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“This property has Great potential but needs to be managed to a higher standard if it is to rate as a four star Hotel.” 2 of 5 stars
Review of Moulin de Vernegues Chateaux Hotels Collections

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Moulin de Vernegues Chateaux Hotels Collections
4.0 of 5 Hotel   |   Domaine et Golf de Pont-Royal, 13370 Mallemort, France   |  
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Hotel amenities
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Ranked #1 of 3 Hotels in Mallemort
Certificate of Excellence 2014
Dublin, Ireland
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“This property has Great potential but needs to be managed to a higher standard if it is to rate as a four star Hotel.”
2 of 5 stars Reviewed July 23, 2012

First off I felt most of the staff were well meaning and trying to do a good job but were inexperienced. The first impressions on arrival were of a building site but the lobby and rooms were finished and were fine. However the shower didn't drain and the sink lever wouldn't work. We did get the shower fixed but the sink plug was just removed. There was no info material in the room so we required to ask at the desk each time for laundry or breakfast times. I expressed surprise that there was no info and the reception smiled and agreed that indeed it was.
The free wifi was also very intermittent which I must say was not unique to this establishment.

Dinner was set up very nicely on a balcony but the food did not really live up to the billing. Food was quite bland and well below standard we experienced elsewhere for better prices.
There was a hard working head waiter but he really was not really backed up by the rest of the team.
My understanding is the owners have run mainly two and three stars and this is one of the first 4 stars.
At breakfast the next morning there was great unrest among the guests at being presented with a coffee machine - " i feel like i'm in the office " was the quote from one lady which summed up most peoples feeling. Unfortunately the staff member who was not responsible for buying the machine took the brunt.

On the plus side the pool was very pleasant although some of the surrounds were not finished
and if you followed the signs you could not get to it without jumping the glass fence.

In summary This hotel has great potential but needs an experienced manager on duty to direct the team if they really aspire to being a 4star property. Most business make a special effort during renovations to try to minimise the disruption and try to make guests feel welcome I don't fell that was the case here.

Room Tip: Spa will not open until later this year.
See more room tips
  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Moulin de Vernegues Chateaux Hotels Collections

Address: Domaine et Golf de Pont-Royal, 13370 Mallemort, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Mallemort
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Mallemort
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moulin de Vernegues Chateaux Hotels Collections 4*
Number of rooms: 100
Official Description (provided by the hotel):
Le Moulin de Vernegues Hotel & Spa se situe entre Avignon et Aix en Provence, dans une batisse de 250 ans nichee dans un parc aux platanes centenaires devant le golf de Pont Royal. Il propose 100 chambres dont 7 suites, toutes agreablement amenagees pour maximiser votre repos. Entierement climatisees, elles offrent un univers de serenite dans un decor luxueux. L'etablissement est le lieu ideal pour se reposer. Il met a votre disposition une piscine exterieure, un Spa by L'Occitane, 2 courts de tennis, un terrain de volleyball et de petanque, un golf prestigieux de 18 trous, un parking prive et 7 salles de seminaires ou de banquets. L'hotel propose un acces au Wi-Fi gratuit. Votre sejour au Moulin de Vernegues sera aussi un moment gastronomique : vous pourrez deguster les plats raffines du chef, pour un voyage gustatif de saveurs et de finesse. L'ete, la terrasse vous offre une vue sur le parc de verdure, son allee de platanes et la piscine. Autant d'elements qui feront de votre sejour au Moulin de Vernegues un moment inoubliable. ... more   less 
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Also Known As:
Le Moulin De Vernegues Chateaux And Hotels De France
Le Moulin De Vernegues Chateaux & Hotels De France Hotel Mallemort
Moulin De Vernegues Chateaux Hotels Collections Provence/Mallemort, France

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