Note to hotel trashers ... hotel staff is not allowed to contact hotel management on Sundays! We stayed at this hotel with our two young girls on a Saturday night on our way through Omaha. At around 9 pm, a raucous, loud party began in the room directly above us. We called the front desk twice and although they did send someone to the party room, it made no difference. To try to drown out the noise we turned on the fan on the thermostat in the room. Within 5 minutes our room was FULL of cigarette and dope smoke, presumably from the room upstairs. The smell was overwhelming and we could literally taste the smoke. We had to turn the fan off, open a window (in March) and try to air out the room. The party continued. I finally went down to the front desk around 11 pm to complain and I asked about the smoke that continued to seep into our room. I was told that the police would be called about the noise and "yes, we do have smoking rooms in the hotel". No offer to move rooms. With our young children in the room, we could not leave the window open on a March night, so we stayed in a very stinky room all night. The next morning, a Sunday, we attempted to talk to the assistant manager who said "sorry, but I can't comp your room. And the general manager won't be here until Monday, and we can't call her on Sundays". Yeah, right. We said, "OK, how about a free night?" Nope. Only the General Manager could approve this...and of course, she cannot be bothered on Sundays. Wow, no one who can make a decision on Sundays! We were encouraged to call the GM on Monday. Although we were nowhere near Omaha on Monday, we called. Of course, no answer and our message was never returned. But this is no surprise to us.
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- Also Known As:
- Best Western Plus Kelly Hotel Omaha
- Best Western Kelly Hotel
- Best Western Omaha
- Omaha Best Western