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“Easy off the Interstate.” 3 of 5 stars
Review of Comfort Inn at the Zoo

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Comfort Inn at the Zoo
2.0 of 5 Hotel   |   2920 South 13th Court, Omaha, NE 68108   |  
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Ranked #36 of 74 Hotels in Omaha
Hallsville, Missouri
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
135 helpful votes 135 helpful votes
“Easy off the Interstate.”
3 of 5 stars Reviewed April 26, 2013

My wife and I stopped here after a western vacation and chose it for location to the Interstates 29 and 80. This hotel would be a great choice for taking kids to the Omaha Zoo. While nice on the outside, this hotel could benefit from some interior work. Our room had some wallpaper damage where furniture used to be, and the air conditioner was too loud to run all night. The bathroom was super clean with a bountiful amount of hot water. The hot breakfast area was also a plus and was well maintained.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, June 3, 2013
Dear Kawaller,

Thank you for telling us about your stay. We really appreciate all of your feedback. Thank you for all of your comments and concerns. We take guest feedback very seriously. Thank you for telling us your thoughts about the hotel and being in need of some interior work. We use all guest feedback to make the necessary changes to the hotel to make it better for future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Comfort Inn at the Zoo
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143 reviews from our community

Traveler rating
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    53
    23
    12
    11
See reviews for
61
34
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Kansas City, Missouri
Top Contributor
187 reviews 187 reviews
34 hotel reviews
Reviews in 84 cities Reviews in 84 cities
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed April 13, 2013

This hotel is basically a staging area for visits to the Henry Doorly Zoo, which is practically across the street. As a result, the place was filled with sqealing children. Our biggest complaint was that the walls were too thin. There was a screaming child in the next room which kept my wife awake until after midnight. Otherwise, the hotel was OK. Not spectacular, not too bad, but a decent value. That indoor pool they like to tout? Very small - probably 20 by 15 feet at the most and full of kids every time we walked by. The wireless internet signal was a little weak. I thought the breakfast room was small and would be crowded, but it wasn't too bad at 8:30 on a Sunday morning and their free breakfast included the usual wafflemakers, cereal, and pastries, but they also had eggs, sausage, and yogurt. This really is a nice location, as besides, being close to the zoo, it's right of Interstate 80 and within five miles of downtown. Chances are good we'll stay here on another visit to Omaha.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, June 3, 2013
Dear Dmarkwind,

Thank you for telling us about your stay at our hotel. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We use guest feedback to allows us to make necessary changes to the hotel. Thank you for bringing your concerns to our hotel. We are very sorry if your were inconvenienced at all. Thank you for providing us with this great feedback. We hope that you may consider us again in the future.

Sincerely,
Comfort Inn Omaha at the Zoo
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Tacoma, Washington
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 8, 2013

I have stayed at this Comfort Inn many times in the past for work. I always request a quiet 2nd floor room toward the back of the hotel. This time it was spring break for many families who stayed here because of its close proximity to the Henry Doorely Zoo. This made breakfast times very busy and the pool always had lots of children splashing around. This hotel is easy access to I-80 and SR 75. Great access to restaurants in Council Bluffs.
The phone system didn't work very well after 10 pm - cut me off at 5 minutes. They changed my phone in the room, but it still didn't take care of the problem.
No elevator to 2nd floor.
Next time I will stay elsewhere if I am in Omaha in March.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, June 3, 2013
Dear EJ,

Thank you for telling us about your stay. We really appreciate all of your stay. We are very sorry for the issues with you phone during your stay. We will be sure to pass this feedback on so we can get resolution in the matter. We are very sorry if you were inconvenienced at all. We value all guest feedback. We also value all of our business travelers. They are very important to us. Thank you so much for your feedback. We hope that you will consider us again in the future.

Sincerely,
Comfort Inn at the Zoo
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Republic, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 8, 2013

We had stayed at this hotel about 8 years ago and it was a very nice visit. This time was way below what we expected. When we walked down the hallway, the smell of cigarette smoke and pot somke was overwhelming. Our room thankfully did not smell that way. The room was comfortable enough, but not what we had asked for. We asked for the two room suite and got one big room. The bathroom still had hair in the tub which is a major turnoff for me. Breakfast was ok even though it was already out of a lot of stuff at 8:30. The staff was friendly and accomodating which makes up for the other stuff. For being by the zoo it was a good location, but unless that was the purpose of my visit, I wouldn't stay again.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbus, ne
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2013

We've stayed at this Comfort Inn before and both times, it was snow storm. The walks & driveway for clear, the hotel staff was friendly, service was great, breakfast choices adequate and well prepared.
Would stay again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, June 3, 2013
Dear luckyColumbus_Be,

Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. When it snows there is a lot to worry about at the hotel. We strive to help our guests and make it a safe place to ac. We value all of your feedback. We will pass this feedback on to our staff. They always enjoy hearing about their service. Thank you for your time. We hope to see you again in the future.


Sincerely,
Comfort Inn Omaha at the Zoo
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Lyons
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 20, 2013

Staff was friendly and courteous.The room was clean and fresh (especially for being a smoking room).And the location was great for all kinds of Omaha fun.We will stay here again.The main vending machine area even had great Schwans brand food for if you wanted to microwave dinner in your room.Items like mini pizzas and slider cheeseburgers and yummy ice cream.Overall it was a great place to stay.There is also McDonalds and JimmyJohns within walking distance and a gas station/mini mart.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, June 3, 2013
Dear Wendy J,

Thank you for telling us about your stay. We are so glad that you both were satisfied with your stay. We value all guest feedback. As a hotel we strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time We hope to see you again in the future.

Sincerely,
Comfort Inn at the Zoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Top Contributor
63 reviews 63 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 18, 2013

We had a coupon from the rest area. Of course we then checked reviews on tripadvisor. Very clean, newer building. Fantastic deal for 52.00!!! Only drawbacks.....Handicap room, while the room was large enough, the bathroom door is placed so it is very difficult for someone that uses a walker or wheelchair to get in & out of there. Considering they are already struggling this might be something Comfort Inn wants to address. The tub was so curved at the bottom that I had a difficult time standing in it & I don't need a walker. VERY Disappointing to rent a handicap room & the person that is handicapped can't even take a shower????

Room Tip: Rooms would have been rated better other than the handicapped bathrooms
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn at the Zoo

Address: 2920 South 13th Court, Omaha, NE 68108
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 74 Hotels in Omaha
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn at the Zoo 2*
Number of rooms: 79
Official Description (provided by the hotel):
The Comfort Inn® at the Zoo is conveniently located off Interstate 80 and is one of the closest hotels to the highly rated Omaha's Henry Doorly Zoo. TD Ameritrade Park is about two and a half miles away. This Omaha, NE hotel is minutes from the Durham Western Heritage Museum, the Joslyn Art Museum, the CenturyLink Center Omaha multipurpose facility and Lauritzen Gardens, Omaha's Botanical Center.All guest rooms have cable television with HBO, in-room movies, refrigerators, coffee makers, irons, ironing boards, hair dryers and massage shower heads. Executive and family suites come complete with microwaves, refrigerators and wet bars. Non-smoking rooms are available ... more   less 
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Also Known As:
Comfort Inn At The Zoo Hotel Omaha
Zoo Hotel Omaha
Comfort Inn Zoo
Omaha Comfort Inn

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