Old Mill is an ideal choice for both business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is no problem with voice mail, free local calls, free high speed internet access and two separate phone lines. Hungry? Visit our three vending machines. Work off some stress in our 24-hour fitness center. Staying a long time? Take advantage of our on-site complimentary laundry facility. We are a pet friendly hotel too (fees apply). Located near the city's major expressways, we're just minutes from Omaha's Eppley Airport and Omaha's downtown business district. Hawthorn Suites is conveniently located in the Old Mill Business Park. Companies such as ICON, West Interactive and TDAmeritrade. A short drive away you will also find Nebraska Furniture Mart, the University Nebraska at Omaha, and UNMC. You will find yourself an easy 15 minute drive to the Holland Center, the Henry Doorly Zoo and the TD Ameritrade Ballpark home of the College World Series. Many of our guests come back every year for events such as the CWS and the Berkshire Hathaway. ... more   less 
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Also Known As:
Candlewood Suites Omaha Hotel Omaha
Candlewood Omaha
Omaha Candlewood Suites

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