My number one complaint for this site is the disgustingly slow breakfast. I cheated and snuck into the kitchen when nobody was around. No wonder. They only give the cook a little four foot by four foot grill to cook everyone's breakfast that is ordered. It took 30 minutes to get an order of sunny side up eggs. So that is an area ripe for improvement. But I don’t think the issue is with personnel so much. From my view, they did not give the Bistro staff the tools that they must have in order for them to be successful in the first place. So we have a design issue at the core. And the complaint should be laid at the feet of Marriott, not the property owner, since the concept is all Marriott’s.
The building is fairly new. But gosh the engineers these days sure are taking “value engineering” to a new low. The building is not going to fall down, it is safe. But so many things will fail far, far sooner than they should because so many corners were cut during the initial construction. Granted, I am the worst guest a site could get. I TEACH building sciences to trades people. So this site will have maintenance issues. The bath tub drain was already broken, several emergency lights had already failed, door latch was not working, etc. I have seen this exact same over-value-engineered problem at most of the newer hotel / motel sites.
We were on site to hold a two-day class on the National Electrical Code for electricians. The sales staff did a great job keeping our beverages full considering we had 30 to 40 very thirsty tradesmen in the two-day class. The site offered us an all you can drink coffee, tea, soda, bottled water package based upon the number of attendees. That is not a common offering with most sites being 100% ala cart for beverages. It worked out well. The attendees made sure we got our money’s worth. They drank so much coffee the second morning I thought the staff was going to have to go and kidnap Juan Valdez himself. (That may be too old of a joke for some of you.) But the staff had our coffee urn refilled quickly every time it was emptied, which was in about 45 minutes.
The meeting room has a nice rectangular layout and it can be broken into two halves with the air wall. The projector was on the fritz and we couldn’t get the picture quality to anything worth writing home to Mom about. I travel with my own digital projector, so I made do.
All in all, the staff is good. I never felt like I was putting them out for any request. It is just the new Courtyard Bistro concept that is poorly thought out as mentioned in the first paragraph.
Several of the attendees of our classes also stayed overnight. I received no complaints from any of them and several of them suggested that we should have our next Omaha class there again. So when my customers are telling me that I choose a good location to have the class at, it makes it much easier to overlook any short-comings.
For those of you that don’t know Omaha, this is a “new” area of Omaha. It is the old Askarben race track location. (Askarben is Nebraska spelled backwards) So there are other restaurants – just not very many YET. Another hotel is coming on line soon as well. This site has good occupancy numbers and the area restaurants are hopping at lunch. So this is kind of a “nevo-chic” area of Omaha, if that is possible. Don’t worry, I’m having trouble with the words “nevo” and “chic” and “Omaha” all used in the same sentence as well. Kind of like “world’s tallest midget.” But understand that this area is still in the build-up stage. You can expect more offerings each and every year in this area. But gosh, it’s Omaha. It is not like it is some crazy drive to find more options. Heck, a steak at Anthony’s is only 2 miles and 6 minutes away. And with the way this area is going I would look for Omaha’s next best steakhouse to be built in this neighborhood within a year or two.
Bottom line is if you like Courtyards, you WILL like your stay at this Courtyard. They have a big, free parking lot that you do not get in Downtown Omaha. And everything else you expect at the newer Courtyard sites. For those of you used to Super 8’s, you will pay more but you will get more as well.
I didn't notice any area more quite than the next.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.