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“Totally Apathetic Management” 1 of 5 stars
Review of BEST WESTERN PLUS Kelly Inn

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BEST WESTERN PLUS Kelly Inn
3.0 of 5 Hotel   |   4706 S 108th St, Omaha, NE 68137   |  
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Ranked #25 of 74 Hotels in Omaha
Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Totally Apathetic Management”
1 of 5 stars Reviewed March 27, 2009

Note to hotel trashers ... hotel staff is not allowed to contact hotel management on Sundays! We stayed at this hotel with our two young girls on a Saturday night on our way through Omaha. At around 9 pm, a raucous, loud party began in the room directly above us. We called the front desk twice and although they did send someone to the party room, it made no difference. To try to drown out the noise we turned on the fan on the thermostat in the room. Within 5 minutes our room was FULL of cigarette and dope smoke, presumably from the room upstairs. The smell was overwhelming and we could literally taste the smoke. We had to turn the fan off, open a window (in March) and try to air out the room. The party continued. I finally went down to the front desk around 11 pm to complain and I asked about the smoke that continued to seep into our room. I was told that the police would be called about the noise and "yes, we do have smoking rooms in the hotel". No offer to move rooms. With our young children in the room, we could not leave the window open on a March night, so we stayed in a very stinky room all night. The next morning, a Sunday, we attempted to talk to the assistant manager who said "sorry, but I can't comp your room. And the general manager won't be here until Monday, and we can't call her on Sundays". Yeah, right. We said, "OK, how about a free night?" Nope. Only the General Manager could approve this...and of course, she cannot be bothered on Sundays. Wow, no one who can make a decision on Sundays! We were encouraged to call the GM on Monday. Although we were nowhere near Omaha on Monday, we called. Of course, no answer and our message was never returned. But this is no surprise to us.

  • Stayed March 2009, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollman, Regional Director at BEST WESTERN PLUS Kelly Inn, responded to this review, April 14, 2009
I want to extend my deepest apologies for your recent stay at the Best Western Kelly Inn Omaha. At Kelly Inns Ltd. guest satisfaction is one of the cornerstones of the Kelly Inn philosophy, and we set very high standards in this area for all our properties. We obviously did not meet those standards in your experience. I have shared your feedback with our team members and we will use this feedback to improve our service.
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238 reviews from our community

Traveler rating
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    34
    12
    11
See reviews for
143
30
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Omaha
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 27, 2009

This hotel used to be great, but the service, rooms have all declined greatly. The service is so extremely rude, the rooms are not clean, and it seems as though no one cares about customer service at all there. I found a toenail in my bed!! Gross!! I would not recommend this hotel to anyone!! Total dump

  • Stayed March 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollmanSr, Regional Manager at BEST WESTERN PLUS Kelly Inn, responded to this review, April 9, 2009
I want to sincerely apologize for the items which you found unacceptable during your stay with us. It saddens me that this experience was not what you have come to expect from the Best Western Kelly Inn Omaha. Please be assured that I have shared your feedback with the Kelly Inn Team in Omaha. We have taken steps based on your feedback to provide the high level of service that Kelly Inn guests expect and we historically provide.
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St. Charles
Top Contributor
165 reviews 165 reviews
22 hotel reviews
Reviews in 83 cities Reviews in 83 cities
170 helpful votes 170 helpful votes
3 of 5 stars Reviewed March 27, 2009

If it matters to you --->no wireless, no microwave, no frig. I guess they may be available in some rooms according to the website, but not the one we stayed in.
We have stayed on 5 previous occaisions and it seems to have declined the last two times we stayed. It is not a smoke free hotel so there is the smell of old cig smoke. No breakfast or even coffee in the lobby. They have the small pots in the room. We don't eat that much for breakfast and find it quick just to be able to grab some yogurt or something in the morning. It was ok for overnight but we will look somewhere else for business as we stay 4 days at a time and need the frig and MW.

  • Stayed March 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollmanSr, Regional Director at BEST WESTERN PLUS Kelly Inn, responded to this review, April 9, 2009
I want to thank you for taking the time to complete a review of your last stay at the Best Western Kelly Inn Omaha. We welcome your comments as an opportunity to improve our product and service.

We have microwaves and fridges in over 50% of our rooms. Plus we do have some additional units available upon request. I am sorry that you were not assigned to one of those rooms. I am saddened that your stay was not what you have come to expect from Kelly Inns. I have shared your experience with the team and we will do everything in our power to make sure your next stay exceeds your expectations.
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Louisburg, Kansas
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 23, 2008

I came here with my mom and two school aged kids-7 and 10 years. We came for fun-zoo, etc. This hotel is at a good location-right by the Interstate. We stayed on the top floor-seventh. The room was nice-2 beds, microwave, fridge. Clean smelling, great towels, nice and clean. The one problem was the temperature-hot hot hot. The air conditioner was on high and it put out next to nothing. Ask front desk about it and she immediately sent someone to "reset it." Well, he did and nothing changed. We did not change rooms because we thought it would improve. Asked again in the morning-manager said he would get "the chiller looked at." Still super hot-hallway too. They were also out of fans, bummer. Oh well. The Perkins was good, and 10% off was nice too. The pool was fabulous-my kids loved it. Very clean, a nice change from a regular pool. Hot tub was boiling hot, but nice and big. Staff was friendly and quick with requests. Would have been perfect had we not sweated to death in the room.

  • Liked — pool
  • Disliked — hot room
  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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arkansas
1 review
5 of 5 stars Reviewed July 16, 2008

We enjoyed our stay at the Best Western Kelly Inn in Omaha. It was the 1/2 way point on our 15 hour car ride. The kids absolutely loved the pool and it became a standard for every other stop we made....none of which had a pool like this one. The room was clean and comfortable and the location was convenient. I would stay again but did feel like the room was a bit over priced for what it was. We stayed in a Hilton in Colorado Springs that was a luxury hotel for less money than this Best Western. Overall, I'd stay again and recommend it to friends, especially travelling with children.

  • Liked — Pool
  • Disliked — Price
  • Stayed June 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollmanSr, Regional Manager at BEST WESTERN PLUS Kelly Inn, responded to this review, May 30, 2014
I want to thank you for taking the time, to review your recent stay at the Mitchell Kelly Inn. We appreciate your feedback and look forward to seeing you again in the future. Thanks again for your time!
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Tonganoxie, KS
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 5, 2008

If you are looking for a hotel for a weekend trip to Omaha with the family (as we did) I would highly recommend this hotel - mostly for the pool and the Perkin's restaurant conveniently adjacent to the hotel.
The kids loved the slides in the pool so much they are already asking to go back - (and these kids have been to expensive places like Great Wolf Lodge with fancy indoor waterparks.) The pool depth is shallow enough that I didn't have to worry about them coming off the slides, and I even tried the "big" slide. Next time we go back we will stay again.

Room were clean and cool (it is July) and service very pleasant and quick with requests.

  • Liked — Pool
  • Disliked — location
  • Stayed July 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 54 cities Reviews in 54 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 1, 2008

We stayed here during the College World Series in June 2008 and had a good time. The rooms are nice, pool is okay for kids but very shallow (so better for little kids than teenagers). There is no free breakfast but there is an adjoining Perkins. The location is close to the highway and just 15 minutes west of downtown Omana so it's also convenient to Lincoln. Lots of fast food and other restaurants within 5 minutes of the hotel. The only problem we had was the 2 elevators were very slow and then 1 of them was broken for a day which made things worse. Very friendly front desk personnel.

  • Stayed June 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kelly Inn

Address: 4706 S 108th St, Omaha, NE 68137
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Omaha
#24 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Kelly Inn 3*
Number of rooms: 99
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Also Known As:
Best Western Plus Kelly Hotel Omaha
Best Western Kelly Hotel
Best Western Omaha
Omaha Best Western

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