For my birthday, a group (about 20) of stayed at the hotel, ate in the restaurant & had 2 bands play in the basement bar. So we spent a considerable amount of money & received the worst service ever.
The restaurant took 40 minutes to seat 8 people. That was after we asked to sit at 2 different tables or if we should leave. But after we were seated we did receive great service from Chris our waiter & the food was great. But it really irked us that we had to demand to be seated when the restaurant sign says to seat yourself & there was hardly anyone in the place.
During the night, a caretaker threatened to call the cops on us, no warning, no "can you guys keep it down". We did not ever represent ourselves as threatening, maybe a little loud, but never a reason to have cops to handle us.
In the morning, the front desk attendant was deplorable. Someone asked were the closest convenience store was & she sent him down the road the wrong way, to a place 3 miles away. Later we found out that there were stores around the corner the other way.
We were on our way out the door to check out of 3 rooms when the front desk attendant called with a nasty attitude - "Check out was 10 minutes ago, you have to leave!" - it was 11:03, the website says check out is at 12. Then we arrived at the desk to check out and she was even nastier.
Overall, I felt as if the Boulder Dam Hotel doesn't like people that are not "their kind", meaning small city folks. We called in advance to let them know that this group would like to be roomed together & that we were there to celebrate a birthday. We actually called 3 times & reminded them when we checked in. They did not ever consider our requests & then provided less than par service.
But, the horrible service did not effect the party in the basement bar. We had a great time & the manager - Chris - was great. Matteo's Restaurant & Underground bar was very great. So have a party at Matteo's but stay somewhere else in town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Concerts / Music festival