My fiancé and I stayed here on Easter weekend. We loved the room and the whole hotel which still seems very new! The hotel is in a bit of a tricky spot to get too, but after the first time, you should have no problem (careful using a GPS because it may not get you here...Google Navigation doesn't seem to work in Omaha although Apple Maps does just fine). As far as the hotel, every room has a kitchen which is nice and makes it feel like home and the beds are super comfortable! The only problem we encountered was that are room keys quit working on the second day. Although no worries, because Steve at the front desk was more than happy to assist us. He quickly reprogrammed our keys and when that didn't work, he was up to the fourth floor within a minute to fix the problem. Turns out our door lock was messed up, but he was able to fix it for the time being and was very friendly and apologized for the inconvenience. When we went back down to leave, Steve also noticed us checking out the tourist brochures and pointed out a coupon for the zoo that we had not seen (a must see by the way)!! When we checked out he also told us to just leave the luggage cart outside and he would take care of it! Overall an awesome stay with awesome customer service! Steve deserves a raise! We will always be staying here when we come to Omaha...can't wait to go back!
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- Also Known As:
- Towneplace Suites Omaha West Hotel Omaha